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    Listing Thumbnail

    Sendbird Chat - A complete chat API with moderation & translation

     Info
    Sendbird is the world's largest private in-app conversations platform. Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month. Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
    Listing Thumbnail

    Sendbird Chat - A complete chat API with moderation & translation

     Info

    Overview

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    Sendbird is the world's largest private in-app conversations platform.

    Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.

    Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.

    Leading companies across industries choose Sendbird because only we are able to handle the variety and complexity of use cases worldwide, while delivering outcomes.

    Sendbird is the market innovator, having built a reliable and secure infrastructure over 8 years, along with a robust portfolio of modern and customizable APIs across chat, voice, and video.

    Sendbird exhibits endless tenacity for customer success. The company is structured for engineering excellence with technical talent willing to provide white glove service and support 24x7, worldwide.

    Highlights

    • The deepest in-app chat platform anywhere
    • Get your first message out in minutes
    • Trusted by a 240 million users

    Details

    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases

    Pricing

    Sendbird Chat - A complete chat API with moderation & translation

     Info
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

    12-month contract (16)

     Info
    Dimension
    Description
    Cost/12 months
    Overage cost
    Subscription
    Subscription
    $4,788.00
    -
    Base support
    Basic support plan
    $0.00
    -
    L1 support
    Level 1 support
    $12,000.00
    -
    L2 support
    Level 2 support
    $24,000.00
    -
    L3 support
    Level 3 support
    $60,000.00
    -
    MAU
    Monthly active users
    $0.00
    PC
    Concurrent peak connections
    $0.00
    File storage
    File storage amount
    $0.00
    Upload traffic
    Upload traffic speed
    $0.00
    Announcements
    Announcements
    $0.00

    Vendor refund policy

    Stipulated in the contract.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

     Info

    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    Customer reviews

    Ratings and reviews

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    0 ratings
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    0 AWS reviews
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    85 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Computer Software

    Streamlined Chat Implementation

    Reviewed on Jan 28, 2025
    Review provided by G2
    What do you like best about the product?
    Sendbird helped us get our Chat service off the ground quickly and without having to develop a ton of backend overhead so that we could evaluate the feature offering for our users. This saved us a ton of time developing a custom solution simply to evaluate the market fit.
    What do you dislike about the product?
    Unfortunately, we found that market fit didn't justify the cost of Sendbird in the long term.
    What problems is the product solving and how is that benefiting you?
    We needed a way to experiment with users chatting within our application. Sendbird provided a solid platform to implement quickly and get that information without significant initial overhead.
    Dan S.

    Sendbird for Salesforce is a game changer

    Reviewed on Jan 13, 2025
    Review provided by G2
    What do you like best about the product?
    Sendbird for Salesforce is easy to implement and configure.
    We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process.

    Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer.

    Support is fast and generally found any release or bug fixes available were provided to us in good time.
    What do you dislike about the product?
    I feel documentation could improve, and understanding the licensing model might help
    What problems is the product solving and how is that benefiting you?
    Sendbird has helped us solve the issue of having customer communications data in different systems.
    Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case
    We've been able to make our process more efficient by using Omni channel with chat
    Ziao Z.

    Senbird is a great platform for me to contact with the customers

    Reviewed on Dec 18, 2024
    Review provided by G2
    What do you like best about the product?
    It helps me to resolve my residents' problem easily and better communication.
    What do you dislike about the product?
    I need more time to get to know how to use it well.
    What problems is the product solving and how is that benefiting you?
    I do not have to contact students in the old ways and senbird makes it easy to contact everyone
    Brunilda H.

    Sendbird Review

    Reviewed on Nov 27, 2024
    Review provided by G2
    What do you like best about the product?
    It is a really good way to communicate and connect with our residents in order to be present with our residents. We're able to offer 24 hours customer support to our residents too.
    What do you dislike about the product?
    There is nothing I dislike about Sendbird at the moment
    What problems is the product solving and how is that benefiting you?
    Solving the problem of less queues at reception and quicker responses with questions residents may have. This benefits us because queues sometimes can get really long at reception which can also take a long time, with Sendbird, we're able to communicate better and efficiently with our residents
    Dharmesh R.

    Sendbird provides all necessary APIs needed build full fledged customer support application.

    Reviewed on Nov 11, 2024
    Review provided by G2
    What do you like best about the product?
    SendBird is packed with features in terms of messaging suitable APIs and SDKs for all popular frameworks and tons of customization options for all business needs with the utmost security and highly scalable to accommodate millions of users with low latency and support cross-platform such as iOS, Android helps to integrate in sorts of application. Best-in-class design provides a consistent user experience. One-stop solution for providing customer support features with great experience.
    What do you dislike about the product?
    The foremost thing is complicated pricing strategy makes it hard to choose the right plan with all the necessary features packed. Integration and tons of customization options make the learning curve a bit harder and not easy to implement and use.
    What problems is the product solving and how is that benefiting you?
    We have a small team of customer support but we don't want to build the entire chat system from scratch and spend time and money on the development, infra, and maintenance etc., SendBird provides the necessary features built-in with plug-and-play options where we can ready to continue business with ease and the newly launched AI features are very useful in satisfying the customer needs.
    View all reviews