Sold by: Polimorphic
Polimorphic's CRM and workflow product offers a comprehensive solution for managing citizen interactions and streamlining internal processes. With features like detailed interaction logging, communication tracking, and report generation, it enhances customer service and operational efficiency. The system also supports multilingual integration and AI-driven workflows, ensuring accessibility and improved processing of requests.
Overview
The Polimorphic CRM and Workflow Product is designed to revolutionize how municipalities manage citizen interactions and streamline their internal processes. This robust system offers comprehensive features that enable detailed logging of every interaction, from public records requests to property inquiries. By centralizing data, it eliminates the reliance on decentralized notes and individual memory, thereby reducing inefficiencies and miscommunications. The CRM allows staff to track communications, categorize interactions, and generate detailed reports, ensuring that all constituent interactions are managed efficiently and effectively.
One of the standout features of the Polimorphic CRM is its ability to enhance customer service for constituents. By providing a centralized platform for managing interactions, staff can respond to inquiries more quickly and accurately, leading to improved satisfaction among citizens. Additionally, the system offers major time savings on the phone for staff, as it simplifies the process of accessing and updating records. This efficiency not only benefits the staff but also ensures that constituents receive timely and accurate information.
Moreover, the Polimorphic CRM is designed to be implemented swiftly, with the capability to be live on your site in less than an hour. This ease of deployment means that municipalities can start benefiting from the system's capabilities almost immediately. Overall, the Polimorphic CRM and Workflow Product is an invaluable tool for any government entity looking to improve their service delivery, enhance communication, and streamline their operations.
Highlights
- Enhanced Citizen Interaction Management: Polimorphic's CRM capabilities allow for detailed logging and tracking of every citizen interaction, from public records requests to property inquiries. This ensures efficient communication and follow-up, reducing the risk of miscommunications and inefficiencies.
- Significant Time Savings: The system has been shown to reduce staff time spent on paper-based processes and managing applications by 70%, allowing staff to focus on more critical tasks.
- Increased Transparency and Accountability: Polimorphic provides 100% transparency, enhancing visibility and accountability both internally and for the public, which fosters trust and improves service delivery.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Seats | Number of seats (staff users) | $2,000.00 |
Dimensions summary
This listing charges by seats, meaning the number of staff users you enable. Pricing scales with how many staff members you add. You buy access through a contract commitment rather than usage-based or hourly billing. There is a single pricing dimension, so your cost depends on your staff count and the agreed contract term. To size your seat count and set the contract, you work directly with the vendor.
Top-of-mind questions for buyers
A seat is one staff user account, not a resident. You pay for each internal team member you enable to use the CRM and workflow tools. Residents who submit requests, check status, or interact through chat, voice, or forms do not count toward your seat total.
Your cost scales with the number of staff seats you enable. Adding staff users raises your total; the price tracks your seat count. Because billing runs on a contract, you set your seat quantity and term with the vendor rather than changes taking effect automatically.
Yes. You can start with a single department or launch across your organization without separate instances or multiplied admin overhead. Your seat count reflects total staff users across departments. This lets you expand coverage while keeping one unified system and one agreement.
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Vendor refund policy
Polimorphic does not offer refunds. Contracts can be cancelled at the end of the term.
Legal
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
Email: support@polimorphic.com
Polimorphic provides a dedicated Client Success Manager (CSM) who handles implementation and onboarding.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Polimorphic's Voice AI offers human-like interactions that enhance customer service by guiding constituents through applications and processes with ease. It is designed to provide personalized service and efficient information delivery, significantly reducing time spent on phone calls for staff. The system can be deployed in just 30 minutes, ensuring secure and controlled information management for long-term benefits.
The AI Search and Chatbot by Polimorphic is an innovative solution designed to enhance customer service for municipal constituents. It efficiently directs residents to the right information every time, significantly reducing the number of calls staff receive. This AI-powered tool integrates seamlessly with online forms and CRM systems, empowering municipal staff to provide exceptional service 24/7.
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