Overview
KMS Lighthouse is a leading SaaS knowledge management company. KMS Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. The powerful KMS Lighthouse patented search functionality dramatically improves engagements across all service and sales channels. KMS Lighthouse boosts productivity and efficiency with a powerhouse of digitized knowledge that is easy to update, collaborate, share, or provide feedback on, in real-time. The solution is easily integrated to 3rd party solutions including CRM, ticketing and chatbots. KMS Lighthouse has been adopted by leading global brands, including Bank of America, Toyota Finance, GE Healthcare, DHL, AIG and Orange.
KMS Lighthouse has been named as a Cool Vendor by Gartner and is considered as a leading knowledge management solution.
For more information, visit https://www.kmslh.com .
Highlights
- Superior Software: our industry-leading software solution meets your specific knowledge management needs and is designed to grow with you as needs evolve. Advanced search technology automatically fills knowledge gaps and analytics enable you to identify and address risks as they develop. Our flexible, scalable solutions make KM programs more efficient, effective and easier to manage.
- Engaging Functionality: we deliver instant knowledge that drives engagement, resulting in improved efficiency, more consistent messaging and an improved experience for employees and customers alike. The KMS Lighthouse solution is frequently updated and trusted by partners like Deloitte and TTEC, some of the leading consulting firms around the world. It has also won the Gartner Cool Vendor award, KMWorld Promise award and KMWorld Trendsetting Product award.
- Best-in-Class: Our SaaS solution is quickly implemented leveraging a no-code approach for business administrators to manage the full solution. Our Customer Support team provides ongoing support, reflected in our high customer satisfaction scores.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
KMS Lighthouse Named Users | Annual Subscription for a Bundle of 100 Registered Named Users | $40,000.00 |
Vendor refund policy
Contact us for more information.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
KMS Lighthouse is a trusted strategic knowledge management partner bringing leading practices and comprehensive support to customers and partners. Our team is accessible, energized and flexible and will work with you in partnership on each use- case. KMS Lighthouse provides a customer success team, project management and different subject matter experts to ensure a successful implementation and beyond. In addition, KMS Lighthouse provides telephone hotline support, 24 hours a day, for critical issues. This is alongside a managed ticketing system that allows customers to report problems and track their progress. Customers also have visibility into the reported problems and their resolutions.
KMS Lighthouse's Support Mailbox is: support@kmslh.com .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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