Sold by: Cobrowse.io
Cobrowse is a contact center technology add-on which enables agents to browse and navigate your digital platforms with your customers in real time.
4.4
Overview
Cobrowse enables agents to browse and navigate your digital platforms with your customers in real time. Once installed, our SDK enables in-app screen sharing for web, mobile and desktop applications with a single click.
Designed for businesses prioritizing exceptional customer support and engagement, Cobrowse empowers teams to provide real-time assistance
Agents can annotate, highlight, and guide users with precision, improving handle times and resolution rates while boosting both agent and customer satisfaction scores.
With enterprise-grade security, Cobrowse ensures sensitive data remains private while enabling support teams to see exactly what customers see.
Key Features
Mobile Co-browsing: Deliver consistent support across your web and mobile iOS/Android apps.
Remote Control: Agents can take limited control of a customer screen to assist with complex tasks.
Self-Hosted Deployments: Maintain full control over data processing by hosting Cobrowse on your GCP infrastructure.
Universal Co-browse: Extend co-browsing functionality beyond your web pages to other 3rd party sites.
Privacy by Default: Automatically mask sensitive data and ensure only authorized information is shared during sessions.
Session Initiation: Flexible options to start sessions, including Smart Connect, push notifications, 6-digit codes and SMS links.
Full Device Mode: Gain visibility and control across the entire device for comprehensive support and troubleshooting.
Be there for your customers when they need you most, with Cobrowse.
Highlights
- Support for websites, Android & iOS mobile platforms, and MacOS & Windows desktop
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Cobrowse | Private offer only, contact hello@cobrowse.io | $9,500.00 |
Dimensions summary
This listing has one pricing dimension: Cobrowse, billed per user. Pricing is not published on the Marketplace. Instead, you buy through a private offer. To get a quote and terms, you contact the vendor at hello@cobrowse.io. Because pricing is customized, the cost scales with the number of users you license. There are no separate tiers or usage add-ons shown here. All commercial details, including term length and quantity, are set through the private offer you arrange directly with the vendor.
Top-of-mind questions for buyers
Billing is based on agents who connect to user devices through their web browser. Each authenticated agent seat counts toward your user total. End customers whose devices are viewed during a session are not billed as users. Contact hello@cobrowse.io to confirm how your team's seats are counted.
You can run your own instance across supported cloud providers, on-premise data centers, or air-gapped networks using containers and infrastructure tooling. Deployment method is set through the private offer you arrange. Contact hello@cobrowse.io to discuss how self-hosting or on-premise deployment affects your terms.
The software supports web, mobile apps, third-party websites, and PDF content within the same license. You add an SDK for each platform you want to support. Platform coverage is not billed separately here. Contact hello@cobrowse.io to confirm which platforms your offer includes.
docs.cobrowse.io+3
Helpful?
Vendor refund policy
Non-refundable. For more information, please contact hello@cobrowse.io .
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Cobrowse is a contact center technology add-on which enables agents to browse and navigate your digital platforms with your customers in real time.
AI-powered co-browsing platform enabling agents to guide customers in real-time with PII masking, annotation tools, and secure screen sharing for contact centers.
Glance empowers customer-facing teams with in-the-moment collaboration in websites, portals, and mobile apps. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, resolve issues faster, and drive better business outcomes - seamlessly and securely.
Co-browsing: The Need
Would it be great if an agent was able to chat or talk to your customer on the phone as the customer was browsing your website? The agent could then help the digital customer shop, resolve problems, fill an online form, or perform other transactions. Cobrowsing software is a business answer to exactly that need.
eGain Cobrowse™: True and unique co-browsing software for digital customer support
eGain Cobrowse offers true cobrowsing, not just screen-sharing or proxy-server-based technologies. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, real-time support. By offering assistance exactly at the time of need, your business can convert website visitors - customers and prospects - into profitable, long-term customers.
Customer reviews
Tom C.
Simply a great tool
Reviewed on Aug 28, 2025
Review provided by G2
What do you like best about the product?
It helps my teams interact with our customers is a much more interactive way, helping us drive the customer experience by training our customers and problem solving with ease. It was also a very very easy tool for us to implement across our teams!
What do you dislike about the product?
only improvement would be enhancing the data suite.
What problems is the product solving and how is that benefiting you?
It allows us to remedy customer problems within our own systems in real time, driving huge confidence to our customers but it also allows us the window to train customers right in front of their eyes with their interaction which leads to a stronger onboarding experience.
Shrutika G.
Collaboratively browse and navigate digital channels
Reviewed on Sep 09, 2024
Review provided by G2
What do you like best about the product?
It is the service that i like which allows companies to offer real-time, interactive support to their customers by enabling agents to "co-browse" with users on their websites or applications.
What do you dislike about the product?
The main thing i dislike is about that users might feel uncomfortable sharing their screens, especially if sensitive information is displayed.
What problems is the product solving and how is that benefiting you?
CoBrowse.io allows support agents to see exactly what the customer sees, enabling them to diagnose and resolve problems more efficiently.
Riya M.
Wonderful tool for customer support management
Reviewed on Aug 27, 2024
Review provided by G2
What do you like best about the product?
Cobrowse.io being an cobrowsing tool provides a smooth integration with the existing system. It is sufficient enough to provide feedback and suggestion reports received from users.
What do you dislike about the product?
While working with Cobrowse.io, i encountered some lags which sometimes ruins the user experience.
What problems is the product solving and how is that benefiting you?
Cobrowse.io is an a customer support management tool particular used to interact with customers and getting reports. It helped me alot while gathering feedback data from users.
raj M.
Great tool for reporting customers and their requirements
Reviewed on Aug 21, 2024
Review provided by G2
What do you like best about the product?
The seamless integration provided by Cobrowse with the existing system is great. Other than that the feature to get the proper report of customer's feedback and requirements helps alot.
What do you dislike about the product?
The unwanted lags that gets occurred in the software is something which is needed to be fixed.
What problems is the product solving and how is that benefiting you?
Cobrowse.io is a cobrowsing tool used for providing customer support and enlisting their requirements and needs. It helped me alot during the first phase of requirement gathering.
SARAYU B.
Easy to integrate and has multi-platform support
Reviewed on Aug 20, 2024
Review provided by G2
What do you like best about the product?
Integrating it to existing websites was quick and easier.The tool supports integration with widely used oother platforms such as zendesk ,firebase managmeent out of the box.
What do you dislike about the product?
The pricing per agent per month is slightly higher comparing it with other available options.
What problems is the product solving and how is that benefiting you?
It helps in easy user intraction and problem solving in real-time, which is helpful in customer supporting functionallity. The tool also supports audit trails giving easy access to trail of all events for the account. It eases the usage of remote interactions across wide range of paltforms such as android, Ios and windows etc.,