Sold by: Intelligent Visibility
An AI intelligence layer that sits above your existing monitoring stack to deliver probable cause and recommended actions to the right engineer instantly.
Overview
Aegis InsightOps connects your existing monitoring tools and delivers AI-powered context that no single tool provides. It eliminates the "30-minute pivot" where engineers manually stitch together narratives from different dashboards during an outage. InsightOps doesn't replace your tools; it bridges the gap between them.
Core Capabilities:
Cross-Platform Reasoning: Correlates signals across LogicMonitor, Datadog, AWS CloudWatch, and Cisco Catalyst Center to identify the "Big Picture" issue.
Probable Cause Identification: Instead of a group of alerts, InsightOps delivers the "why", summarizing incidents and identifying likely root causes in plain language.
Proactive Anomaly Detection: Identifies capacity pressure, configuration drift, and degraded dependency paths before the "outage clock" starts.
CX-Aware Operations: Connects backend infrastructure conditions directly to customer experience and contact center (Aegis CX) performance.
Governed Remediation: Enables automated, low-risk responses—like service restarts or load rebalancing, with required human approval controls.
Highlights
- Reduce Triage Time: Cut 40–60% of manual triage time by delivering a unified incident timeline automatically.
- Institutional Knowledge Capture: AI-assisted summaries ensure that incident narratives and remediation steps are encoded for future use.
- Zero Rip-and-Replace: Works with your existing investments in LogicMonitor, Splunk, ServiceNow, and AWS native tools
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Resources
Vendor resources
Support
Vendor support
24/7 Support: At Intelligent Visibility, we provide round-the-clock support to our Aegis managed services clients.
Managed Services: Our managed services offer end-to-end management of your infrastructure. From continuous monitoring and performance tuning to ongoing system enhancements and user training, we take a co-managed approach and enhance the effectiveness of your team.
Custom Solutions: In addition to standard support, we also offer custom development services tailored to your specific business needs.
Contact Information
For support inquiries, managed services, or to learn more about Intelligent Visibility please reach out to us:
support@intelligentvisibility.com (866) 840-5456 <<www.intelligentvisibility.com > >
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