Sold by: RWS Holdings Plc
Deployed on AWS
Tridion Docs is a structured content authoring, management and collaboration tool using the DITA standard. Also known as a Component Content Management System (CCMS), it allows you to easily launch your portal or AI assisted content delivery channel for product documentation, support information, policies, procedures, guidelines or other information.
4.2
Overview
Tridion Docs is an enterprise-wide structured content authoring, management and collaboration tool using the DITA standard. Also known as a Component Content Management System (CCMS) it helps you turn your long-form content into intelligent information for staff, customers and partners.
By moving away from a document centric approach and moving to componentized content (aka atomic content), you boost content reuse and reduce content duplication - eliminating associated risks, quality and compliance problems.
Tridion Docs allows you to enrich your content with advanced metadata and classification information, such as taxonomy terms, to enable it to be searched and found more easily. You can now launch your portal or AI assisted content delivery channel for product documentation, support information, policies, procedures, guidelines or other information.
With built-in support for multilingual content and advanced versioning and Baselining, you can create a "single source of truth" for all your business critical information while ensuring ongoing compliance with rules and regulations.
Highlights
- Collaborate easily between authors and subject matter experts (SME) through Tridion Docs' web based Collective Spaces user interface, eliminating error-prone PDF markups and email chains during the review cycles.
- Manage content intelligently leveraging metadata and taxonomies, and apply Semantic AI for automated tagging and semantic search.
- Use advanced versioning and baselining to (re)construct any version of your documents at any point in time, both for parallel past and future publications.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Tridion Docs - SaaS | No Entitlements. Contact RWS Sales for a private offer. | $3,393,939.00 |
Vendor refund policy
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
To create support case use: https://gateway.rws.com
Phone: +44 1628 410 165
Support SLA: https://www.rws.com/media/images/Customer-Support-Service-Policy_2023_EN_tcm228-175072.pdf
Support T&Cs: https://www.rws.com/legal/terms-and-conditions/rws-technology/
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Medical Devices
reliable, good core functions, but poor usability and prone to complexity
Reviewed on Dec 07, 2023
Review provided by G2
What do you like best about the product?
Relibable ability to handle massive amounts of content with multiple users and types of publications. Somewhat flexible within DITA standards. We depend on this system daily for authoring, editing, and publishing, along with managing translations (export/import/publish).
What do you dislike about the product?
Repetitive/bulk tasks are excessively laborious. Overall UX is poor. Proprietary features (variables and conditions) can be 'gotchas'. Flexibility can easily lead to complexity, where content is tangled up and full of land mines. You can create PDFs or HTML or otehr formats, but multiple 3rd-party options mean it's hard to keep the outputs consistent. Integrations with other systems are difficult and costly. Help/documentation is poor. User API is weak.
What problems is the product solving and how is that benefiting you?
Need to manage a massive amounts of technical user documentation, across multiple business units, and including translations for global customers.
Computer Software
SDL Review
Reviewed on Dec 07, 2021
Review provided by G2
What do you like best about the product?
The option to reuse content using this CMS.
What do you dislike about the product?
I do not dislike anything in this useful CMS.
What problems is the product solving and how is that benefiting you?
- Allows multiple users to work simultaneously.
- Undo and redo content changes is easy.
- Reusability of templates
- Undo and redo content changes is easy.
- Reusability of templates
Shivani P.
SDL Tridion Review
Reviewed on Jan 28, 2019
Review provided by G2
What do you like best about the product?
A lot of options to work with. Components, Component Templates etc.
What do you dislike about the product?
Need to add a lot of our own add on to suit our needs. (with SDL Tridion 2013 at least)
What problems is the product solving and how is that benefiting you?
Content Management. Reusing components, creating templates, schemas is easy to do.