• Sold by Consilium Software

Consilium UniHub™ is an advanced, unified AI CX suite designed specifically for Amazon Connect, enhancing deployments and integrations for enterprises. It streamlines service account setup, IVR workflows, and integrates with Amazon services and systems like CRMs, helpdesk, ITSM, and ERP via advanced CTI connectors. Key features include a comprehensive dashboard, AI-powered digital campaign management with omnichannel support, campaign chaining, quality monitoring, multi-tenancy support, auto provisioning, post-call surveys, call recording, user management, agent desktop (CCP) integration, centralized management, and a unified interface. UniHub™ empowers enterprises to deliver exceptional customer experiences by boosting efficiency and performance, enhancing scalability, reducing costs, and improving agent satisfaction. It provides post-interaction analysis and real-time insights, making it the definitive solution for revolutionizing Amazon Connect contact centers.

• Sold by Consilium Software

Transform your customer engagement with UniCampaign™ by Consilium Software - an AI-powered, omnichannel campaign management solution for Amazon Connect. UniCampaign™ revolutionizes outbound strategies by delivering tailored, compliant, and impactful interactions that enhance customer relationships. Engage customers on their preferred platforms - including voice, SMS, email, and WhatsApp - with seamless integration. Leverage features like digital chaining to design personalized journeys across multiple touchpoints, increasing relevance and conversion rates. Equipped with advanced contact selection rules, attempt control, and compliance tools like time-zone sensitive dialing, TCPA guidelines, State Laws, UniCampaign™ ensures you meet strict regulatory requirements. With AI-driven campaign optimization, comprehensive analytics, and a scalable cloud-based platform, UniCampaign™ helps you maximize operational efficiency, drive growth, and turn your campaigns into success stories.