Sold by: New Relic
Deployed on AWS
New Relic combines configuration monitoring and real-time health metrics with a dynamic, tag-driven approach to dashboards and alerting to easily visualize, analyze, and troubleshoot your entire AWS infrastructure including SAP.
4.4
Overview
New Relic is an Intelligent Observability Platform providing engineers with full visibility into the performance of their AWS cloud services alongside their entire stack. New Relic includes:
- Telemetry Data Platform to ingest, analyze, and alert on all your metrics, events, logs, and traces
- Full-Stack Observability to quickly visualize and troubleshoot your entire software stack in one connected experience
- Applied Intelligence to automatically detect anomalies, correlate issues and reduce alert noise
New Relic offers developers deep integration across AWS' technology stack, making it easy for technology teams to send telemetry data from AWS services into New Relic to observe the health and performance across their full AWS environment, from Amazon EKS and AWS Lambda through AWS Kinesis, Amazon CloudWatch, and AWS Distro for OpenTelemetry.
New Relic for SAP Monitoring: New Relic offers a best-of-breed observability solution specifically designed for SAP environments to eliminate business process interruptions. It provides one-step observability across SAP and non-SAP applications with built-in, agentless SAP integration and out-of-the-box functionality that delivers immediate business value.
Superior RISE Support: Our agentless architecture is ideal for RISE with SAP environments, offering a fast, lightweight, and non-invasive way to gain full-stack visibility.
Choose to purchase New Relic or gain access to the New Relic free tier from the AWS Public MarketPlace at https://aws.amazon.com/marketplace/pp/B08L5FQMTG .
For custom pricing, EULA, or a private contract, please contact AWSMarketplace@newrelic.com for a private offer.
Highlights
- Ingest, analyze, and alert on all your metrics, events, logs, and traces-in one place.
- Quickly visualize and troubleshoot your entire software stack in one connected experience to automatically detect anomalies, correlate issues, and reduce alert noise.
- Provide unique agentless monitoring for ABAP systems along with support for SAP RISE, ECC, S/4HANA, BTP, CALM, Fiori, Ariba, PI/PO, BW and 175+ monitoring points with insights into CPU, HANA/non-HANA databases, RFC details, backgrd jobs, and IDoc.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
NR Platform | NR platform with auto-billing of overages | $100,000.00 |
Dimension | Cost/unit |
|---|---|
Additional overages as defined in contract and at newrelic.com/pricing | $0.01 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law. New Relic may suspend or terminate the Services, in addition to other rights and remedies, if fees are past due. The products selected by you in this ordering documentation are deemed accepted upon the provisioning of the applicable products by New Relic for your use.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
New Relic offers a variety of technical resources, including the New Relic Docs Site, New Relic University, New Relic Open Source Projects, and the New Relic Community. Learn more about these in our Finding Help Doc (https://docs.newrelic.com/docs/accounts-partnerships/education/getting-started-new-relic/finding-help ). https://support.newrelic.com/ ; AWSMPOrders@newrelic.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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In Migration, Monitoring, Continuous Integration and Continuous Delivery
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In Generative AI, Log Analysis
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Telemetry Data Platform
Ingests, analyzes, and alerts on metrics, events, logs, and traces in a unified platform
Full-Stack Observability
Visualizes and troubleshoots entire software stack in one connected experience with integrated AWS service monitoring
Anomaly Detection and Issue Correlation
Automatically detects anomalies, correlates issues, and reduces alert noise through applied intelligence
Agentless SAP Monitoring
Provides agentless monitoring for ABAP systems with support for SAP RISE, ECC, S/4HANA, BTP, CALM, Fiori, Ariba, PI/PO, BW and 175+ monitoring points
AWS Service Integration
Deep integration with AWS technology stack including Amazon EKS, AWS Lambda, AWS Kinesis, Amazon CloudWatch, and AWS Distro for OpenTelemetry
Full-Stack Observability
End-to-end monitoring of AWS applications and infrastructure from code level insights to end-user tracing with robust configuration options
AI-Powered Root Cause Analysis
Davis AI engine performs precise root cause analysis showing causation and correlation to drive automated remediation and reduce mean time to resolution
Generative AI Application Monitoring
Real-time monitoring, optimization, and security of Generative AI applications, LLMs, and agentic workflows with cost optimization, hallucination detection, and PII leakage guardrails
Runtime Application Security
Built-in Runtime Application Self-Protection that autonomously detects and blocks threats across AWS-hosted applications with real-time vulnerability and threat detection
AWS Native Integration
Out-of-the-box compatibility with 100+ AWS native technologies including EC2, Lambda, ECS, EKS, Fargate, Bedrock, and EventBridge for correlated event and performance analysis
AI-Powered Root Cause Analysis
Automatically investigates alerts and pinpoints root causes with 5x faster analysis capabilities.
Natural Language Query Interface
Enables querying of observability data using conversational natural language to identify issues and receive actionable insights.
Real-Time Anomaly Detection
Detects system anomalies in real-time to prevent incidents before they impact users.
OpenTelemetry Integration
Supports standardized OpenTelemetry integration for unified data collection across logs, metrics, and traces in cloud-native environments including Kubernetes, serverless, and microservices.
Multi-Tiered Storage Architecture
Implements multi-tiered storage and data management capabilities to optimize telemetry costs and achieve 30% to 50% cost savings.
Validated by AWS Marketplace
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Customer reviews
HemantKumar7
Monitoring has improved Java microservices and enables proactive issue detection and alerting
Reviewed on May 12, 2026
Review from a verified AWS customer
What is our primary use case?
We use Java microservices, so we capture the events with the help of New Relic . Based on that, we add the alerting part inside New Relic .
We have enabled the New Relic Java agent inside our microservices, which observes the metrics from the microservice. We have created the dashboard inside New Relic, which captures the metrics and plots the weekly data inside New Relic. We can also add a timeframe in New Relic to observe the past trends and current analysis.
This is our main use case. We can observe the response time, Apdex score, error percentage, database queries, and web transactions inside New Relic.
How has it helped my organization?
New Relic has a great impact on our organization because without logging into the database and any other tool, you can directly capture the long-running queries and which APIs are taking a lot of time. You can filter them inside New Relic. You can also create custom dashboards inside New Relic, and based on your use case, you can create that particular dashboard. You can also set alerting based on the past trends of those metrics.
All of these metrics improve because we can say without any major outage, if we get the Apdex score alert or either response time or whatever alert we have set up inside New Relic, we timely get the alert. We can also proactively get the alert and proactively fix those things. Instead of getting a production down, you can analyze those things based on New Relic trends. You can fix and respond proactively without any minimal damage.
What is most valuable?
In my experience, New Relic is one of the best APM tools. You can monitor your API's response. You can filter the APIs based on the response it is taking, and you can monitor the response times based on the multiple APMs related to respective environments. You can observe the Apdex score inside New Relic. In one single window, you can look for the multiple metrics, which is really useful for production.
You can also monitor heap parameters and memory of the JVM inside New Relic. You can also integrate it with your incident management tool so that based on the alert you have set up inside New Relic, you can get the alert over your incident management tool.
What needs improvement?
Sometimes the UI feels like it is not that much user-friendly for any new user who is using New Relic. The user interface could be more user-friendly for someone who is new to New Relic.
For alerting and dashboards, I still think there is some tuning and a user-friendly experience required because while creating, it is something complex.
There are some changes required from the UI side. If someone is new, the UI is not that overwhelming from the new user experience perspective.
For how long have I used the solution?
I have been using New Relic for the last five years.
What do I think about the stability of the solution?
In my experience, New Relic is very much stable.
What do I think about the scalability of the solution?
New Relic is very much scalable for our organization.
How are customer service and support?
We have excellent customer support with New Relic.
Which solution did I use previously and why did I switch?
From the start we are using New Relic and did not previously use a different solution.
How was the initial setup?
I think there is nothing to improve in New Relic. It is having the best features. As we talk about setup, you can set it up very easily. It captures from the observability side, if we talk about it, metrics, logs, and you can visualize a dashboard based on those metrics. You can also integrate it with your incident management tool. So I think there is nothing required for the improvement as of now.
What was our ROI?
I have seen a return on investment because if you timely monitor the things and fix those things, and there is no such production outage, your production is running smoothly and there is no outage, that means you are saving. You are definitely getting ROI on whatever you are investing because if your production is down, then there is a loss of revenue from the customer side. It is a great tool to get ROI.
What's my experience with pricing, setup cost, and licensing?
As we talk about pricing, it is not that much cheaper. It totally depends on your ingestion, how much ingestion it is taking. So, it is totally dependent on that.
Which other solutions did I evaluate?
We have tried Signoz and OTel, but they will not work for us because these are open-source, and you need to perform lots of tuning. Of course, New Relic is not open-source, and there are lots of features in New Relic. That is why we go for New Relic.
What other advice do I have?
If someone is trying to monitor their applications which are built with Java, you should definitely go for New Relic because there are lots of features inside New Relic. You can integrate New Relic with cloud providers, and you can also integrate your incident management tools. If you are observing and capturing something, you can also set up alerting, and you can directly integrate it with your incident management tool. There are lots of integrations in New Relic, so you do not need to worry about it. Based on a single screen, you can capture multiple metrics including response time, Apdex, throughput, and you can track your APIs which are slow over time. You can also monitor your CPU, memory utilization, and apart from it, you can also visualize your logs and errors inside your microservices. You can also monitor database queries which are taking a lot of time. There are lots of things inside New Relic. I have given this review a rating of 9 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Real Estate
Easy-to-Use Metrics and a Clean Interface
Reviewed on Apr 29, 2026
Review provided by G2
What do you like best about the product?
I like the easy to use metrics and user interface.
What do you dislike about the product?
The costs can add up unless the project is shared across web assets which requires more configuration.
What problems is the product solving and how is that benefiting you?
Easy to use dashboard for monitoring metrics across our web properties. Also useful to trace inefficiencies or errors in our stack.
Sabina K.
New Relic Unlocks Powerful Insights with Versatile Dashboards and Browser Monitoring
Reviewed on Apr 29, 2026
Review provided by G2
What do you like best about the product?
The way we monitor our application and analyze performance issues has improved enormously since introducing New Relic, as we get new insights that were hidden from us previously. Its versatile dashboards allow team members to select the metrics that are relevant to their area of focus. Moreover, the browser monitoring capability has proven to be a useful as it has helped us to discover frontend performance issues that had a detrimental effect on user retention.
What do you dislike about the product?
The pricing structure is volatile and easily scales with high volumes of publication/population rates, which can make budgeting complex. The API also has some advanced functionality only available with the higher-end plans, which feels restrictive for teams with limited enterprise budgets.
What problems is the product solving and how is that benefiting you?
New Relic has addressed the issue of monitoring silos by bringing together our application, infrastructure and user experience monitoring in one place. This has allowed our team to diagnose incidents quicker, which in turn means that we can fix problems quicker, providing our users with a better product.
amit y.
Clear, Fast Application Performance Visibility with New Relic
Reviewed on Mar 14, 2026
Review provided by G2
What do you like best about the product?
What I like most about New Relic is how quickly it gives clear visibility into application performance. I’ve used it to monitor Node.js and Python services, and integrating the APM agent was pretty straightforward both in regular deployments and containerized environments. The transaction traces and error insights make it easy to spot slow endpoints or bottlenecks. I also like the dashboards and alerts, which help keep track of application health without much effort. Overall, it makes debugging and performance monitoring much easier for engineering teams.
What do you dislike about the product?
One area that could be improved is the pricing model, especially as telemetry and log ingestion grow. In larger environments it can become difficult to predict costs. The UI is also very feature-rich, which is great, but it can take some time for new users to navigate and find the right views or queries. Some simpler onboarding guides or curated dashboards for common use cases would make it easier for teams getting started with the platform.
What problems is the product solving and how is that benefiting you?
New Relic helps us quickly understand what’s happening inside our applications in production. While working with Node.js and Python services, it made it much easier to identify slow endpoints, failing transactions, and database bottlenecks through APM traces. Instead of relying only on logs, we could see performance issues in real time and debug them faster. This helped reduce troubleshooting time and improved overall application reliability for our teams.
reviewer2805771
Intelligent monitoring has reduced incident toil and has automated root cause analysis
Reviewed on Mar 02, 2026
Review from a verified AWS customer
What is our primary use case?
My day-to-day activities in New Relic include infrastructure monitoring, APM monitoring, browser monitoring, and database monitoring. In cloud environments, I monitor multiple clouds like AWS , GCP, and Azure . The features I use inside New Relic include alerts, service levels, parsing rules, dashboards, workloads, and muting rules.
Recently, I received an alert for a login failure in my application, so I went to New Relic and checked where the issue was. Since we have set up complete distributed tracing of that particular journey and introduced custom correlation IDs for all the journeys, whenever we get any error or transaction, we obtain that particular correlation ID for that transaction. That correlation ID is unique for all transactions, so when I got that login error during my recent troubleshooting, I checked the alert in New Relic to understand why it was triggered. We discovered an internal server issue by examining the logs in New Relic and troubleshooted that issue effectively.
The main use cases with New Relic include browser monitoring and cloud services monitoring. In cloud services monitoring, we are using Lambda functions from AWS , and from Azure , we are using APIM, app gateway, and Azure functions. We use New Relic to monitor those particular resources to identify where we are encountering issues and what challenges we face. The recent features that New Relic has launched, including AI agent integration, are very helpful for faster troubleshooting, allowing us to easily diagnose the root cause of any incidents. I am looking forward to that particular feature in the future.
What is most valuable?
The features that performed very well include custom visualization in New Relic, which allows me to create a dashboard tailored to our specific needs. There are no restrictions on charts, and by using React, I can easily create those types of dashboards. New Relic has also introduced a good feature for Agentic AI integration, and they have launched the One App integration. This integration allows different types of applications within a cluster to be included in the form of APM . Additionally, a new feature launched troubleshoots issues automatically; for example, when I received an alert for my EC2 machine usage reaching ninety percent, I got a notification in my Slack channel, and by giving a thumbs up, New Relic's SRE agent connects with the AWS Bedrock agent to troubleshoot automatically and scale up the EC2 machine without manual intervention. These features of New Relic stand out significantly.
The AI integration helps us in different ways, particularly in root cause analysis (RCA). I was using the AI RCA feature in New Relic's incident tab, which provides a button to generate RCA by checking details of past events related to that particular incident. This allows me to easily identify issues and troubleshoot them. For instance, after integrating my EC2 machine with New Relic, I received an alert at two a.m. for memory usage reaching eighty percent. After receiving that alert in my notification channel, I enabled the AI agent to provide a complete RCA and solution for the issue. Once I approved the suggested solution, the AI agent automatically scaled up my EC2, allowing me to troubleshoot the issue efficiently without further intervention. Using these New Relic features significantly reduces our mean time to detect (MTDD) and mean time to resolution (MTTR).
Other features include the custom visualization capability, which allows us to better visualize our data. The default dashboards in New Relic have a limited number of widget types, so for specific visualizations such as spider maps, I cannot create that with the default widgets. Thus, the custom visualization feature is very helpful for that. New Relic has recently launched NR Lens, which allows querying data from different sources; previously, New Relic only provided access to data within their database (NRDB), but now we can query data from platforms such as Google Sheets. Integrating various platforms with New Relic simplifies the data querying process, and there are excellent Agentic integrations with notification channels such as ServiceNow , enabling easy communication with New Relic AI. These are powerful features of New Relic.
What needs improvement?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated in the Terraform provider. Improving the synchronization between the UI and Terraform would be very beneficial for us.
I would also point out that the query section within the UI has slowed down in response times over the past few months. Previously, querying anything in New Relic provided quicker results, so reducing the time taken to provide query results would be helpful for everyone.
For how long have I used the solution?
I have been using New Relic for three plus years.
What do I think about the stability of the solution?
New Relic is stable.
What do I think about the scalability of the solution?
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags. However, for other integrations such as APM or Kubernetes , it is less scalable as each application requires its own agent for integration.
How are customer service and support?
The customer support experience was good, with faster troubleshooting provided by New Relic's support team.
Which solution did I use previously and why did I switch?
What was our ROI?
We observe a return on investment with New Relic. Previously, we needed more manpower to troubleshoot issues and determine exact RCAs, which consumed both time and money. After implementing New Relic, we have decreased staffing requirements while saving time and money.
Which other solutions did I evaluate?
I evaluated other options, including Datadog , Dynatrace , Coralogix , Grafana, Prometheus, Azure Monitor , and AWS CloudWatch.
What other advice do I have?
Compared to other observability competitors, New Relic offers better pricing for their features, and the user interface is user-friendly.
Using New Relic, we can showcase business KPIs data and compare it with trends from the last month or year. We can easily check whether our business performance is declining, stable, or improving, as well as the revenue generated from our website. New Relic allows us to analyze this data efficiently if we are sending it to their platform. Additionally, it has a wide range of integrations with third-party platforms, major clouds, and multiple backend languages.
My advice for others considering New Relic is to focus on cost, as it is competitive compared to other options. I would also recommend the excellent features New Relic provides within this price range, such as the Agentic AI feature, SRE agent capabilities, custom dashboards, and custom visualization, which help in proactivity regarding alerts and awareness of potential issues. I would rate my overall experience with New Relic a nine out of ten.