Sold by: Talkdesk
Deployed on AWS
Talkdesk is a global cloud contact center leader for customer-obsessed companies. Our automation-first solutions optimize the most critical customer service processes to deliver a better way to achieve great customer experiences.
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Overview
At Talkdesk, we help enterprises improve customer service, increase efficiency, and grow revenue with an AI-powered cloud contact center platform that provides applications for omnichannel engagement, customer experience analytics, self-service, workforce engagement, and employee collaboration. All these applications are native on our open platform with a shared set of services including a common data model, reporting, dashboards, workflows, AI & automations for faster time-to-value and reduced TCO. An intuitive Single Pane of Glass, provides streamlined workflows and rich customer context that empowers agents to work more efficiently and effectively.
CX Cloud includes:
- Voice Engagement
- Studio & Routing
- Live & Explore Standard Reporting
- AI-Powered Virtual Agents, Agent Assist, and AI Trainer
- Generative AI Solutions
- Guardian Standard
- Connections Standard
- Studio Functions
- Guardian Standard
- API Access
- Knowledge Management
- Over 70 out-of-the-box Integrations
Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences across any industry, through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Talkdesk delivers solutions dedicated to specific verticals for Financial Services, Healthcare, and Retail. With the Talkdesk and AWS CCI collaboration, easily implement intelligent solutions that enhance self-service, agent assistance, and call analytics in your contact center.
Talkdesk offers custom products, packages, EULAs, and private offers contact AWSmarketplace@talkdesk.com for more information
Highlights
- Industry Innovator: We developed purpose-built industry solutions to provide industry-specific workflows, core system integrations, and intelligence built to understand industry language.
- End-to-End solution: Access and view your customer engagement, workforce engagement, employee collaboration, AI & knowledge, and analytics and insights on a single unified platform.
- Global Leader: We have launched over 70 innovations in 7 years, serve our customers in over 100 countries across 20 different industries, and rank #8 on the 2023 Forbes Cloud 100.
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
CX Cloud Essentials | 50 Users | $135,000.00 |
Dimension | Cost/unit |
|---|---|
Additional CX Cloud Essentials User | $75.00 |
Usage as incurred & defined in EULA/MSA section 6.3 (per minute) | $0.01 |
Vendor refund policy
Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Cloud Contact Center Platform
AI-powered cloud platform with native applications for omnichannel engagement, customer experience analytics, and workforce management
AI-Powered Agent Assistance
Includes virtual agents, agent assist capabilities, AI trainer, and generative AI solutions for enhanced customer service interactions
Omnichannel Engagement
Supports multiple communication channels with streamlined workflows and comprehensive customer context for agents
Integration Capabilities
Provides over 70 out-of-the-box integrations with a shared data model, reporting, dashboards, and workflow automation
Vertical-Specific Solutions
Offers purpose-built industry solutions with specialized workflows and core system integrations for Financial Services, Healthcare, and Retail sectors
Microservices Architecture
Cloud-native platform built with microservices-based architecture enabling modular and scalable design
Omnichannel Communication
Supports unified customer interactions across multiple channels including voice, chat, email, and social platforms
AI-Powered Analytics
Integrated artificial intelligence capabilities for customer journey analytics and sentiment analysis
API-First Development
Open API development approach allowing flexible integration and customization of communication systems
Experience Orchestration
Advanced platform for connecting contextual interactions and delivering proactive, predictive customer engagement across marketing, sales, and service touchpoints
Multi-Channel Support
Provides support across web, social, mobile, messaging, live chat, email, and voice communication channels
AI-Powered Customer Service
Includes AI-powered bots and intelligent routing capabilities for automated customer interactions
Agent Workspace Integration
Centralized workspace with comprehensive customer context and over 1,200 pre-built integrations
Knowledge Management
Comprehensive knowledge base system for managing and organizing customer support information
Real-Time Analytics
Built-in real-time reporting and analytics tools for tracking and optimizing customer service performance
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
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Customer reviews
Fabio B.
Exceptional AI-Powered Contact Center for Seamless Customer Support
Reviewed on Dec 17, 2025
Review provided by G2
What do you like best about the product?
We use Talkdesk for bettering our customer service and support and it has been working well. It is a great auto dialer and works amazing well as a contact center and we always leverage on AI to ensures fast and reliable customer support.
It comes with amazing AI Voice Assistants that helps in handling repetitive customer care tasks such as queries and it auto directs customers to the right agents depending on the issues.
With the tool, we also improve agent performance thanks to features such as knowledge base and ease of recording and analyzing calls provides agents with right suggestions to help customers.
It comes with amazing AI Voice Assistants that helps in handling repetitive customer care tasks such as queries and it auto directs customers to the right agents depending on the issues.
With the tool, we also improve agent performance thanks to features such as knowledge base and ease of recording and analyzing calls provides agents with right suggestions to help customers.
What do you dislike about the product?
Using is Talkdesk is straightforward and it has all the features we need in place. No malfunctioning to report.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to better and improve customer support and it has awesomely delivered. It offers amazing AI features and coupled with the customer service automation, we have greatly improved our customer support and this leads to customer satisfaction.
Mthokozisi M.
Effortless Call Management with Powerful AI Features
Reviewed on Dec 17, 2025
Review provided by G2
What do you like best about the product?
I love the new AI features that have been put through on Talkdesk. It's very user-friendly, and there's hardly any issues, glitches, or bugs. The platform is easy to use, which makes it simple to get through a lot more quality scores.
What do you dislike about the product?
I think we could improve maybe the visibility in terms of the reporting side of things. Maybe include a few graphs when it comes to reporting.
What problems is the product solving and how is that benefiting you?
Talkdesk helps collect data from customer calls, includes call recordings, quality scores, and call reporting. It streamlines the process for doing quality checks and creating forms.
Mark A.
Nimble, Configurable, and Easy to Deploy
Reviewed on Dec 16, 2025
Review provided by G2
What do you like best about the product?
A very nimble configurable product that is easy to deploy
What do you dislike about the product?
Took a little longer than expected to launch
What problems is the product solving and how is that benefiting you?
Contact center as a platform that sits in the cloud
Information Technology and Services
Helps our support team handle calls more smoothly without complex setup
Reviewed on Dec 15, 2025
Review provided by G2
What do you like best about the product?
I like how Talkdesk brings calls, queues, and agent activity into one clear dashboard. Setting up call routing and business hours was easier than I expected, and the interface feels modern compared to older call center tools. The real-time dashboards help supervisors see what's happening during busy hours, and agents can quickly check call history and notes while talking to customers. Call quality has been consistent, even with remote team members.
What do you dislike about the product?
Some advanced configuration take time to understand, especially when setting up complex call flows. Reports are useful, but customizing them can feel a bit rigid. There are also many features, so new users may need short training to get comfortable.
What problems is the product solving and how is that benefiting you?
Talkdesk replaced our older phone system that lacked visibility and flexibility. Now we can manage inbound and outbound calls in one place, track agent performance, and adjust queues based on demand. It has reduced missed calls and improved response times. Overall, it helps our support team stay organized and deliver more consistent customer service.
Justin P.
Talkdesk, an effective and advanced digital service to improve your customers' business experience.
Reviewed on Dec 15, 2025
Review provided by G2
What do you like best about the product?
Talkdesk is an amazing digital service that facilitates the automation of processes and operations related to the commercial experience of all your customers, improving the reputation of the services and products offered by your business.
I can also say that Talkdesk allows you to solve your customers' problems in an effective automated way, responding to their requests and technical requirements.
I can also say that Talkdesk allows you to solve your customers' problems in an effective automated way, responding to their requests and technical requirements.
What do you dislike about the product?
I have not had any problems with Talkdesk's digital features and tools, I think it is a top quality business service.
What problems is the product solving and how is that benefiting you?
Talkdesk has allowed me to solve the problems and requirements of all my business's customers, facilitating their service and improving their commercial experience with its advanced and innovative digital features.