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    Sendbird Chat - A complete chat API with moderation & translation

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    Sold by: Sendbird, Inc. 
    Sendbird is the world's largest private in-app conversations platform. Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month. Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
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    81 external reviews
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    Listing Thumbnail

    Sendbird Chat - A complete chat API with moderation & translation

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    Sold by: Sendbird, Inc. 
    View purchase options

    Overview

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    Sendbird is the world's largest private in-app conversations platform.

    Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.

    Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.

    Leading companies across industries choose Sendbird because only we are able to handle the variety and complexity of use cases worldwide, while delivering outcomes.

    Sendbird is the market innovator, having built a reliable and secure infrastructure over 8 years, along with a robust portfolio of modern and customizable APIs across chat, voice, and video.

    Sendbird exhibits endless tenacity for customer success. The company is structured for engineering excellence with technical talent willing to provide white glove service and support 24x7, worldwide.

    Highlights

    • The deepest in-app chat platform anywhere
    • Get your first message out in minutes
    • Trusted by a 240 million users

    Details

    Sold by
    Sendbird, Inc. 
    Categories
    Media & Entertainment 
    Healthcare & Life Sciences 
    Contact Center 
    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
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    Pricing

    Sendbird Chat - A complete chat API with moderation & translation

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    View purchase options
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    12-month contract (16)

     Info
    Dimension
    Description
    Cost/12 months
    Overage cost
    Subscription
    Subscription
    $4,788.00
    -
    Base support
    Basic support plan
    $0.00
    -
    L1 support
    Level 1 support
    $12,000.00
    -
    L2 support
    Level 2 support
    $24,000.00
    -
    L3 support
    Level 3 support
    $60,000.00
    -
    MAU
    Monthly active users
    $0.00
    PC
    Concurrent peak connections
    $0.00
    File storage
    File storage amount
    $0.00
    Upload traffic
    Upload traffic speed
    $0.00
    Announcements
    Announcements
    $0.00

    Vendor refund policy

    Stipulated in the contract.

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

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    Ratings and reviews

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    0 AWS reviews
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    81 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Dharmesh R.

    Sendbird provides all necessary APIs needed build full fledged customer support application.

    Reviewed on Nov 11, 2024
    Review provided by G2
    What do you like best about the product?
    SendBird is packed with features in terms of messaging suitable APIs and SDKs for all popular frameworks and tons of customization options for all business needs with the utmost security and highly scalable to accommodate millions of users with low latency and support cross-platform such as iOS, Android helps to integrate in sorts of application. Best-in-class design provides a consistent user experience. One-stop solution for providing customer support features with great experience.
    What do you dislike about the product?
    The foremost thing is complicated pricing strategy makes it hard to choose the right plan with all the necessary features packed. Integration and tons of customization options make the learning curve a bit harder and not easy to implement and use.
    What problems is the product solving and how is that benefiting you?
    We have a small team of customer support but we don't want to build the entire chat system from scratch and spend time and money on the development, infra, and maintenance etc., SendBird provides the necessary features built-in with plug-and-play options where we can ready to continue business with ease and the newly launched AI features are very useful in satisfying the customer needs.
    Leave a comment0 comments
    William Y.

    Reliable Messaging Platform with Excellent Support

    Reviewed on Nov 07, 2024
    Review provided by G2
    What do you like best about the product?
    Sendbird offers a reliable and scalable platform that integrates seamlessly with our systems. Their team is highly responsive and works closely with us to ensure our goals are met.
    What do you dislike about the product?
    One challenge we've encountered is that certain features are not fully supported by the available APIs. However, their support team is always quick to assist and provide the data or solutions we need.
    What problems is the product solving and how is that benefiting you?
    Sendbird is helping us streamline development by providing a reliable and scalable chat solution.
    Leave a comment0 comments
    Sri Gokul V.

    Sendbird for Customer Support and AI Integration

    Reviewed on Nov 02, 2024
    Review provided by G2
    What do you like best about the product?
    I like that Sendbird makes customer support simple and efficient. It has an easy to use interface, lets you check metrics with iframes, and includes automatic AI replies that save time and improve response quality.
    What do you dislike about the product?
    initial setup and integration can be a bit tricky for new users. But once that’s done, the platform works well and gives a smooth experience for customer support.
    What problems is the product solving and how is that benefiting you?
    Sendbird helps manage customer support easily with a clear communication platform. I can track performance and user engagement using iframes, and the automatic AI replies make sure customers get quick responses, even after hours. This improves customer satisfaction and saves time for the support team.
    Leave a comment0 comments
    Real Estate

    Easy to use, great tool!

    Reviewed on Oct 30, 2024
    Review provided by G2
    What do you like best about the product?
    Its really easy to use and a helpful tool
    What do you dislike about the product?
    Logging in and finding the right channel can be quite complicated and take a while
    What problems is the product solving and how is that benefiting you?
    Gives students a community and boots communication
    Leave a comment0 comments
    Dhodraj S.

    Flexible Messaging Platform with Great Potential

    Reviewed on Oct 30, 2024
    Review provided by G2
    What do you like best about the product?
    We've found Sendbird to be a fantastic chat solution for our apps. What rreally stands is how flexible their SDKs and APIs are, we were able to customise every aspect to match our business requirements, look and feel. The real time messaging just works beautifully. Our users can chat instantly without any lag or hiccups most of the times. This helped us not spending weeks figuring out the platform we could just dive in and start building.
    What do you dislike about the product?
    We love a lot about Sendbird but tbh, The pricing is pretty tough to swallow, especially if you're running a startup or a smaller outfir watching every dollar. We had some sticker shock at first. Our team aksi hit some speed bumps during integration, If your team is newer to this kind of implementation, expect a steep learning curve.
    What problems is the product solving and how is that benefiting you?
    Problems solved by Sendbird for me is
    - Lack of Real time Communication
    - Scalability Challenges
    - Data Security and Compliance
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