Sold by: Servicebots
AI-powered speech and chat analytics platform that audits 100% of your conversations with specialized AI coaches for collections, sales, support, retention, and QA.
Overview
AI Coach by Servicebots: Conversational Analytics and Speech Analytics for 100% of Your Interactions
Traditional quality auditing reviews just 2-5% of calls. AI Coach changes that by evaluating 100% of your voice and text conversations using specialized AI models - with objective, reproducible criteria, timestamped evidence, and actionable recommendations.
Built for collections, sales, customer service (SAC), retention, and quality assurance (QA), AI Coach serves both in-house operations and BPOs managing multiple brands.
5 Specialized AI Coaches
AI Coach includes 4 interpretive coaches (understanding what happened and why) and 1 quality coach (measuring compliance with an objective score). Assign them to the same conversations for a complete picture.
- Juan - Collections: Evaluates negotiation effectiveness, payment commitments, objections, and debtor sentiment. Reveals which offers work best by debt age and amount to maximize portfolio recovery.
- Ana - Sales: Assesses how advisors connect, discover needs, and present value. Detects competitor mentions and perceived advantages - direct input for battle cards and positioning.
- Pedro - Customer Service: Classifies contact reasons, measures resolution quality, and identifies recurring friction points and opportunities to automate low-value tasks.
- Clara - Retention: Diagnoses the root cause of churn (poor service, competition, non-use), evaluates objection handling, and measures which retention tactics actually work.
- Angela - Quality (QA): Delivers objective pass/fail scoring based on COPC standards and your company policies. Assigns a weighted numeric score, flags critical errors, and provides a process-level breakdown with timestamped evidence.
How It Works in 5 Steps
- Activate a coach - Choose the specialist that fits your operation and activate it with a license.
- Train it with your business context - Upload campaigns, products, scripts, and policies so the coach interprets conversations with your reality.
- Assign conversations - Upload audio files or chats; the platform transcribes, segments, and analyzes automatically.
- Review results - See aggregated performance in the dashboard or drill down conversation by conversation.
- Generate insights - Turn detected patterns into concrete coaching, product, and strategy recommendations.
Key Capabilities
- 100% coverage: Evaluate every call and chat, not a sample
- Voice and text: Automatic transcription of calls and analysis of chats from any channel
- No-code configuration: A conversational assistant guides you to create and adjust criteria in minutes
- 30-35 pre-trained criteria + up to 10 custom criteria per coach
- Multi-coach tasks: Run two coaches on the same conversations, saving credits on transcription
- Objective, reproducible evaluation: COPC-based scoring with numeric grades, critical errors, and timestamped evidence
- Confidence traffic light: Verifiable consistency across evaluations
- Massive, resilient uploads: Up to 5,000 audio files per task
- Sandbox environment: Validate your coach configuration before production
Actionable Insights - From Data to Decision
AI Coach does not just display dashboards. Each coach analyzes results, draws conclusions, and delivers recommendations prioritized by impact - ready to present to your leadership team in minutes.
Available analysis approaches include: agent performance, voice of the customer, trends and evolution, commercial analysis, collections management, service quality, retention diagnostics, and regulatory compliance. Reports are generated in the background, saved, and exportable to PDF.
Security and Privacy Built In
Designed for financial services, healthcare, telecom, and BPO environments:
- Configurable PII masking per coach
- Secure deletion with signed certificate (SHA-256 hash)
- Multi-tenant isolation by organization
- End-to-end roles and permissions
- Public API for integrating your CRM or call recorder
Industries
AI Coach adapts to conversation-intensive operations across financial services, retail, telecommunications, and tourism and hospitality.
Stop auditing blindly. Evaluate 100% of your conversations with clear criteria, timestamped evidence, and recommendations ready for action
This is only private offert
Highlights
- Audit 100% of calls and chats, not just a 2-5% sample. Five specialized AI coaches - Collections, Sales, Customer Service, Retention, and Quality (QA) - evaluate every conversation with the same objective rubric. Each coach provides timestamped evidence, sentiment analysis, and actionable recommendations prioritized by business impact. Combine an interpretive coach with the QA coach on the same conversations to get both qualitative insights and objective compliance scores in a single pass.
- Go from data to decisions in minutes with no coding required. A conversational assistant guides you through setup and criteria customization. Each coach comes with 30-35 pre-trained evaluation criteria plus up to 10 custom ones. Interactive dashboards offer drill-down views with synchronized audio playback, transcription highlights, and filters by agent, date, topic, or outcome.
Details
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Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
COACH AI PLATFORM | COACH AI PLATFORM - ONLY PRIVATE OFFERS | $0.01 |
Dimensions summary
This listing has one pricing dimension: the COACH AI PLATFORM, billed in units. You buy it through private offers only, so pricing is arranged directly with the vendor rather than at a fixed public rate. There are no separate tiers or instance sizes to choose from on Marketplace. The single dimension gives you access to the conversational and speech analytics platform, which activates specialized AI coaches via licenses and analyzes voice and text interactions. Because pricing is private-offer based, the unit count and contract terms are set during your negotiation with the vendor.
Top-of-mind questions for buyers
A unit maps to platform access that you activate through licenses for specialized AI coaches. Each coach handles one specialty, such as collections, sales, customer service, retention, or quality. You assign conversations to the coaches you license, and the platform transcribes and analyzes voice and text automatically.
The platform uses credits for transcription and analysis. Each task can process up to 5,000 audio files. When you assign two coaches to the same conversations, transcription runs once, so you save credits. Specific unit counts and credit terms are set with the vendor during your private offer.
Yes. The platform is multi-tenant, so you can run separate projects by area or brand under one organization. It includes role and permission controls and a public API to connect your own systems. This setup fits operations that service several brands at once.
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Support
Vendor support
For support inquiries related to AI Coach by Servicebots, including product usage, troubleshooting, and refund requests, please contact the Servicebots team directly at jhoany.duque@servicebots.ai .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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