AI-driven Autonomous Finance Solutions for the Office of the CFO.

What do you like best about the product?

I love how HighRadius Accounts Receivables saves countless hours of manual work and improves accuracy. I enjoy that it's able to work with multiple company codes across various customers, which helps automation in our company. The integration with our ERP system, SAP, works well, and the initial setup of HighRadius Accounts Receivables was seamless.

What do you dislike about the product?

The ability to export a complete list of active users not excluding the user running the report (i.e. including the user running the active user report). Additionally, the capability to create complex coding mappings that may be unique for customers

What problems is the product solving and how is that benefiting you?

I use HighRadius Accounts Receivables for Cash Application, saving countless hours of manual work and improving accuracy. It supports multiple company codes across various customers, enhancing automation.

What do you like best about the product?

AI-powered matching can automate 90%+ of payment reconciliation in some cases.
Reduces manual labor and accelerates cash flow

What do you dislike about the product?

Support responsiveness can be inconsistent

What problems is the product solving and how is that benefiting you?

Improves key AR metrics like DSO and payment matching rates

What do you like best about the product?

I like the identification of deduction types at the time of cash application and the ability to report out on the deduction side using a variety of different filters as criteria.

What do you dislike about the product?

Tracking of paybacks of invalid deductions still seems very cumbersome and manual, and is a key tracking metric for us. Conversion to Netsuite with HighRadius Accounts Receivables was a bit more of a struggle. Also, there is a lot of if/then type of logic that can change, so interested from an AI perspective, how High Radius can eliminate some of this.

What problems is the product solving and how is that benefiting you?

HighRadius Accounts Receivables automates cash application, reason coding, and deduction tracking, while providing detailed root cause reporting.

What do you like best about the product?

I like HighRadius Accounts Receivables for its user-friendly design and how well it integrates with customers' portfolios, providing shared visibility of the portfolio at all levels. I also appreciate the right level of details it offers to perform activities effectively, making portfolio review easier and improving navigation and traceability.

What do you dislike about the product?

I don't like how the SLAs and time tracking are handled for deduction items. When a deduction is assigned to the operations management or customer service team, the original date of assignment resets every time someone opens it. This doesn't show the right number of days since the deduction was moved, which makes tracking less accurate.

What problems is the product solving and how is that benefiting you?

HighRadius Accounts Receivables provides a single source of truth, improving visibility and speeding up processes. The user-friendly design and shared portfolio visibility across all levels make it easier to perform activities effectively and improve navigation and traceability.

What do you like best about the product?

The product is intuitive and easy to learn, requiring no specialized expertise to navigate through its
modules efficiently. My favorite feature is that our customers can access their invoices and process payment without having to contact us. I also like the way this system is able to automate and track correspondences on each customer and that information is visible to everyone on the team which helps us keep from duplicating collection efforts. The customer support team is also extremely prompt and responsive when we encounter the occasional issue. Implementation of the product was the fastest we have ever implemented anything in my 26 years with our company, and this product integrated easily with our financial system. My team uses this program all day everyday and it has streamlined our Accounts Receivables process and has eliminated system silos and manual tasks.

What do you dislike about the product?

While the product offers strong functionality overall, there are a few areas where improvements would enhance usability and efficiency: Integration Timing - System integrations currently operate through batch processing rather than real-time updates, which can delay data synchronization across platforms. Email Management - The email inbox requires manual monitoring to associate responses with the correct customer accounts, adding extra administration effort. Documentation Limitations - Users are unable to attach supporting documents within the cash application module to record non-AR invoice deposits, limiting documentation accuracy.

What problems is the product solving and how is that benefiting you?

Our biggest issue was that we could not confirm that our customers were receiving the initial invoice. We now reach 99% of our customers through email communications, and follow-up actions related to collections have dropped from 98% to 1%. Requests for invoice copies have nearly been eliminated. Before implementing this product, our team faced significant inefficiencies in customer communication and payment processes. We were manually contacting customers, relying primarily on mailed correspondence - printing over 3,000 past-due notices each month without attaching invoices. This approach led to approximately 2,000 email responses monthly requesting invoice copies. Compounding the issue, many customers were not receiving the original invoices from the billing department, and we had no visibility into this problem. Furthermore, customers consistently requested an online payment option and the ability to set up automatic payments to simplify their payables processes. This product has solved all of those issues almost overnight.