Sendbird for Customer Support and AI Integration
What do you like best about the product?
I like that Sendbird makes customer support simple and efficient. It has an easy to use interface, lets you check metrics with iframes, and includes automatic AI replies that save time and improve response quality.
What do you dislike about the product?
initial setup and integration can be a bit tricky for new users. But once that’s done, the platform works well and gives a smooth experience for customer support.
What problems is the product solving and how is that benefiting you?
Sendbird helps manage customer support easily with a clear communication platform. I can track performance and user engagement using iframes, and the automatic AI replies make sure customers get quick responses, even after hours. This improves customer satisfaction and saves time for the support team.
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