No Wait Inside - Your virtual Waiting Room Solution. Use your smartphone to schedule an appointment or walk-in visit. Texts, emails and phone calls allow for Just-in-Time Servicing. A robust and scalable solution to improve staff efficiency and improve customer experience. Queue/Customer Flow Management software for small, medium, and large organizations. Used by over 80 government and healthcare organizations. Low cost, customizable, scaleable and easy to implement. AWS Marketplace Pricing reflects monthly pricing. Discounts provided for 1-3 year contracts.
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
You start with the Core NWI System, the base of this virtual queue management platform. From there, you add optional modules to match your needs. These include Screening Questions, Signage/Announcements, Kiosk, and Microsoft Azure single sign-on. You can also add Please Book Me calendar sharing per user, a Web Widget, and QR Code integration. Local Phone Caller ID supports text and phone contact. Messaging is billed separately through 10,000 Message Blocks that you buy as needed. Each option is priced independently, so your total scales with the modules, users, kiosks, signage units, and message volume you select.
Top-of-mind questions for buyers
How is messaging billed, and what happens when I use up a 10,000 Message Block?
Messaging is billed separately from your modules. You buy 10,000 Message Blocks that cover texts and SMS sent through the platform. Each block is a fixed quantity of messages. When you run low, you add more blocks as needed. Messaging is not bundled into the Core System charge.
What counts as one unit for the Please Book Me and Kiosk modules?
Please Book Me is billed per user, so each person using calendar sharing or video conferencing counts as one unit. The Kiosk module is billed per kiosk, so each physical check-in station counts separately. Signage is billed per signage unit, meaning each display or announcement point you deploy.
Which choices drive most of my cost as I add locations or grow?
Your total combines independent charges: the Core System plus each module you select. Per-user, per-kiosk, and per-signage counts add up as you deploy across locations. Message volume drives a separate cost through the 10,000 Message Blocks. High notification traffic tends to raise message costs, while more sites raise kiosk and signage counts.
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