Sold by: Tetherfi
AI-enhanced Contact Center solution, driving faster customer resolution with improved customer satisfaction with a simplified single-window console for customer with instant access to voice, chat, video, co-browsing, and screen-sharing, deployed on AWS. This enables enterprises to setup contact center in minutes by configuring self-service and agent-service across multiple channels.
Overview
Tetherfi MX Contact Center is a secure, cloud-native platform that unifies voice, chat, email, video, social media, and more into a single interface. Powered by Edge-AI, it delivers intelligent automation, routing, real-time insights, and seamless omnichannel experience. With built-in integrations for leading CRMs and full PCI-DSS/GDPR compliance, MX Contact Center is ideal for enterprises seeking scalable, compliant, and efficient customer engagement.
Highlights
- Edge AI capabilities: Vision AI for context-aware visual insights; Speech AI for live transcription, sentiment analysis, and adaptive responses
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Agent_Count | Agent count | $15.00 |
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Refund policy
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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