Sold by: Sendbird, Inc.
Deployed on AWS
Sendbird is the world's largest private in-app conversations platform.
Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.
Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
Overview
Sendbird is the world's largest private in-app conversations platform.
Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.
Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
Leading companies across industries choose Sendbird because only we are able to handle the variety and complexity of use cases worldwide, while delivering outcomes.
Sendbird is the market innovator, having built a reliable and secure infrastructure over 8 years, along with a robust portfolio of modern and customizable APIs across chat, voice, and video.
Sendbird exhibits endless tenacity for customer success. The company is structured for engineering excellence with technical talent willing to provide white glove service and support 24x7, worldwide.
Highlights
- The deepest in-app chat platform anywhere
- Get your first message out in minutes
- Trusted by a 240 million users
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Subscription | Subscription | $4,788.00 | - |
Base support | Basic support plan | $0.00 | - |
L1 support | Level 1 support | $12,000.00 | - |
L2 support | Level 2 support | $24,000.00 | - |
L3 support | Level 3 support | $60,000.00 | - |
MAU | Monthly active users | $0.00 | |
PC | Concurrent peak connections | $0.00 | |
File storage | File storage amount | $0.00 | |
Upload traffic | Upload traffic speed | $0.00 | |
Announcements | Announcements | $0.00 |
Vendor refund policy
Stipulated in the contract.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Sendbird, Inc.
By PubNub
By Ably Realtime
Top
25
In Customer Experience Personalization, Customer Support
Top
10
In Device Management
Top
100
In Streaming solutions, Infrastructure as Code
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
API Communication Protocol
Provides scalable and feature-rich APIs for in-app chat, voice, and video communication
Multi-Channel Messaging
Supports cross-platform messaging capabilities across mobile applications with comprehensive conversation infrastructure
Infrastructure Reliability
Built with a robust and secure infrastructure developed over 8 years with high-performance technical architecture
Real-time Messaging Network
Largest and most scalable real-time edge messaging network with over 15 global points of presence
SDK and Integration Support
Comprehensive suite of 75+ SDKs supporting web apps, mobile apps, and IoT device development
Global Scalability
Supports 800 million monthly active users with 99.99 percent reliability across global infrastructure
Multi-feature Platform
Enables development of real-time features including chat, audience engagement, multi-user collaboration, device control, data streaming, and geolocation
Enterprise Security
Enterprise-grade security infrastructure with high-performance real-time communication protocols
WebSocket Connectivity
Supports high-volume WebSocket connections across multiple devices and platforms
Real-time Data Streaming
Enables sub-50ms global median latency for data transmission
Infrastructure Scalability
Elastic and highly-available infrastructure capable of handling extreme scale and load
Message Reliability
Provides 99.999999% message survivability with regional and global redundancy
Multi-platform SDK Support
Offers comprehensive SDK and API integration across diverse technology stacks
Standard contract
No
No
Customer reviews
3.5
1 ratings
1 AWS reviews
|
117 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Jonah H. H.
Outstanding Technology, Service, and Support
Reviewed on Nov 02, 2025
Review provided by G2
What do you like best about the product?
I've built two implementations on top of Sendbird and never encountered an issue with their service or technology, which handles hundreds of thousands of users per day. Every time I've needed to consult their documentation, I've found it to be flawless and with great examples. They provide downloadable demo code for most of their features, which makes it easy to build on top of. Their team has been fully responsive to new feature requests and/or ideas - all the way up to their CEO!
What do you dislike about the product?
I have seen no downsides other than some features have not yet made it to all client libraries.
What problems is the product solving and how is that benefiting you?
We utilize Sendbird as both a communication platform between users and coaches, as well as users and chatbots. We have built and deployed two different chatbots on top of it, which work perfectly in our mobile applications.
JuliA K.
Fast, Automated, and Intuitive—Sendbird Delivers Seamless Performance
Reviewed on Nov 01, 2025
Review provided by G2
What do you like best about the product?
Ability to work on an automated and fast system
What do you dislike about the product?
So far, I have no complaints. Sendbird is fast and intuitive.
What problems is the product solving and how is that benefiting you?
It solves problems related to quick responses, which is helpful because I don't have to worry about errors or slow performance.
Sergio B.
Ease of Use and Effortless Communication
Reviewed on Oct 31, 2025
Review provided by G2
What do you like best about the product?
I have been using Sendbird to communicate with various work teams and manage the reception of tickets from our delivery fleet. From the beginning, I noticed its great potential and ability to resolve conflicts. Compared to Slack, which we used before, Sendbird is much less problematic. I appreciate the simplicity and intuitiveness of its setup and use, which makes it accessible from the start. The ability to transfer tickets between users is especially useful, as it allows for more specific responses. Additionally, Sendbird makes it easy to stay in touch with the fleet and the Live Ops department, allowing me to receive only important messages and manage efficiently. The instant messages and groups within Sendbird are features that I really highlight. For these reasons, I would definitely consider acquiring Sendbird again thanks to its ease of setup and use.
What do you dislike about the product?
I don't like that if you have a proactive chat, Sendbird doesn't allow you to close it unless you provide a reason.
What problems is the product solving and how is that benefiting you?
I use Sendbird to stay in touch with various teams and better manage tickets. The ease of configuration, intuitive use, and ticket transfer improve our communication and efficiency.
Computer Software
Easy Chat SDK Setup, But Pricing Too High for Startups
Reviewed on Oct 31, 2025
Review provided by G2
What do you like best about the product?
the product guide (SDK) for the chat feature is realtivly simple to install
What do you dislike about the product?
the price points! the minimum plan is $399 - when using for a start up with no user or at an experimental stage, the fees add up - there should be a cheaper plan.
What problems is the product solving and how is that benefiting you?
allows users to chat with each other with all the basic features you would expect
Umed T.
Umed Tojidinov, company name -justeattakeaway
Reviewed on Oct 29, 2025
Review provided by G2
What do you like best about the product?
easy dealing with app ,simple to be used by a courier and live-ops,a lot of features
What do you dislike about the product?
nothing so far ,works smoothly satisfied
What problems is the product solving and how is that benefiting you?
easy to use,assisting couriers