Sold by: Polimorphic
Polimorphic's Voice AI offers human-like interactions that enhance customer service by guiding constituents through applications and processes with ease. It is designed to provide personalized service and efficient information delivery, significantly reducing time spent on phone calls for staff. The system can be deployed in just 30 minutes, ensuring secure and controlled information management for long-term benefits.
Overview
Polimorphic's AI Voice product is designed to revolutionize constituent interactions by providing 24/7 instant access to information and services. This advanced system utilizes natural language processing to deliver human-like interactions, transcending traditional call routing and Q/A systems. It ensures that residents can receive assistance at any time, enhancing accessibility and efficiency in public sector operations. The AI Voice product is equipped with multilingual capabilities, allowing residents to communicate in their preferred language, thereby broadening the reach and inclusivity of municipal services.
One of the standout features of Polimorphic's AI Voice product is its ability to deploy in minutes, offering long-term benefits with minimal initial setup time. This ease of deployment means that municipalities can quickly integrate the system into their existing infrastructure, leading to significant time savings for staff and more efficient processing of requests. The product also provides secure, controlled information, ensuring that all interactions are handled with the utmost confidentiality and integrity.
By implementing Polimorphic's AI Voice product, government entities can expect to see improvements in customer service for their constituents. The system not only guides users through applications and processes but also offers personalized service, enhancing the overall experience for both residents and staff. This innovative solution is a testament to Polimorphic's commitment to elevating efficiency, automation, and resident service in the public sector.
Highlights
- Better Customer Service: The Voice AI provides personalized service and guides constituents through applications and processes, enhancing the overall customer experience.
- Major Time Savings: By handling routine inquiries and support tickets, the Voice AI allows staff to focus on more complex issues, significantly reducing time spent on the phone.
- Efficient Processing: With seamless CRM integration, the Voice AI taps into customer data to deliver efficient and human-like interactions, improving the processing of requests.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Calls | Number of phone calls | $2.00 |
Dimensions summary
This listing uses a single pricing dimension based on the number of phone calls the Voice AI handles. You pay by call volume under a contract. Your cost scales with how many calls the agent answers, routes, or resolves. There are no separate tiers or instance sizes to choose from here. The more calls the system processes, the more requests count toward your total. This lets you align spending to actual demand, including after-hours coverage and seasonal surges.
Top-of-mind questions for buyers
A call is one inbound phone contact the Voice AI handles. This includes calls it answers with information, routes to staff, or captures as a voicemail. Each phone call the agent processes counts as one request toward your total, whether resolved fully or transferred to a person.
Your count reflects only the calls the agent actually handles. If you start with after-hours or weekend coverage, only those calls count toward your total. Expanding to 24/7 or adding surge support raises the calls processed, so your usage rises with the added coverage.
The dimension counts phone calls the agent handles, without separating outcomes. A call the agent answers, routes to staff, or turns into a voicemail each counts as one request. There is no separate charge for the action taken during the call.
www.polimorphic.com
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Vendor refund policy
Polimorphic does not offer refunds but allows contracts to be cancelled at the end of the term.
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Delivery details
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Support
Vendor support
Email: support@polimorphic.com
Polimorphic provides a dedicated client success manager (CSM) who handles implementation and ongoing support.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Polimorphic's CRM and workflow product offers a comprehensive solution for managing citizen interactions and streamlining internal processes. With features like detailed interaction logging, communication tracking, and report generation, it enhances customer service and operational efficiency. The system also supports multilingual integration and AI-driven workflows, ensuring accessibility and improved processing of requests.
The AI Search and Chatbot by Polimorphic is an innovative solution designed to enhance customer service for municipal constituents. It efficiently directs residents to the right information every time, significantly reducing the number of calls staff receive. This AI-powered tool integrates seamlessly with online forms and CRM systems, empowering municipal staff to provide exceptional service 24/7.
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