Sold by: Consilium Software
Deployed on AWS
Consilium Unified Agent Desktop™, cloud-based agent desktop built for banking contact centers, enabling secure omnichannel customer service, core banking/CRM integration, and real-time supervision to improve efficiency, compliance, and customer experience.
Overview
Image
Consilium UAD - Login Screen
Image
Consilium UAD - Agent Screen
Image
Consilium UAD - Live Chat Translation
Consilium Unified Agent Desktop™ for Banking is a cloud-based, omnichannel workspace designed for banks, NBFCs, credit unions, and financial service providers. It consolidates voice, chat, email, SMS, and messaging into a single unified interface so agents can efficiently handle customer queries about accounts, cards, loans, digital banking, and disputes while maintaining strong security and regulatory compliance.
The solution integrates with core banking platforms and financial CRMs to provide instant access to customer profiles, account details, interaction history, and product holdings, enabling agents to personalize every conversation and reduce handling time. Role-based workspaces and banking-specific templates help agents support use cases such as customer onboarding, KYC verification, loan servicing, credit card management, collections, and wealth advisory scheduling.
Supervisors gain real-time monitoring, quality evaluation, and coaching tools to maintain service levels and compliance with internal policies and industry regulations. Administrators can configure routing rules, access controls, and reports for performance tracking, risk oversight, and workforce planning. With a scalable, SaaS-based architecture, Consilium UAD for Banking supports multi-branch networks, centralized hubs, and remote or outsourced teams while delivering a consistent, secure customer experience across every channel.
Key Highlights
Unified omnichannel desktop for banking interactions across voice, chat, email, SMS, and messaging.
Integration with core banking systems and financial CRMs for instant access to customer and account information.
Banking-specific templates for customer onboarding, KYC verification, loan servicing, credit card support, and collections.
Role-based layouts for agents, relationship managers, collections teams, supervisors, and administrators.
Real-time supervisor monitoring, quality review, and coaching to ensure service quality and regulatory adherence.
Secure, compliance-ready architecture with granular access control, audit trails, and encryption aligned to banking standards.
Customizable widgets for balance inquiry workflows, case management, knowledge base, and fraud/escalation handling.
Scalable SaaS deployment for multi-branch, multi-region banking operations and hybrid/remote agent models.
Highlights
- Unified omnichannel desktop for banking interactions across voice, chat, email, SMS, and messaging
- Banking-specific templates for customer onboarding, KYC verification, loan servicing, credit card support, and collections.
- Secure, compliance-ready architecture with granular access control, audit trails, and encryption aligned to banking standards.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Consilium Unified Agent Desktop™ - Base Pricing | Pricing shown is base pricing and may vary based on your deployment, including the number of agents, contact center size, supported channels (voice, email, chat), CRM integrations, and other custom requirements. For an accurate quote tailored to your environment, please contact our sales team at sales-support@consiliuminc.com. | $15,000.00 |
Vendor refund policy
Refund eligibility and terms are subject to review, based on the reasons and subscription duration. For questions, please contact us at finance@consiliuminc.com .
Consilium reserves the right to review and approve or reject customer purchases, even after the transaction is completed on AWS Marketplace, based on internal policies, product feasibility, and other relevant factors.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
When you choose Consilium Unified Agent Desktop (UAD)™, you're getting more than an advanced omnichannel agent workspace - you're gaining a dedicated partner committed to your long-term success. Our comprehensive support ecosystem ensures smooth deployment, optimized performance, and continuous guidance throughout your journey.
24/7 Email Support Our expert support team is available around the clock via email. Whether you need troubleshooting assistance, guidance on configuration, or help with integration, you can reach us at support@consiliuminc.com . We aim to provide quick and effective resolutions to keep your operations running seamlessly.
Priority Phone Support For critical issues or urgent assistance, you can contact our priority support line for direct access to experienced specialists who understand your environment and business needs.
Comprehensive Support Portal Explore our support portal at <<www.consiliumsoftware.com > > to access in-depth product documentation, FAQs, how-to videos, and user guides. The portal also enables you to submit and track support tickets in real time, giving you full visibility into the resolution process.
Onboarding and Training New customers benefit from tailored onboarding and training sessions designed to align with your contact center's workflows. Our team assists with setup, configuration, and integration to help you maximize UAD's capabilities from omnichannel interaction handling to CRM synchronization right from day one.
At Consilium, we don't just support your technology - we support your success. Our dedicated team is here to empower your agents, supervisors, and administrators every step of the way.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Consilium Unified Agent Desktop™ enabling omnichannel interaction handling, CRM integration, and real-time supervision through a customizable widget-based, cloud workspace.
Consilium Unified Agent Desktop™, cloud-based agent desktop tailored for healthcare contact centers, enabling secure omnichannel patient engagement, EHR/PHR integration, and real-time supervision to improve care coordination and patient experience.
Consilium UniHub™ is an advanced, unified AI CX suite designed specifically for Amazon Connect, enhancing deployments and integrations for enterprises. It streamlines service account setup, IVR workflows, and integrates with Amazon services and systems like CRMs, helpdesk, ITSM, and ERP via advanced CTI connectors. Key features include a comprehensive dashboard, AI-powered digital campaign management with omnichannel support, campaign chaining, quality monitoring, multi-tenancy support, auto provisioning, post-call surveys, call recording, user management, agent desktop (CCP) integration, centralized management, and a unified interface. UniHub™ empowers enterprises to deliver exceptional customer experiences by boosting efficiency and performance, enhancing scalability, reducing costs, and improving agent satisfaction. It provides post-interaction analysis and real-time insights, making it the definitive solution for revolutionizing Amazon Connect contact centers.
Transform your customer engagement with UniCampaign™ by Consilium Software - an AI-powered, omnichannel campaign management solution for Amazon Connect. UniCampaign™ revolutionizes outbound strategies by delivering tailored, compliant, and impactful interactions that enhance customer relationships. Engage customers on their preferred platforms - including voice, SMS, email, and WhatsApp - with seamless integration. Leverage features like digital chaining to design personalized journeys across multiple touchpoints, increasing relevance and conversion rates. Equipped with advanced contact selection rules, attempt control, and compliance tools like time-zone sensitive dialing, TCPA guidelines, State Laws, UniCampaign™ ensures you meet strict regulatory requirements. With AI-driven campaign optimization, comprehensive analytics, and a scalable cloud-based platform, UniCampaign™ helps you maximize operational efficiency, drive growth, and turn your campaigns into success stories.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.