Sold by: Concentrix
iX Hello is an award-winning platform for building and deploying cutting-edge AI at enterprise scale and security. Launch AI agents that delight your customers and AI assistants that super-charge your employees. Our no-code platform enables successful brands to transform customer experience faster and more effectively than previously possible. If you can imagine it, you can build it in iX Hello.
Overview
iX Hello Features
Need a conversational AI agent that can talk with your customers on the phone or on the web, speaks dozens of languages, and is regulatory compliant?
What about an assistant that helps your teams compose emails that are always on brand?
Or maybe you have another business need that can be solved with AI?
This is what iX Hello does. It is an enterprise-grade agent-building platform. Some of the most successful brands in the world work faster and connect with their customers more effectively: thanks to AI assistants and agents created in iX Hello.
Capabilities at a Glance
- Deployable on the web, mobile app, phone, SMS, or WhatsApp
- Interact with customers via text or voice
- Buildable from templates or from scratch with no coding required
- Trainable to your custom requirements, brand voice, rules, etc.
- LLM-agnostic. Choose the model that works best for you
- Integrates with your CCaaS provider
- Integrates with multiple data sources and CRMs
Enterprise Security and Privacy
- Single-Sign On
- Role-based access
- Your data does not train LLMs
- PII Redaction
- Data Encryption
- Domain Access Control
- Compliance - GDPR
- Compliance - HIPAA
- Compliance - ISO 27001
- Compliance - ISO 42001
- Compliance - PCI
Highlights
- Enterprise Integration: Connects with major enterprise systems such as Amazon Connect to leverage organizational data and optimize operations.
- Pre-Trained and Customizable Assistants: Offers a catalog of pre-trained Assistants for various use cases and the ability for Concentrix professionals to help design bespoke solutions with the iX Hello Design Studio.
- Multi-Channel Accessibility: Accessible through webchat, SMS, and voice, ensuring flexibility and reach for diverse user interactions.
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Seats | Number of available seats | $150,000.00 |
Vendor refund policy
No Refunds
Legal
Vendor terms and conditions
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Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Robert Johnson | Senior Director, AWS Strategic Alliance robert.johnson2@concentrix.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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