Overview

Commerce.AI helps activate unstructured customer experience data. Our technology extracts attributes, intents, marketing opportunities and other insights from voice, text & video data. Our unique strength is that we have hundreds of pre-built integrations and machine learning models to pull such data from public and internal sources such as ecommerce product reviews, call center, chat, videos etc. All extracted insights can be visualized using their dashboard or pushed to other BI tools to enhance customer experience, as consumer wishlist, use cases, purchase reasons. It can be further trained to extract advanced intelligence for marketing, merchandising & product development.

Highlights

We turn unstructured data into smart actions using AI technology built specifically for commerce, we call it Deep Product Learning ®
Uncover facets, use cases, and topics to determine changing customer behavior, trending products, emerging brands, and new product opportunities.
Give sales and customer support teams the tools to deliver brand experiences. Be the company that everyone is talking about while increasing product awareness, conversions and profitability.

Details

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Features and programs

Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Pricing

Commerce.AI Platform

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

12-month contract (4)

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Dimension	Description	Cost/12 months
SMB License	5 Projects	$30,000.00
Mid-Market License	15 Project	$60,000.00
Enterprise License	50 Project	$120,000.00
Unlimited License	Unlimited Projects	$300,000.00

Vendor refund policy

No refund

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Usage information

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Delivery details

Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

Vendor resources

Website

Core Platform

Customer Experience Solution

Support

Vendor support

human@commerce.ai

AWS infrastructure support

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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Ratings and reviews

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Manufacturing

Commerce AI - Seamless Automation with AI

Reviewed on Aug 31, 2023

Review provided by G2

What do you like best about the product?

Commerce AI has been helpful to our clients in multiple ways, it has been helpful in automation of workflows or managing customer data and even doing quick analysis on that. Hence, so far everything is good.

What do you dislike about the product?

Commerce AI still need some sort of a direction in terms of which area of data management they want to move forward to. If I'd suggest, there is scope of improvement in terms of additional backend connectors to make this a universal workflow software etc. But depending on cost, it provides ample amout of features, so that is definitely a plus.

What problems is the product solving and how is that benefiting you?

We've using Commerce AI in creating simple automation by making workflows of mundane tasks and also collecting customer feedback on that. As a beginner tool, it caters what we were looking for.