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Collections/Cash/EIPP Review
What do you like best about the product?
Velocity in correspondence with customers and accuracy in posting of payments etc.
What do you dislike about the product?
At times the functionality will disappear when new releases come out.
What problems is the product solving and how is that benefiting you?
ARAging/DSO, Cash posting automation.
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Technology Partner
What do you like best about the product?
Improved our straight through processing from 3% to 85%. We have complete visibility over our receivables and customer payments.
What do you dislike about the product?
Challenging to keep up with all the innovations and product releases and whether we are taking advantage of them.
What problems is the product solving and how is that benefiting you?
Sometimes latency and interpretation of the issues with HighFive.
R2R the best out there
What do you like best about the product?
The best part is how fast we are able to collect funds and easier for the customer to pay!
What do you dislike about the product?
There is nothing to dislike about the product. It works perfect and saves a lot of time
What problems is the product solving and how is that benefiting you?
The problems we had was collecting cash and as well customers making payments
HRC CashApp Rocks!
What do you like best about the product?
Automation with HRC makes applying payments a breeze!
What do you dislike about the product?
Learning curve in beginning and getting setup with all rules working together.
What problems is the product solving and how is that benefiting you?
Quicker cash application
Outstanding!
What do you like best about the product?
It is the best tool out there for enterprise level collection. It provides high level analytics and effective focused worklist.
What do you dislike about the product?
The only thing i dislike about HighRadius was waiting this long to switch providers
What problems is the product solving and how is that benefiting you?
Centralize all my collections and credits need into a comprehesive tool that allows prevelidge foces.
Ct review
What do you like best about the product?
The collections module automation
And the ease in sending pst due notices
And the ease in sending pst due notices
What do you dislike about the product?
All the clicking and I clicking
Of boxes
Of boxes
What problems is the product solving and how is that benefiting you?
Reduction in time to send out emails
Quickly access over due accounts
Quickly access over due accounts
High radius
What do you like best about the product?
Being able to streamline the receivables process within a few platforms. The ease of use of the tool.
What do you dislike about the product?
So far, there are no complaints regarding the use of the tool.
What problems is the product solving and how is that benefiting you?
The collection process. Being able to identify accounts, post notes, streamline processes.
Educational and helpful collecting
What do you like best about the product?
Have access to Analytics and Worklist is helpful
What do you dislike about the product?
Our original set up of strategies was way too complex. We are looking to adjust them to something more simple
What problems is the product solving and how is that benefiting you?
Strategies, email inbox, cleanup of AR, auto statements
Making life easier & reducing headcount with customizable automation
What do you like best about the product?
We are a holding company with several companies with high volume receivables. High Radius Cash Recon module has allowed us to reduce headcount by applying our cash to AR automatically and just managing exceptions. We added the EIPP and Collections module in the last couple years and that has only made us more efficient and helped with cash collection.
What do you dislike about the product?
The least helpful part is just when we have several exceptions to work through, but the High Radius team has supported us through that.
What problems is the product solving and how is that benefiting you?
Manually receipting cash in our ERP and reaching out to all customers for past due balances. With this running in the background, it's allowed us to spend time on other things and reduced headcount. Very valuable.
HRC: CAA, CLS & EIPP create immediate opportunities to streamline processes & improve efficiencies
What do you like best about the product?
Our experience with HighRadius has been nothing short of transformative for our cash application process across multiple businesses. The tool's AI-driven capabilities have streamlined our payment posting, reducing manual intervention and identifing errors. This has allowed us to accelerate cash flow and allocate resources to more strategic tasks.
HighRadius provides us data that we can use to identify additional areas for improvement, offering insights that benefit both our business and our customers.
In summary, HighRadius has significantly enhanced our cash posting and collections processes, delivering benefits such as increased productivity, reduced operational costs, and improved customer satisfaction. The customer portal is a feature that many of our customers were asking for and they have adapted to it quickly.
HighRadius provides us data that we can use to identify additional areas for improvement, offering insights that benefit both our business and our customers.
In summary, HighRadius has significantly enhanced our cash posting and collections processes, delivering benefits such as increased productivity, reduced operational costs, and improved customer satisfaction. The customer portal is a feature that many of our customers were asking for and they have adapted to it quickly.
What do you dislike about the product?
I have a high regard for this tool and am confident that the companies utilizing it will continue to experience improvements. We deployed three modules—CAA, CLS, and EIPP—simultaneously across three businesses, which potentially led to configuration gaps impacting downstream processes. It would be great if the OCR capabilities could be enhanced to "learn" basedon the corrections the team makes (in picking up invoice number on payments), as to avoide the same OCR issues with the next payment.
What problems is the product solving and how is that benefiting you?
Cash posting went up immediately, with ~45% posting as a success. This has enabled the teams to focus on the exceptions and address those early on. For CLS, it is centralizing the process across the businesses and providing valuable insights to the leadership team. EIPP has had higher customer execeptance than initially intented, and we haven't done a full campaign as of yet.
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