Process Street

What do you like best about the product?

I really enjoy making workflows to delegate tasks in the daily operations of my business. They do a good job with advanced logic, ownership of tasks, due dates, color coding, and integrations. It's a powerful tool. Great for creating workflows.

What do you dislike about the product?

It's a shame that they are very inflexible on prices. Additionally, the cost structure is highly misleading. They claim it's $20 per user per month. I would gladly pay $20 per user for my small business of 2 people. However, it's not actually $20 per user. Rather they force you to pay for 5 users, so it's $100 per month. For most businesses, this likely won't be an issue. For me and my two-man operation, it was frustrating and disappointing that they were not willing to be flexible, or even attempt to be flexible.

What problems is the product solving and how is that benefiting you?

Their workflow management is very good, it helps maintain clarity and reliability of my business systems.

What do you like best about the product?

Process Street combines power with simplicity. I like that I can assign roles, set approvals, and use conditional logic without it feeling overwhelming. The workflows are flexible and automation-ready, but the interface still feels as easy as checking off a task list. It also gives me the access controls and audit-ready features I need for compliance-heavy work, without sacrificing usability.

What do you dislike about the product?

There is an initial learning curve, and it takes some time to unlock its full potential. That said, the support team is excellent; they’re responsive, hands-on, and make sure you’re set up correctly and confident using the platform.

What problems is the product solving and how is that benefiting you?

My team uses Process Street to organize all of our recurring processes. Instead of managing spreadsheets across multiple apps like Google Docs and Sheets, we run everything through workflows that keep tasks consistent and visible. It’s easy to take one workflow and adapt it into a template for other processes, which saves us time and ensures nothing gets missed. Very happy with Process Street!

What do you like best about the product?

We rely on Process Street to standardize and document our recurring workflows. At TypeWell, we have a small team managing a wide range of projects — from technical support to training operations to software development — and Process Street helps us capture the right steps, assign responsibilities, and ensure consistency and accountability.

It was easy to implement our first few workflows for the most common tasks, and then we started using it daily and now I have other people on the team who are developing their own workflows or optimizing/updating them as processes evolve.

The platform is easy to learn and adapt as our processes evolve. Features like conditional logic and form fields keep things flexible while still providing structure. We also appreciate that team members can quickly get up to speed if workflows are reassigned, or if someone takes time off and needs coverage. They can simply follow established workflows rather than relying on institutional memory.

Their customer support is excellent! Their team is fast, thorough, accurate, and exceptionally sharp.

What do you dislike about the product?

The native automation features work well for straightforward processes, but anything involving multiple systems or custom triggers often requires integrating additional external tools (like Zapier or Make), which adds complexity and cost.

On busy workflows with lots of steps or assignees, the notification stream can feel overwhelming. It takes some tweaking to get the right signal-to-noise ratio.

What problems is the product solving and how is that benefiting you?

Before Process Street, key processes lived in scattered notes or people’s heads. That created risk if someone had to take unexpected time off, and it made succession planning stressful — too much institutional knowledge was tied to specific individuals.

With Process Street, everything lives in one place. Someone can step in if there’s an absence, we can onboard a new team member, or plan for role changes without scrambling. Many of our workflows pause for months at a time, so being able to archive and later unarchive a process — with the full history and comments intact — lets us pick up right where we left off. Now we can standardize processes, assign ownership, and track progress at a glance. It’s reduced errors, lowered stress, and given us confidence in both day-to-day coverage and long-term sustainability, while freeing us to focus on the real work instead of micromanaging tasks.

What do you like best about the product?

All of the tools and features that make building comprehensive processes both fun and with ease.

What do you dislike about the product?

There is a little bit of a learning curve, but their staff is very helpful to keep you focused on using it effectively and optimally.

What problems is the product solving and how is that benefiting you?

It is ensuring that we continue to deliver consistent quality service in a timely fashion.

What do you like best about the product?

Simple easy to use, does not require programmers, ease of implementation and integrations and they continue to add features. Excellent customer support

What do you dislike about the product?

There is nothing I do not like about Process Street

What problems is the product solving and how is that benefiting you?

It ensures that all processes are handled the same each time by every team member.