Sold by: Consilium Software
Deployed on AWS
Consilium Unified Agent Desktop™ enabling omnichannel interaction handling, CRM integration, and real-time supervision through a customizable widget-based, cloud workspace.
Overview
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Consilium Unified Agent Dekstop - Agent Screen
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Consilium Unified Agent Desktop - Login Screen
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Consilium UAD - Live Chat Translation
Consilium Unified Agent Desktop™ is a cloud-based, omnichannel solution designed to empower contact centers with a single interface for managing voice, chat, email, SMS, and messaging interactions. It provides agents, supervisors, and administrators with role-based access to tools for customer engagement, real-time monitoring, coaching, and reporting.
With dynamic layouts and customizable widgets, the platform adapts to diverse business workflows and integrates seamlessly with leading CRM systems to deliver real-time customer insights and automated activity tracking. Scalable and configurable, the Unified Agent Desktop accelerates agent productivity, improves customer experience, and supports leading contact center platforms across customer service, sales, and support operations.
Key Highlights:
Unified omnichannel desktop for handling voice, chat, email, SMS, and messaging from a single, modern workspace.
Drag-and-drop, role-based desktop designer with customizable widgets, enabling tailored views for agents, supervisors, and administrators.
Deep CRM integration for real-time screen pop, customer context, and automatic interaction logging across major CRM platforms.
Real-time supervisor dashboards for live monitoring, quality evaluation, and coaching to maintain performance and compliance.
High-performance, cloud-native architecture designed for speed, scalability, and easy deployment across multi-site and remote contact centers.
Highlights
- Unified omnichannel desktop for voice, chat, email, SMS, and messaging.
- Seamless CRM integration with real-time customer insights and activity sync.
- Customizable, scalable, and role-based workspace for agents and supervisors.
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Consilium Unified Agent Desktop™ - Base Pricing | Pricing shown is base pricing and may vary based on your deployment, including the number of agents, contact center size, supported channels (voice, email, chat), CRM integrations, and other custom requirements. For an accurate quote tailored to your environment, please contact our sales team at sales-support@consiliuminc.com. | $15,000.00 |
Vendor refund policy
Refund eligibility and terms are subject to review, based on the reasons and subscription duration. For questions, please contact us at finance@consiliuminc.com .
Consilium reserves the right to review and approve or reject customer purchases, even after the transaction is completed on AWS Marketplace, based on internal policies, product feasibility, and other relevant factors.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
When you choose Consilium Unified Agent Desktop (UAD)™, you're getting more than an advanced omnichannel agent workspace - you're gaining a dedicated partner committed to your long-term success. Our comprehensive support ecosystem ensures smooth deployment, optimized performance, and continuous guidance throughout your journey.
24/7 Email Support Our expert support team is available around the clock via email. Whether you need troubleshooting assistance, guidance on configuration, or help with integration, you can reach us at support@consiliuminc.com . We aim to provide quick and effective resolutions to keep your operations running seamlessly.
Priority Phone Support For critical issues or urgent assistance, you can contact our priority support line for direct access to experienced specialists who understand your environment and business needs.
Comprehensive Support Portal Explore our support portal at <www.consiliumsoftware.com > to access in-depth product documentation, FAQs, how-to videos, and user guides. The portal also enables you to submit and track support tickets in real time, giving you full visibility into the resolution process.
Onboarding and Training New customers benefit from tailored onboarding and training sessions designed to align with your contact center's workflows. Our team assists with setup, configuration, and integration to help you maximize UAD's capabilities from omnichannel interaction handling to CRM synchronization right from day one.
At Consilium, we don't just support your technology - we support your success. Our dedicated team is here to empower your agents, supervisors, and administrators every step of the way.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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