Sold by: ZOHO Corporation
Deployed on AWS
ADSelfService Plus is an identity security solution that provides adaptive MFA, SSO, and self-service password management capabilities. It ensures that your users enjoy secure and seamless access to enterprise resources.
4.5
Overview
ADSelfService Plus is an identity security solution that establishes a Zero Trust business environment with its adaptive MFA, SSO, password management and security, password policy enhancement, remote work enablement, and enterprise self-service capabilities. It keeps identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets, and empowers remote workforces. In short, ADSelfService Plus provides your employees with secure and simple access to the business resources they need.
ADSelfService Plus enhances security with adaptive MFA, offering 20 different authenticators to protect identities and endpoints. Its SSO feature allows users to access all enterprise applications through a unified, secure authentication process. The platform streamlines password management by enabling self-service password resets and account unlocks, enforcing strong password policies, and sending password expiration notifications. Users can also update profiles and manage group subscriptions, with approval workflows ensuring accountability. Remote work is supported with features like cached credential updates, secure logins, and mobile password management. Integrations with SIEM, ITSM, and IAM tools help create a secure and efficient IT environment. Additionally, ADSelfService Plus simplifies auditing through predefined reports that provide insights into authentication failures, logon attempts, and blocked users.
Highlights
- Keep identity-based threats out with adaptive MFA for endpoints
- Eliminate password fatigue by providing users with secure and seamless access to enterprise applications using SSO and password sync
- Minimize help desk workload using password self-service and fortify weak passwords with strong password policies
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Win2022 2022.01.01
Deployed on AWS
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Pricing
Pricing and entitlements for this product are managed through an external billing relationship between you and the vendor. You activate the product by supplying a license purchased outside of AWS Marketplace, while AWS provides the infrastructure required to launch the product. AWS Subscriptions have no end date and may be canceled any time. However, the cancellation won't affect the status of the external license.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Vendor refund policy
contact support@adselfserviceplus.com
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Additional details
Usage instructions
ADSelfService Plus service is installed in this instance. Once the instance is up and running, take remote connection to your instance. You can now access the ADSelfService Plus application by accessing the URL : http://<public-dns>:8888/ from Internet Explorer or other supported browsers such as Google Chrome and Mozilla Firefox. The default user name to login is "admin" and password is <your_instance_id>. During startup, ADSelfService Plus adds all the domains that it could discover in your network. If you wish to add more domains or modify the added domains, you can do it using the Domain Settings link on the top right corner of the ADSelfService Plus web console. For more information visit: https://www.manageengine.com/products/self-service-password/ self-service-password-help-docs.html?awsMP
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Du D.
Powerful Active Directory SSPR and Endpoint MFA with a Modernization Problem
Reviewed on Aug 31, 2026
Review provided by G2
What do you like best about the product?
ManageEngine ADSelfService Plus stands out primarily because it solves one of IT’s biggest operational headaches: reducing help desk password-reset volume while tightening identity security. When evaluating the financial value of ManageEngine ADSelfService Plus against its cost, most IT teams and organizations consider it a high-ROI investment, primarily because the cost per user is relatively low compared to the immediate reduction in help desk overhead
What do you dislike about the product?
While ManageEngine ADSelfService Plus is a popular tool for reducing help desk tickets, administrators and security teams frequently cite several drawbacks and friction points: Dated UI/UX and Clunky Administration,On-Premises Infrastructure Maintenance Overhead andSecurity Patch Management & Vulnerability Exposure
What problems is the product solving and how is that benefiting you?
ManageEngine ADSelfService Plus is designed to solve systemic identity, security, and operational challenges in Active Directory environments.
Higher Education
ADSelfService Plus
Reviewed on Aug 28, 2026
Review provided by G2
What do you like best about the product?
I like that ADSelfService Plus reduces help desk workload by letting users securely reset passwords and unlock accounts themselves.
What do you dislike about the product?
The interface and configuration options can feel somewhat dated and unintuitive at times.
What problems is the product solving and how is that benefiting you?
It reduces password-reset and account-lockout tickets, saving IT staff time while helping users regain access faster.
Ramalingeswara Rao V.
ManageEngine ADSelfService Plus: Easy Deployment and Powerful Self-Service Security
Reviewed on Aug 28, 2026
Review provided by G2
What do you like best about the product?
What I like best about ManageEngine ADSelfService Plus is its ability to significantly reduce help desk workload by enabling users to securely reset their own passwords and unlock their accounts without IT intervention. The solution is easy to deploy and provides a centralized platform for self-service password management, multi-factor authentication (MFA), and single sign-on (SSO). The value is good compared to what we are paying. ManageEngine ADSelfService Plus provides useful password self-service, account unlock, MFA, and password management capabilities that help reduce the IT help desk workload and improve user productivity.
What do you dislike about the product?
While ManageEngine ADSelfService Plus provides strong self-service and security features, some areas could be improved. The user interface can feel dated in certain sections, and navigating through advanced configuration options may require additional learning for new administrators. Initial setup and integration with multiple applications, MFA providers, or complex Active Directory environments can take time and careful planning.
What problems is the product solving and how is that benefiting you?
ManageEngine ADSelfService Plus helps address common identity and access management challenges by enabling users to reset their passwords and unlock their accounts without contacting the IT help desk. This reduces the number of password-related support tickets, allowing the IT team to focus on higher-priority tasks and projects.
Pavel K.
Reliable Self-Service Password Resets with Solid AD & Microsoft 365 Integration
Reviewed on Aug 27, 2026
Review provided by G2
What do you like best about the product?
What I like most is the self-service password reset and account unlock. It takes a lot of basic tickets away from the helpdesk and users can fix the issue themselves pretty quickly. The AD and Microsoft 365 integration has also been solid for us. Setup was not perfect, but once configured it has been pretty reliable and doesn't require much day-to-day attention. UI is simple, AD/Microsoft 365 integrations work well, and performance has been reliable. It saves our helpdesk time and users can reset passwords or unlock accounts quickly.
What do you dislike about the product?
The UI feels a little dated and some settings are buried in too many menus. Initial setup and integrations can also take some trial and error, and support response times could be faster.
What problems is the product solving and how is that benefiting you?
It reduces a lot of password reset and account lockout tickets for our helpdesk. Users can resolve common issues themselves, which saves IT time and improves ROI by lowering support workload. The AD and Microsoft 365 integrations work well, and the newer AI capabilities are helpful for automating repetitive admin tasks and making support a little more efficient.
Hospitality
Great Self-Service Unlocks and Resets, but Support Articles Are Hard to Find
Reviewed on Aug 27, 2026
Review provided by G2
What do you like best about the product?
The biggest benefit for us has been the self-service account unlock and password reset functionality. Giving users the ability to handle these issues themselves has helped reduce the number of password reset and account lockout tickets coming into IT, which has made a noticeable difference for our team.
What do you dislike about the product?
The support articles can be somewhat difficult to find.
What problems is the product solving and how is that benefiting you?
The biggest problem that it solves is frequent password resets, since the end users can do it themselves, it has significantly reduced the number of password reset tickets.