Overview
SuccessKPI is a revolutionary on-demand experience analytics software provider enabling organizations to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform remove the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.
Pure SaaS platform for real-time and historical reports, dashboards, and analytics for IVR, ACD, text, social, and recordings for multiple platforms including Amazon Connect, Genesys Cloud, UJET, USAN, Talkdesk, Aspect, Five9, T-metrics, Amazon Connect, and others. The platform provides fully integrated and end-to-end reporting for the entire contact center operation including speech and text analytics, quality monitoring, and performance reporting. Fully built & deployed as a native AWS cloud application, the platform takes you beyond reporting to build playbooks to take action on critical metrics such as churn reduction, cross-sell, and compliance scripting. The tool empowers customers to drive business outcomes through actionable contact center analytics.
SuccessKPI provides out-of-the-box integration with a full suite of enterprise-grade Business Intelligence capabilities that powers standard and custom reports and dashboards accessible to all levels of users. This AI-driven platform can convert call recordings into text and extract sentiments, brands, events, topics, and meaning and blend this rich data with IVR, ACD, and Business metadata from CRM systems to realize a 360-degree view of the contact center.
SuccessKPI enterprise security policies and procedures meet the highest industry standards and are audited and certified regularly in accordance with leading security and operational performance standards including PCI, SOC2, HIPAA, ISO27001, GDPR, CCPA, LGPD, and more.
Highlights
- IVR & ACD Analytics with BI: IVR, ACD reports along with assessing customer sentiments and identify potential topics of interest, sensitive information redaction and out of the box analytics for IVRs, ACDs, speech, text, CRMs, quality monitoring, and blend it with your business datasets
- Speech & Text Analytics with Playbooks: Download pre-built playbooks from the library or customize with your own topics, key phrases, scoring strategies to drive specific business performance outcomes. Out of the box libraries are ready to go with scripts for churn, upsell, security, compliance and many more.
- Redaction & Call to Actions: Trigger automatic actions from AI driven findings such as sending SMS and Email notifications or drive robotic process automation by invoking Lambda functions, call RESTful APIs or adding to evaluation queues for Quality Monitoring.
Details
Features and programs
Security credentials achieved
(3)
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Realtime | 1700 Hours per Month for Real-time Reports and Dashboards | $1,000.00 | |
Historical | 1400 Hours per Month for Real-time & Historical Reports and Dashboards | $1,000.00 | |
QualityMonitoring | 1100 Hours per Month for Evaluate & Scoring through Quality Monitoring | $1,000.00 | |
SpeechAnalytics | 700 Hours per Month for Speech & Text Analytics and Quality Monitoring | $1,000.00 | |
PowerPackage | 600 Hours per Month for Real-time, Historical, Speech Analytics, QM | $1,000.00 | |
BI and QM Package | 10000 Hours per Month for Real-time, Historical and QM | $10,000.00 | |
BI-QM Package | 35 agents per Month for Historical and QM | $1,000.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Professional Service per hour | $200.00 |
Quickstart Onboarding Package 1 | $4,950.00 |
Quickstart Onboarding Package 2 | $9,950.00 |
Quickstart Onboarding Package 3 | $24,950.00 |
Vendor refund policy
Refunds not available but customers can cancel the subscription anytime
Custom pricing options
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Vendor support
24/7 support available with agreed SLAs support@successkpi.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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