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    eG Enterprise Express Cloud

     Info
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    Vendor Insights
    eG Enterprise offers SaaS-based monitoring, diagnostic and reporting for IT applications and infrastructures. Our machine learning and automated root-cause diagnosis technology makes troubleshooting simple, yet effective. Ideal for monitoring Java, Web, Citrix, SAP, VMware and other technologies.
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    eG Enterprise Express Cloud

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    Overview

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    eG Enterprise is a SaaS-based monitoring, diagnostic and reporting solution for IT applications and infrastructures of any size. With support for monitoring 200+ applications, 10+ operating systems, 10+ virtualization platforms and 20+ storage device types, eG Enterprise offers broad coverage for all your monitoring needs. Our machine learning and automated root-cause diagnosis technology makes troubleshooting simple, yet effective. This cloud service is ideal if you are looking to monitor heterogeneous environments, key business applications including Java and .NET web applications, SAP, SaaS services like O365 or digital workspace technologies like Citrix, VMware Horizon, AWS Workspaces/AppStream and Microsoft Windows Virtual Desktops.

    Highlights

    • Single agent for apps and OS. Install in seconds, up and running within minutes.
    • Out-of-the-box specialized monitors for all apps and infra provide deep insight and domain expertise.
    • Automated root-cause diagnosis helps troubleshoot issues quickly. Get customized dashboards and reports from web console

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    Features and programs

    Vendor Insights

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    Pricing

    Free trial

    Try this product free according to the free trial terms set by the vendor.

    eG Enterprise Express Cloud

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    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    1-month contract (3)

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    Dimension
    Description
    Cost/month
    eG OS Monitor
    Monitoring of server hosts - hardware, OS, network, TCP, logs
    $40.00
    eG App/Virtual Monitor
    Monitoring of any application/virtual/storage/cloud technology-per OS
    $120.00
    eG Conc User Monitor
    Monitoring of digital workspaces - by Concurrent User
    $8.00

    Vendor refund policy

    no refunds

    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Support

    Vendor support

    We offer a range of services including standard office hours email and telephone support and training on our products. We also offer additional assistance for performing assessments, diagnostics and analysis of application and infrastructure performance.

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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    13 external reviews
    External reviews are sourced from G2  and are not included in the star rating for this product.
    Real Estate

    eG Enterprise : - A Robust Monitoring Solution with Comprehensive Insights and Scalability.

    Reviewed on Dec 19, 2023
    Review provided by G2
    What do you like best about the product?
    It offers an extensive range of monitoring capabilities, providing insights into various aspects of our systems.
    It seamlessly scales to accommodate our expanding infreastructure without compromising performance.
    The platform's integration with coding freameworks simplifies the monitoring and troubleshooting processes.
    The provision of real-time analytics empowers proactive decision-making and issue resolution.
    What do you dislike about the product?
    The initial setup process can be somewhat complex and might require more streamlined documentation.
    Customisation options, though powerful, may have a steeper learning curve for novice users.
    While the reporting features are robust, additional flexibility in report customisation would be benficial.
    Fine-tuning alert settings could be more intuitive for easier management.
    What problems is the product solving and how is that benefiting you?
    Identifying issues before they escalate prevents system downtime, ensuring uninterrupted operations .
    Optimisation insights aid in enhancing overall system performance, leading to increased productivity.
    Efficient resource allocation, identified through monitoring, leads to cost savings and better infrastructure management.
    Luis Osvaldo V.

    Nice tool!!

    Reviewed on Nov 02, 2023
    Review provided by G2
    What do you like best about the product?
    It is a easy tool for IT ecosystems. It offers automatic monitorin for my IT team, provides detailed reports to help pinpoint application shutdowns & detects network disruptions. Technically, this tool make easy, faster & efficient my work
    What do you dislike about the product?
    The browser of the application gets slow somtimes aand even crashes sometimes, so i had to re-start the app
    What problems is the product solving and how is that benefiting you?
    Monitoring my team in real time, after eG it was a really slow proccess
    Manufacturing

    Makes easy to monitor data

    Reviewed on Oct 26, 2023
    Review provided by G2
    What do you like best about the product?
    The support is amazing, the follow up and response time makes the issues get resolved in no time.
    What do you dislike about the product?
    As for this moment, I don't have any issues with the software.
    What problems is the product solving and how is that benefiting you?
    The monitoring in "real-time" makes this tool and data more reliable.
    Manufacturing

    A reliable Tool

    Reviewed on Oct 26, 2023
    Review provided by G2
    What do you like best about the product?
    I love that you can costumize the dashboard making it easier for be suited to our purposes.
    What do you dislike about the product?
    The browser gets slow sometimes and even crashes sometimes.
    What problems is the product solving and how is that benefiting you?
    Monitoring our databases has been way easier than before, the workflows have a great capability and it meets our needs.
    Hospital & Health Care

    Great monitoring tool

    Reviewed on Jun 20, 2023
    Review provided by G2
    What do you like best about the product?
    This solution is a comprehensive analytics tool for complex IT ecosystems. It offers automatic monitoring for IT infrastructure, detects network disruptions, and provides detailed reporting to help pinpoint application slowdowns, significant system failures, and more. Utilizing both agentless and agent-based approaches, it comprehensively tracks the performance and health of the entire IT framework.

    By simplifying the process of debugging performance issues, it facilitates quick resolution of problems. It excels at identifying root causes and swiftly rectifying them, enhancing overall customer experience. The solution provides unmatched visibility, extending beyond just application performance to user experience, supporting infrastructure, and business transactions.

    In essence, it streamlines the process of diagnosing, monitoring, and reporting key IT services, making it faster and more efficient. This ensures smooth operation of IT landscapes and helps businesses maintain high service levels.
    What do you dislike about the product?
    The product might seem costly initially, but when its extensive capabilities and scalability are considered, its value becomes apparent. It allows for seamless visibility extension, eliminating the need to integrate multiple additional products. The challenge with eG lies in justifying its upfront investment. Customers often only recognize its worth one or two years in, which can complicate the replacement process, especially if they've committed to four or five other short-term solutions in the interim. So, although eG may seem expensive upfront, it is a comprehensive, long-term solution that could save resources in the future.
    What problems is the product solving and how is that benefiting you?
    Proactive issue resolution for our applications. Serverless cloud functions along with a microservice backend. Frontends are written in a variety of languages and deployments.
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