Sold by: goclouds
ConnectNow Customer Service is an intelligent omnichannel customer contact center from Goclouds Data designed for businesses expanding overseas. By integrating channels such as phone, email, SMS, and social media, it helps companies manage dispersed customer information in a unified manner on a single page.
Additionally, ConnectNow Customer Service provides customers with an intelligent RAG-capable customer service that automatically and accurately responds to customer inquiries around the clock. The CoCo Agent Assistant offers the agent team multilingual online translation, ticket content summarization, and other assistance.
Overview
Omnichannel Integration: With ConnectNow Customer Service, companies expanding overseas can manage end-customer inquiries from phone, email, SMS, online chat, and social media all on a single Workspace. Agents can view, respond to, and manage inquiries in one Workspace without switching between different platforms.
Automated Tickets: Customer inquiries from any channel will automatically generate tickets in ConnectNow Customer Service, recording detailed customer information, inquiry issues, and responses from agents or AI customer service. This facilitates assignment, follow-up, and statistical analysis by the customer service team.
AIGC Intelligent Customer Service: ConnectNow Customer Service provides companies expanding overseas with intelligent customer service featuring RAG (Retrieval Augmented Generation) capabilities. By uploading FAQ and knowledge documents, companies can easily create a private knowledge base within ConnectNow Customer Service. The intelligent customer service learns from the knowledge base to provide precise, reliable, and easy-to-understand automated responses to end customers. Additionally, with RAG capabilities, companies can create an internal knowledge base for agents to search and reference, significantly enhancing their response efficiency.
CoCo Agent Assistant: The built-in CoCo Agent Assistant in ConnectNow Customer Service offers agents multilingual intelligent translation, grammar correction, content generation, and ticket summarization assistance.
Rapid Deployment: ConnectNow Customer Service supports rapid deployment in over 80 countries worldwide, with the potential to be fully operational within as little as two weeks.
Highlights
- Omnichannel Integration: With ConnectNow Customer Service, companies expanding overseas can manage end-user inquiries from phone, email, SMS, online chat, and social media all on a single Workspace. Agents can view, respond to, and manage inquiries in one Workspace without switching between different platforms.
- Automated Tickets: Customer inquiries from any channel will automatically generate tickets in ConnectNow Customer Service, recording detailed customer information, inquiry issues, and responses from human agents or AI customer service. This facilitates assignment, follow-up, and statistical analysis by the customer service team.
- AIGC Intelligent Customer Service: ConnectNow Customer Service provides companies expanding overseas with intelligent customer service featuring RAG (Retrieval Augmented Generation) capabilities. By uploading FAQ and knowledge documents, companies can easily create a private knowledge base within ConnectNow Customer Service.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Basic | The most basic version allows agents to make phone calls directly. | $70.00 |
Growth | The advanced version adds online chat channels. | $90.00 |
Professional | The version with the best cost-effectiveness includes the most comprehensive channel access and more AIGC capabilities. | $110.00 |
Enterprise | The version with the most powerful functionality. | $145.00 |
Vendor refund policy
Currently, returns are not supported, but they can be cancelled at any time; Please contact connectnow@goclouds.cn
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Contact email: support@connectnowai.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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By goclouds
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Omnichannel Communication Integration
Support for phone, email, SMS, online chat, and social media channels integrated into a single unified workspace for managing customer inquiries across multiple communication platforms.
Automated Ticket Generation
Automatic creation of support tickets from customer inquiries across all channels with detailed customer information, issue documentation, and agent or AI responses for assignment and statistical analysis.
Retrieval Augmented Generation (RAG) Capabilities
AI-powered customer service utilizing RAG technology with private knowledge base creation through FAQ and knowledge document uploads to provide automated responses to customer inquiries.
Agent Assistance Tools
Built-in CoCo Agent Assistant providing multilingual intelligent translation, grammar correction, content generation, and ticket content summarization capabilities for support agents.
Multi-Country Deployment Support
Rapid deployment infrastructure supporting operations across over 80 countries worldwide with potential for full operational status within two weeks.
Omnichannel Communication Management
Manages customer interactions across Voice, Chat, Email, SMS and Social channels with unified agent desktop or softphone interface
Amazon Connect Ecosystem Integration
Fully integrates with Amazon Connect contact flows, routing profiles, queues, phone numbers, Voice, Webchat, Customer profiles, Tasks, Lex Bots and Lambda functions
Real-time Analytics and Visualization
Provides data lake with custom QuickSight deployment for real-time and historical insights with rich visualization accessible from agent workspace
Pre-built Self-service Capabilities
Includes pre-built self-service journeys with Voice Biometrics, Identification and Store Opening Hours features for customer intent capture and automated interactions
Agent Desktop Customization Tools
Offers wrap up codes, agent statistics, attached data fields, agent shortcuts, Widgets for code manipulation, custom schedules and operational control points without requiring custom development
Multilingual and Multi-Channel Support
Pre-trained AI agents capable of supporting 100+ languages across 30+ voice and digital channels with over 100 prebuilt integrations
Multi-Model LLM Orchestration
Support for multiple large language model vendors including Amazon Bedrock, OpenAI, Azure OpenAI, Anthropic, Cohere, Google, and Aleph Alpha
AI-Powered Knowledge Management
Semantic search and Generative AI-based knowledge management system for delivering contextual and accurate answers to customer inquiries
Conversational and Generative AI Integration
Integration of Conversational AI and Generative AI technologies to create Agentic AI capabilities for autonomous agent operations
Industry-Specific Pre-trained Skills
Pre-configured AI agents with industry-specific skills and common service processes ready for deployment
Standard contract
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