KMS Lighthouse Enterprise Knowledge Management

What do you like best about the product?

KMS Lighthouse stands out for its AI-powered search, intuitive knowledge management, and fast access to accurate information. It helps support teams resolve customer issues more efficiently while maintaining consistent, well-governed knowledge across the organization.

What do you dislike about the product?

The initial learning curve can be a bit steep due to the platform's extensive capabilities. More prebuilt templates and simplified setup for advanced features would make onboarding even smoother.

What problems is the product solving and how is that benefiting you?

KMS Lighthouse centralizes enterprise knowledge and helps agents quickly find accurate answers through AI-powered search. This improves first-contact resolution, reduces handling time, speeds up onboarding, and ensures consistent customer responses while simplifying knowledge management and governance.

What do you like best about the product?

Easy to handle, multiple instance and can handle multiple articles easily

What do you dislike about the product?

UI needs a little more admin friendly missing important reports

What problems is the product solving and how is that benefiting you?

KMS was able to handle customer and agent facing instance for us. And was able to identify article in different languages

What do you like best about the product?

We have been using Lighthouse for over half a year now and we all appreciate its clarity and ease of use. We were able to add in whichever information could be needed in a very neat and clear way.

What do you dislike about the product?

We are still learning how to use it to the best of its capacity so we have not found anything negative to say about it but will make sure to update our review if we ever do!

What problems is the product solving and how is that benefiting you?

KMS Lighthouse allows our company to have all processes and training centralized in one spot, which allows for an easy way to find any resources needed. Our customer service department has flourished since the use of KMS and we look forward to using it to its full capacity in every department.

What do you like best about the product?

I like that it makes finding information quick and simple.

What do you dislike about the product?

I dislike that I have to reopen the tab everytime I need to log in.

What problems is the product solving and how is that benefiting you?

KMS Lighthouse has solved our agent knowledge centre issues, which has improved customer response times and overall customer experience.

What do you like best about the product?

Very much an empty slate that you can design to fit the needs of your company. With enough prep, you can use this for your entire knowledge base needs, with a good amount of interactivity.

What do you dislike about the product?

The platform is a bit more rigid than other products we've used in the past. Not a deal-breaker, but it takes some time to fully learn the tools and how best to utilize them.

What problems is the product solving and how is that benefiting you?

We needed a knowledge base that would grow with the company and one that provided enough interactivity that it would promote learning for every type of learner.