Continuous monitoring has improved incident response and supports data driven performance tuning
What is our primary use case?
Our day-to-day use case is to look at our application performance and our overall Apdex scores, and we do take care of our page load times and we look at overall trends of traffic spikes, our page visits, and what not. We monitor our CPU utilization and our performance of our new components and page time loads, and we take these graphs seriously and we act accordingly. We monitor a lot of other important key metrics from New Relic, including our error rate and our production performance.
We have deployed our new microservices, and we have continuous monitoring on New Relic to take care of the application and the service performance and the traffic metrics from New Relic. We have configured some custom dashboards and we have some third-party integration of New Relic with Opsgenie as an event dispatcher. We do have custom notifications for on-call support, and our Slack support, so these custom dashboards and custom metrics make our job easy to monitor our new services and performance of the new services.
What is most valuable?
We rely on New Relic dashboards for a lot of other key events, especially when there is a marketing campaign or when we know that our application traffic will spike. We monitor our CPU utilization and our error rate so keenly from New Relic. We will increase some of the thresholds and we will have some custom metrics to capture this new feature or new expected market spike, creating specific brand metrics accordingly.
New Relic offers custom dashboards and incident and alerting management with third parties like Slack and Jira, and it also has an AI or ML-based anomaly detection system where we can smartly identify whether there are predicted error rates for specific services or components of the UI.
We rely mostly on incident and alerting integrations and custom dashboards, while the AI and ML-based anomaly detection is a one-time configuration that handles events in a generic manner to predict the next incoming trends of errors or unexpected traffic spikes. These custom dashboards are specifically created for our application segment, and we heavily rely on creating multiple queries or custom queries for these metrics. For incident and alerting, we update metrics and the incident response team to quickly resolve issues based on our specific use case.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time. It has been an awesome tool for identifying errors on time, and even though it does not directly change our code, we use New Relic to identify errors ahead of any other application performance monitoring tool. We continuously improve performance by monitoring metrics, dashboards, error rates, and custom metrics.
What needs improvement?
For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorithms from New Relic, and while the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior. A smart AI assistance to organize our dashboards and explain features and functionalities can be a wish-to-have feature to help us leverage what New Relic offers.
As I mentioned earlier regarding wish-to-have features, New Relic can improve by incorporating more AI insights. When there is a component or UI customization, having a smart AI agent to guide users on customizing New Relic would significantly ease the process. This helps users who possess a technology-specific skill set and might find a learning curve overwhelming when using complex applications like New Relic or other performance-related tools.
For how long have I used the solution?
I have been using New Relic for more than three to four years now, and we use New Relic extensively as our daily visit for our coffee time. We will be monitoring the dashboards and we have some of the integrations with Slack and then our teams and then our mailing systems. We extensively use New Relic to monitor our application performance, degradations, and then our Apdex scores.
What do I think about the stability of the solution?
New Relic is completely stable in our environment, and we have not experienced any issues internally regarding logging or lags with the service.
What do I think about the scalability of the solution?
New Relic is completely scalable for our use case. We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues, maintaining isolated application sections along with custom dashboards accessed by specific teams.
How are customer service and support?
Customer support from New Relic is very good, and we rarely need to create support tickets. Our dedicated team engages directly with New Relic support to address any issues, whether related to internal downtimes or external factors like Cloudflare or AWS downtimes.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Prior to New Relic, we were using Sumo Logic, which we found to be outdated and frustrating, particularly in its environment segmentation and log analysis time. The integration experiences with New Relic greatly surpass those of Sumo Logic, providing us with a modern and effective application monitoring solution with enhanced dashboard visualization capabilities.
What was our ROI?
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns. We track metrics related to our integrations with New Relic internally in Jira, using story points to measure how much New Relic reduces our application monitoring overhead. While we do not have a dedicated resource solely for New Relic, our full-stack developers share responsibilities on multiple fronts, including working with New Relic.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, setup cost, and licensing, these aspects are managed at our organizational level, so it is not just my individual use case contributing to the costs. However, considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Which other solutions did I evaluate?
Before choosing New Relic, we evaluated options including Splunk and other performance monitoring solutions. However, New Relic stood out as an exceptional tool, and we made a seamless transition from our previous alerting system to unify all teams under New Relic without hesitation.
What other advice do I have?
For our faster incident response, we almost respond to an incident in no time thanks to thresholds and alerting metrics being properly in place. We have immediate responses upon finding incidents, and for reduced downtime, we take these metrics seriously to dig deep for root causes. Regarding improved user experience, we experiment with our application features using A/B testing, which helps us monitor trends and user interactions effectively. For example, we created a revamped website with modern components and ran a 50/50 A/B test on traffic, gaining insights on user preferences between the new and old design, which we tracked through New Relic.
I would suggest that teams interested in New Relic start by learning about application performance monitoring systems. To effectively utilize all New Relic features, understanding the purpose and integration of New Relic within your system is essential. With a solid foundation of why New Relic is needed, users will observe rather than merely look at system data, while being patient to learn and configure these systems effectively. I have given this review a rating of nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
All-in-One Monitoring Powerhouse with Deep Insights
What do you like best about the product?
I like New Relic's ability to bring everything into one unified observability platform with real-time dashboards, distributed tracing, and seamless integration. It helps our DevOps team detect anomalies early and reduce downtime. The customizable and intuitive dashboards make it easier to stay ahead of issues. We also benefit from the improved visibility across our application and infrastructure, stronger distributed tracing, and deep insights that enhance collaboration between teams. Integration with tools like Slack and AWS makes monitoring seamless and quickly becomes a part of our daily workflow. I appreciate the straightforward initial setup, supported by clear documentation that allows for smooth integration.
What do you dislike about the product?
New Relic is great overall, but the pricing can get expensive as usage grows, and the interface can feel overwhelming at first with its many features. Some advanced tools like NRQL queries have a steep learning curve, and occasional delays in data updates mean monitoring isn't always perfectly real-time.
What problems is the product solving and how is that benefiting you?
We use New Relic to monitor cloud-based services and performance, detect anomalies early, and reduce downtime. It improves performance visibility, helps track application health, reduces resolution time, and offers customizable dashboards and alerts for proactive issue management.
Powerful APM Tool with Exceptional UI and Dashboard Features
What do you like best about the product?
I really loved the UI and enhanced UI capabilities. Like i can get all infra related dashboards, logs, metrics, traces. A very powerful APM tool and specially the NRQL
What do you dislike about the product?
As a new user sometime it gets difficult to get adjusted because of so much features. Learning NRQL take some time. But since AI is booming that issue is also getting eliminated
What problems is the product solving and how is that benefiting you?
It really does help me track down the issues of my AWS services and my domain related hits.
Kubernetes dashboards have provided clear resource insights and deliver ongoing cost savings
What is our primary use case?
In my day-to-day activity, I check the configurations of the pod, for example, the CPU or memory utilization of the pods that are deployed in the Kubernetes cluster, by going to New Relic and checking the CPU and memory utilization. When I want to check the application logs, I use New Relic for checking the logs.
Using New Relic, we are able to monitor the cluster. In each namespace, we can see what pods are deployed, what the deployment sets are, and every other resource that is deployed in Kubernetes, which we can monitor using New Relic.
How has it helped my organization?
Recently we have implemented cost optimization in each and every environment. We pulled down all the CPU and RAM utilization of the pods, and later we came to know that the majority of the resources that are deployed are over-provisioned. We took those metrics and scaled down a couple of resources for the pods.
We were able to save $1,000 per month.
What is most valuable?
The resources that are created on the Kubernetes cluster can be seen on the dashboards in New Relic dashboard, which is the best feature.
If I want to make any customization, for example, if I want to see the last six months' CPU and RAM utilization of the pod, I can create a custom dashboard and check the utilization.
By using New Relic, I can check quickly the utilization of the CPU and memory of the Kubernetes nodes and the pods.
What needs improvement?
The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete. There are some missing things in the logs, and if that can be added, that would be very good.
If someone can provide the official documentation on how to update New Relic and in case I want to increase anything, those features and documentation would be very good.
For how long have I used the solution?
From the past three years, I have been using New Relic tool, which is used for monitoring purposes. For example, if I want to check what the CPU or memory utilization is of a particular pod, I go and check in New Relic. If there are any logs, I go and check the application logs in New Relic.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
New Relic has handled changes in the environment very well.
How are customer service and support?
In case I lose any access or something, there is customer support available for me. If I drop an email to them, they will respond quickly to my email.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We were using Sumo Logic for the logs. Later, the management decided to move from Sumo Logic to New Relic.
Which other solutions did I evaluate?
We did not evaluate other options.
What other advice do I have?
I would suggest using the dashboards in New Relic for resource utilization of Kubernetes deployments, pods, or nodes. I have rated this product an 8.
Outstanding Full-Stack Monitoring
What do you like best about the product?
What I like best about New Relic is the complete end to end visibility it provides. It shows exactly how both the front end and backend programming, and the detailed insights like transaction traces, slow API breakdowns, and real user browser monitoring make identifying and fixing issues faster.
What do you dislike about the product?
What I dislike about New Relic is that the platform can feel overwhelming at first
because of the many features and dashboards. Some integrations require extra setup effort, and navigating logs, metrics, and traces is not always as smooth as it could be. And also the cost can increase quickly as data volume grows
What problems is the product solving and how is that benefiting you?
New Relic helps me quickly identify performance bottlenecks across both the front end and backend. It pinpoints slow Apis, heavy database queries, JavaScript errors and real user experience issues. This end to end visibility reduces debugging time, improves application reliability, and allows us to proactively address problems before they impact users.
Powerful Observability Tool That Boosts Reliability and Speeds Troubleshooting
What do you like best about the product?
What I like most about New Relic is how it brings everything I need into one place. Instead of jumping between separate tools for logs, metrics, traces, and performance data, New Relic gives me a single dashboard that shows the full picture.It’s clean, intuitive, and the visualisations are easy to understand
What do you dislike about the product?
While I really like New Relic, there are a few things that can be frustrating at times. First, it can get expensive, especially as you scale up and start monitoring more hosts, containers, or services. The pricing model isn’t always predictable, and sometimes small changes in usage can lead to higher bills than expected.
What problems is the product solving and how is that benefiting you?
it’s really hard to know where bottlenecks or errors are happening. New Relic solves this by giving a single pane of glass to monitor applications, servers, databases, and even user experience in real-time.Another problem it addresses is proactive monitoring.This has helped us improve reliability, reduce downtime, and ensure a smoother experience for our customers.
Excellent Monitoring and Alerting Tool for Applications
What do you like best about the product?
This tool assists in monitoring the application, allows for sharing alerts, and supports the creation of funnels.
What do you dislike about the product?
I was not able to make full use of the feature after installing the New Relic agent on my .NET-based Windows application.
What problems is the product solving and how is that benefiting you?
This tool assists in monitoring the application, allows for sharing alerts, and supports the creation of funnels.
Exceptional Visibility and Real-Time Insights with New Relic
What do you like best about the product?
New Relic provides exceptional visibility into application performance with an intuitive UI and powerful dashboards. I like how easy it is to identify bottlenecks, trace issues to specific services, and get actionable insights in real time. It genuinely helps improve system reliability and developer productivity.
What do you dislike about the product?
There is a slight learning curve when exploring advanced capabilities, and some settings feel complex initially. However, once you understand the structure, it becomes very powerful.
What problems is the product solving and how is that benefiting you?
New Relic solves the complexity of monitoring microservices, tracing requests across services, and identifying bottlenecks in real time. It helps us detect slow transactions, memory/CPU spikes, and root causes of performance issues far more quickly than manual debugging. With powerful dashboards, alerts, and APM visibility, it reduces MTTR, prevents customer-impacting incidents, and improves overall application stability and team productivity.
Comprehensive Observability with Real-Time Insights
What do you like best about the product?
I like New Relic for the level of visibility it provides across the entire stack. It integrates application performance, logs, traces, and infrastructure metrics into one unified view, making it easy to understand how different components interact. The distributed tracing feature is particularly useful because it allows me to follow a request across multiple services, speeding up troubleshooting significantly. I also appreciate the alerting and dashboards, which are flexible and easy to customize, helping teams stay proactive instead of reactive.
What do you dislike about the product?
What could be improved in New Relic is the overall complexity of the platform—there’s a learning curve, especially when setting up custom dashboards, alerts, or distributed tracing for large microservice environments. Some features feel a bit scattered across different sections, which can make navigation less intuitive. In addition, the pricing can become high as data ingestion grows, so more flexible or predictable pricing models would make it easier to scale without constantly worrying about cost.
What problems is the product solving and how is that benefiting you?
I use New Relic to monitor application performance, track errors, and understand system behavior in real time. It helps me identify bottlenecks, resolve issues faster, and catch anomalies early. Dashboards and alerts keep our services stable and reliable.
Streamlined Log Management with Advanced Insights
What do you like best about the product?
I like New Relic's powerful, centralized visibility across logs and system performance in a single dashboard. The real-time search and filter capabilities make troubleshooting fast and efficient. I appreciate the reliable alerting and notification system, which helps catch issues proactively before they escalate. The intuitive UI and customizable dashboards provide detailed insights into application and infrastructure behavior. Overall, it simplifies monitoring, improves response time during incidents, and gives confidence in system stability.
What do you dislike about the product?
One of the main areas for improvement is cost, especially as log volume and data ingestion grow—it can become expensive at scale. Sometimes the query language and advanced configurations have a learning curve, which can slow down new users initially. We’ve also noticed that log ingestion latency can occasionally impact real-time debugging during peak loads. Additionally, while the UI is powerful, it can feel slightly overwhelming due to the number of features and options available.
What problems is the product solving and how is that benefiting you?
I use New Relic for centralizing logs from multiple servers, making real-time log analysis easy. It speeds up troubleshooting, reduces downtime, and improves system observability. It provides proactive alerts, enhances operational efficiency, and eliminates guesswork from debugging.
