Process Street

What do you like best about the product?

We rely on Process Street to standardize and document our recurring workflows. At TypeWell, we have a small team managing a wide range of projects — from technical support to training operations to software development — and Process Street helps us capture the right steps, assign responsibilities, and ensure consistency and accountability.

It was easy to implement our first few workflows for the most common tasks, and then we started using it daily and now I have other people on the team who are developing their own workflows or optimizing/updating them as processes evolve.

The platform is easy to learn and adapt as our processes evolve. Features like conditional logic and form fields keep things flexible while still providing structure. We also appreciate that team members can quickly get up to speed if workflows are reassigned, or if someone takes time off and needs coverage. They can simply follow established workflows rather than relying on institutional memory.

Their customer support is excellent! Their team is fast, thorough, accurate, and exceptionally sharp.

What do you dislike about the product?

The native automation features work well for straightforward processes, but anything involving multiple systems or custom triggers often requires integrating additional external tools (like Zapier or Make), which adds complexity and cost.

On busy workflows with lots of steps or assignees, the notification stream can feel overwhelming. It takes some tweaking to get the right signal-to-noise ratio.

What problems is the product solving and how is that benefiting you?

Before Process Street, key processes lived in scattered notes or people’s heads. That created risk if someone had to take unexpected time off, and it made succession planning stressful — too much institutional knowledge was tied to specific individuals.

With Process Street, everything lives in one place. Someone can step in if there’s an absence, we can onboard a new team member, or plan for role changes without scrambling. Many of our workflows pause for months at a time, so being able to archive and later unarchive a process — with the full history and comments intact — lets us pick up right where we left off. Now we can standardize processes, assign ownership, and track progress at a glance. It’s reduced errors, lowered stress, and given us confidence in both day-to-day coverage and long-term sustainability, while freeing us to focus on the real work instead of micromanaging tasks.

What do you like best about the product?

All of the tools and features that make building comprehensive processes both fun and with ease.

What do you dislike about the product?

There is a little bit of a learning curve, but their staff is very helpful to keep you focused on using it effectively and optimally.

What problems is the product solving and how is that benefiting you?

It is ensuring that we continue to deliver consistent quality service in a timely fashion.

What do you like best about the product?

Simple easy to use, does not require programmers, ease of implementation and integrations and they continue to add features. Excellent customer support

What do you dislike about the product?

There is nothing I do not like about Process Street

What problems is the product solving and how is that benefiting you?

It ensures that all processes are handled the same each time by every team member.

What do you like best about the product?

We've been using it for a while now, mainly for keeping track of routine stuff between different teams, and it's worked out pretty well. It's a solid tool, but it's not without a few quirks.

Process Street is a fantastic solution for executing those relatively simple checklists. We use it, for instance, for our new hires, and it's quite helpful. HR handles the contract, I set up their accounts, and the team lead takes care of the onboarding and hardware. The collaboration features are solid. It’s easy to see who has added what, assign a specific task to someone, and the comment system, which sends an automatic email, is great for keeping me in the loop without having to constantly log in.

Creating a new checklist is a breeze, especially if you stick to the basics. The drag-and-drop editor is intuitive, and it's easy to get a workflow up and running quickly. I was also pleased to find that Process Street has an AI tool now to help with checklist creation, which is a neat feature, even though I haven't needed it yet. It shows they're focused on making the platform even more user-friendly. I also appreciate that there are a ton of advanced features we aren't using right now, but it's good to know they're there if our needs grow in the future.

What do you dislike about the product?

My main issue with Process Street comes down to two things: a steep learning curve for complex logic and the pricing. While creating basic checklists is easy, trying to build any kind of complex conditional logic is a whole different story. It’s a lot of trial-and-error to get it right, and it can be a bit frustrating.

The other big sticking point is the cost. It can feel pretty expensive, especially since we're not even scratching the surface of the advanced features we're paying for. You pay per user, and while they do offer free guest users, they're pretty limited in what they can do. If you have a large team where a lot of people only need to check off a task every once in a while, the price tag just doesn’t make sense. It’s a real barrier for us and probably for a lot of other companies with many infrequent users. Maybe something with a more flexible pricing model, like based on tasks, could be a better fit.

My experience with customer support is also abit mixed. Some cases were handled great, with support engineers walking me through all the steps to get it working, while other cases where dismissed with a generic "see the support documentation here" and a link to an article that didn't really address my issue.

What problems is the product solving and how is that benefiting you?

Process Street is a must-have for our inter-team processes. It completely streamlines for something like our new-hire onboarding, making sure no step is missed and everyone knows exactly what they need to do. It’s a huge improvement over the mess of emails and spreadsheets we used to have.

Beyond that, it's become a critical tool for compliance. It provides a clear, documented, and auditable trail for every task completed in a workflow. Nowadays, I mostly log in when I get an email notification that I have a task or when I need to check something for our compliance records. It's not something I'm in every day, but when I need it, it's there.

What do you like best about the product?

its arranged in a way I want it to be and also the ease of use like its auto login which is really convenient for me

What do you dislike about the product?

sometimes the number of clicks you have to do

What problems is the product solving and how is that benefiting you?

helping with the client esp for no future appointments