Sold by: SPECTRA
SPECTRA is an integrated enterprise communication platform for contact center operations and internal business communications.
Manage all customer interactions and internal messaging from a single unified interface to enhance efficiency and satisfaction.
Overview
SPECTRA is a comprehensive enterprise communication platform designed to solve modern business communication challenges. Key Features: Contact Center Customer Service Solution
- Multi-channel Support: Unified management of phone, email, chat, SNS, and more
- Intelligent Routing: AI-powered automatic distribution to maximize service efficiency
- Real-time Monitoring: Track customer satisfaction and service quality in real-time
- CRM Integration: Instant access to customer information for faster response Enterprise Internal Communication Solution
- Unified Messaging: Seamless communication across departments and teams
- Collaboration Tools: Integrated file sharing and project management
- Organization-wide Announcements: Rapid dissemination of critical information
- Enterprise Security: Industry-grade encryption and access controls Trusted by large-scale organizations in finance, telecommunications, public sector, and retail industries. Deploy quickly through AWS Marketplace and scale flexibly with your organization's growth.
Highlights
- Manage multi-channel contact center operations and enterprise messaging from a single unified platform, reducing operational complexity and enhancing customer experience.
Details
Sold by
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Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
agent licenses | Annual user license for agents and administrators who use SPECTRA contact center and enterprise internal communication platform. One license is required per user who accesses the system, including agents, supervisors, managers, admins, and readers. | $500.00 |
Vendor refund policy
Refunds are not available during the contract period. However, if the service is not used within 7 days of contract initiation, we provide refunds excluding installation costs. Please email cstalk@spectrahelp.com for refund requests.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Customer Support Contacts Support Channels:
- Email: cstalk@spectrahelp.com
- Phone: +82-070-7754-9754 support channels to help resolve your issues quickly.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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