Sold by: Firstbase
Firstbase is a global workforce infrastructure platform that handles IT equipment provisioning, lifecycle management, and retrieval for distributed teams across 40+ countries. From procurement and deployment to secure offboarding, we give companies full visibility and control over their remote IT assets. The result: faster onboarding, lower operational overhead, and a scalable foundation for global growth.
4.7
Overview
Companies lose an average of 3-5 days onboarding remote employees just coordinating equipment, and up to 40% of devices go unreturned when employees leave. Firstbase eliminates both problems.
Firstbase is a Global Workforce Infrastructure Platform. Firstbase gives IT teams a single platform to procure, deploy, manage, and retrieve employee equipment across 40+ countries, eliminating the operational complexity of supporting a distributed workforce and saving businesses thousands of hours per year.
Firstbase's Platform provides a centralized dashboard for full fleet visibility, including asset status, spend tracking, device health, and compliance across every employee and location.
Integrations include native connections to HRIS platforms (ADP, Workday, BambooHR) and SSO providers (Okta) so device workflows are triggered automatically by employee lifecycle events.
Operational Capabilities support full End-to-end logistics, including global shipping, warehousing, storage, device configuration, secure data wipe, retrieval, and dispositioning.
Procurement services enable customers to purchase equipment directly through Firstbase or bring their own devices. We handle vendor relationships, bulk purchasing, and delivery to employees' doors worldwide Automation.
Highlights
- Global Equipment Lifecycle Management: Procure, deploy, track, and retrieve IT assets for employees across 40+ countries.
- HRIS-Driven Automation: Integrations with Workday, BambooHR, ADP, and Okta turn employee lifecycle events into automatic device actions.
- Secure Retrieval and Dispositioning. When employees leave, Firstbase handles the entire offboarding logistics chain: retrieval coordination, secure data wipe, and device redeployment or retirement, Recycling and Reselling
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Starter Edition | Infrastructure + Actions + 100 Users + commmitted Usage | $27,500.00 |
Dimension | Cost/unit |
|---|---|
Additional Actions over committed amount | $1.00 |
Dimensions summary
This listing uses a contract structure built on two dimensions. The Starter Edition is your base commitment. It bundles infrastructure, a set amount of Actions, 100 users, and a committed usage level into one package. Actions represent the platform tasks that run as you manage your equipment lifecycle. The second dimension covers Additional Actions over your committed amount. You draw on these only when your usage exceeds what the Starter Edition includes. So the base package sets your baseline, and the overage dimension scales with extra activity beyond that commitment.
Top-of-mind questions for buyers
An Action is a platform task that runs as you manage your equipment lifecycle. This includes steps like device ordering, shipping, retrieval, repairs, and offboarding workflows. Each triggered task draws from your committed Action pool. When usage passes that pool, the Additional Actions dimension applies.
You keep operating. Once you pass the committed Actions bundled in the Starter Edition, extra activity bills through the Additional Actions dimension. Only the overage beyond your commitment carries this charge. Your base package and its included Actions stay unchanged.
The Starter Edition bundles infrastructure, a set amount of Actions, 100 users, and a committed usage level into one package. Users access a self-service portal to order and track equipment. The base package sets your baseline before any Additional Actions apply.
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Vendor refund policy
All payments are non-refundable and neither Party will have the right to set off, discount or otherwise reduce or refuse to pay any amounts due to the other Party under this Agreement
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Firstbase customers are offered support through the Firstbase Portal, support email alias and via their dedicated customer success manager and operational support manager for all equipment ordering related issues - support@firstbase.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Tim G.
Excessive Packaging and Poor Exchange Experience
Reviewed on Aug 18, 2026
Review provided by G2
What do you like best about the product?
The packaging is solid and gear is protected. Their addiction to shipping boxes, when completely unnecessary, is wild.
What do you dislike about the product?
This company has zero commitment to the environment, and very little empathy for the recipient when it comes to exchanges. I had an exchange issue on a laptop and had saved the original packaging from the first machine. It was 100% viable. I even asked to NOT receive a new empty box for the return. For some reason thay can't figure out how to verify a box is viable for return and simply issue a label. I travel a ton, so I had to wait for a new empty box and trash the existing. Waste of funds, time and resources.
What problems is the product solving and how is that benefiting you?
They ship equipment. Not rocket science but a good service when scaling that need across an org.
Simon N.
Effortless Global IT Logistics and Outstanding Partnership
Reviewed on Dec 24, 2025
Review provided by G2
What do you like best about the product?
We’re still early with Firstbase, but it’s been smooth from the start. They make global IT logistics actually work getting devices to new hires in challenging territories, handling returns and offboarding without the usual headaches. Their team is responsive and feels like a real partner, not just a vendor. Looking forward to scaling with them in Q1.
What do you dislike about the product?
Nothing major yet. It’s been smooth. We’ll see how they handle higher volume as we ramp, but so far, no real complaints.
What problems is the product solving and how is that benefiting you?
Global device logistics. Expanding internationally means dealing with shipping, customs, device recovery, offboarding - all the stuff that bogs down IT teams and requires extra headcount. Firstbase handles it so we don’t have to build that infrastructure ourselves. That’s valuable.
Health, Wellness and Fitness
Great Equipment Management with Firstbase
Reviewed on Dec 22, 2025
Review provided by G2
What do you like best about the product?
Firstbase streamlines the process of managing, shipping, and tracking equipment information at my company. The platform is easy to use and I am glad we have it implemented
What do you dislike about the product?
Shipping times sometimes takes longer than expected.
What problems is the product solving and how is that benefiting you?
When devices need to be refreshed, it’s an easy way to keep track of that and what user is currently assigned to that device. I also like that it verifies the return address from its customers now
Suling L.
Effortless Setup and Exceptional Support
Reviewed on Dec 19, 2025
Review provided by G2
What do you like best about the product?
I like how Firstbase is very responsive and helpful when there are issues; they act on it immediately. What works well with Firstbase is that there are periodic meetings with Firstbase agents to understand our concerns and what they can do better. The setup was very seamless.
What do you dislike about the product?
I have seen laptops that were previously used sent to other employees that were not cleaned. Firstbase can work on that. Firstbase should clean the computer more so it is better presented to the employees.
What problems is the product solving and how is that benefiting you?
Firstbase offloads the configuration process, letting us focus on important tasks. It's responsive, helpful with issues, and offers periodic meetings for feedback. However, laptop cleanliness could be improved.
Computer Software
Effortless Asset Management for IT Teams
Reviewed on Dec 17, 2025
Review provided by G2
What do you like best about the product?
Firstbase enables the IT team to deploy and retrieve assets easily without dealing with shipping and storage.
What do you dislike about the product?
Nothing, really, it's great; it has developed a lot over the last few years.
What problems is the product solving and how is that benefiting you?
Getting equipment to employees and having them returned at offboarding time.