Sold by: Sendbird, Inc.
Deployed on AWS
Sendbird is the world's largest private in-app conversations platform.
Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.
Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
Overview
Sendbird is the world's largest private in-app conversations platform.
Sendbird believes that conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Reddit, and Paytm use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month.
Sendbird offers the world's most proven conversations platform trusted by thousands of companies. We provide a scalable & feature-rich portfolio of APIs for in-app chat, voice, and video. Our business is committed to your success, supporting you with technical excellence & 1st class service.
Leading companies across industries choose Sendbird because only we are able to handle the variety and complexity of use cases worldwide, while delivering outcomes.
Sendbird is the market innovator, having built a reliable and secure infrastructure over 8 years, along with a robust portfolio of modern and customizable APIs across chat, voice, and video.
Sendbird exhibits endless tenacity for customer success. The company is structured for engineering excellence with technical talent willing to provide white glove service and support 24x7, worldwide.
Highlights
- The deepest in-app chat platform anywhere
- Get your first message out in minutes
- Trusted by a 240 million users
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months | Overage cost |
|---|---|---|---|
Subscription | Subscription | $4,788.00 | - |
Base support | Basic support plan | $0.00 | - |
L1 support | Level 1 support | $12,000.00 | - |
L2 support | Level 2 support | $24,000.00 | - |
L3 support | Level 3 support | $60,000.00 | - |
MAU | Monthly active users | $0.00 | |
PC | Concurrent peak connections | $0.00 | |
File storage | File storage amount | $0.00 | |
Upload traffic | Upload traffic speed | $0.00 | |
Announcements | Announcements | $0.00 |
Vendor refund policy
Stipulated in the contract.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Veterinary
Enjoyable, Easy Experience
Reviewed on Jun 15, 2025
Review provided by G2
What do you like best about the product?
Easy to use and navigate, makes connections with members a breeze. AI functions assist in making sure communication is always clear and transferred to other applications without concern of misinterpretation
What do you dislike about the product?
Occassional Hiccups in # attachments, Refresh page overnight has been inconsistent. Rely heavily on the "automatic refresh" - every 3 seconds. Noticed at times, small black box will pop up on bottom left corner saying to refresh entire page if I want an accurate update but refresh function will look like it is still actively refreshing. Therefore, if you miss this black box prompt, you will believe your messages are refreshing and you will miss current chats.
What problems is the product solving and how is that benefiting you?
Creating strong reliable relationships with members
Leave a comment0 comments
Rahul K.
Sendbird review
Reviewed on Jun 10, 2025
Review provided by G2
What do you like best about the product?
The best thing that i liked about sendbird is their support team, one time i had issue with API Authentication where signature mismatch was happening in my service, I reached out to support and got query resolved within an hour.
What do you dislike about the product?
In my service i sometimes see issues with sendbird API where they are not working appropriately sometimes.
What problems is the product solving and how is that benefiting you?
We are using Sendbird for multiple purposes, we are using it as one one chat platform and also we have integrated it to support AI chat as well.
Federico P.
Very easy and professional app
Reviewed on Jun 06, 2025
Review provided by G2
What do you like best about the product?
Easy and professional app, non troubles at all.
What do you dislike about the product?
Everything is great, non suggestion to add.
What problems is the product solving and how is that benefiting you?
All the problems related to drivers and clients support
Sabina M.
Very good for sending alerts to large groups
Reviewed on May 29, 2025
Review provided by G2
What do you like best about the product?
The design is very nice and is a very efficient tool for student accommodations.
What do you dislike about the product?
Can’t think of anything to dislike about sendbird. It’s been very useful for my work.
What problems is the product solving and how is that benefiting you?
Communication with over 1,000 students at university accommodations. More efficient than bulk emails
Ira M.
Almost perfect! Worked on a lot of chat apps before and this one is the best.
Reviewed on May 28, 2025
Review provided by G2
What do you like best about the product?
I love the notfications, I love that I can add my personal chat responses, I love that all is working good.
What do you dislike about the product?
sometimes the notifications is not good, i receive chats without a sound even the settings are good.
What problems is the product solving and how is that benefiting you?
I love working on this app