What do you like best about the product?

I like the ability to delete messages that had been delivered to mailboxes other than the person who reported the phishing attempt.

What do you dislike about the product?

I'd like more automation abilities, meaning, I'd like it to use more machine learning to prevent the messages from making it into the mailboxes in the first place...

What problems is the product solving and how is that benefiting you?

Increasing amounts of targeted spear phishing attempts.It provides us an avenue for removing messages that made it through our spam filter, as well as preventing future messages from a particular sender.

What do you like best about the product?

- It appears to prevent a good deal of unwanted email from reaching our end users.
- It removes the emails from user inboxes after identifying them as fraudulent.

What do you dislike about the product?

- It is named "Impersonation Protection," but as far as I understand it, it also blocks general phishing attempts and scams as well. The name of the service leads one to the inference that it is more limited in scope than it actually is.
- Also, with "Impersonation Protection" in mind, I want to note that it has in times past allowed fraudulent emails through which displayed our president's name, but was from a gmail address or other email domain that was not our own. I would have expected it to do better than that given that it should be able to see the names of people in our company and compare those to emails that pretend to be from people of the same name. I will say that this specific issue has not presented itself particularly recently, so it may have improved over time.
- It does miss some emails that I really feel it ought to be capable of remediating. Things like some fake docusign emails or emails with "attachments" that are really just a picture of an attached file in the email. I think some of these are just using images to get around spam filtering which is an old and well-known technique in my mind.
- I also tend to feel like some of the emails that it blocks should be getting filtered out by the "regular" Barracuda filtering and shouldn't need to be remediated by the Impersonation Protection service specifically. I can't be objective about it however. I just think some of the scam emails for example, should be detectable by the regualr spam filtering.
- The process for reporting missed emails is fine, but I feel like those should be going to an email address that reflects the current product name, rather than the old "Sentinel" name.
- I feel like there ought to be logs available which would show every email that Impersonation Protection has reviewed. I can only see which ones have been remediated.
- It seems like many of the emails that get categorized as "impersonation" are really just spam, scam, or general phishing; not impersonation specifically.

What problems is the product solving and how is that benefiting you?

It remediates emails that the regular Barracuda spam filtering service missed, including phishing emails and scams.

What do you like best about the product?

As a school district we were receiving many impersonation emails a month. users could not tell the difference sometimes. After we signed up for barracuda Impersonation Protection it pretty much stopped. Once and a while an email gets through but it's not a very good impersonation and users can tell the difference.

What do you dislike about the product?

There is not anything dislike about it. I really like barracuda products.

What problems is the product solving and how is that benefiting you?

Stopping the phishing emails in which users were providing information like phone numbers, user names and passwords.

What do you like best about the product?

Barracuda Networks has been an incredibly helpful company for our business. We love their products—they are reliable, innovative, and easy to use. Their customer service is simply the best, always responsive and ready to assist with any issue. Highly recommend!

What do you dislike about the product?

nothing we like all them products.......

What problems is the product solving and how is that benefiting you?

cyber security

What do you like best about the product?

It definitely works. It's dead simple to set up and another layer of protection that reduces the number of scams reaching inboxes.

What do you dislike about the product?

There are a lot of false positives. I'm not entirely convinced of its usefulness

What problems is the product solving and how is that benefiting you?

We've been using Impersonation Protection for about a month now. About 30% of the time we get false positives, typically when a user is forwarding something from their personal email to their work account which is somewhat annoying. That said, the service has prevented a good amount of fairly obvious scams that should be targeting HR (though typically aren't) trying to get the targeted user to change the direct deposit information of the person being impersonated.