Sold by: VideoCX.io - Video Banking platform
Deployed on AWS
VideoCX.io is Indias most used Video KYC and Video Banking platform with 25 Banks, 40 NBFCs and 10 Insurers using the platform since 2017. We process over 3.5 million customer video calls every month. Use cases like customer onboarding, servicing, video banking, credit verification, VKYC, claims inspection.
Overview
VideoCX.io is Indias most used Video Banking platform with large Indian Banks like ICICI, Kotak, Axis and global banks like DBS and JPMC as customers.75+ companies are doing over 3.3 million customer video calls every month using the VideoCX.io platform. A second-generation enterprise grade video banking platform, it has modules to manage the complete customer journey. You can integrate it with your portal and app, manage customer routing and queue management, create custom video workflows, use APIs for data sync, and monitor complete operations with real time dashboards. Use cases span from customer onboarding, credit verification, video branch, wealth advisory, loan advisory to customer servicing. It uses multiple AI features like face match, liveness check, speech to text, video analysis and language translation. VideoCX.io can be used as a SaaS platform or hosted in your AWS account, giving you 100% ownership and control of the data. A ISV Accelerate partner with AWS, VideoCX.io uses multiple AWS services like Rekognition, EC2, Elastic Cache, AWS Lambda, Media Convert, AWS Open Search. A detailed case study on how video is changing the future of banking can be seen here https://videobanking.yourstory.com/
Highlights
- Feature Rich & RBI Compliant Video KYC Solution for BFSI Industry
- 25 Banks use our video contact centre for customer onboarding and Video KYC
- 75+ FSI companies doing 3 million video calls with customers every month
Details
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
One Time Setup | This is applicable only for the first year. For renewals; this is NOT required & will be waived off | $8,450.00 |
Dimension | Description | Cost/unit |
|---|---|---|
Price Per User | Monthly User Fee | $17.00 |
Dimensions summary
This contract has two pricing dimensions that work together. You pay a Monthly User Fee for each user account, so your cost scales with the number of users you add. You also pay a One Time Setup charge, which applies only in your first year. When you renew, the setup charge is waived and you continue paying the per-user monthly fee. The platform is deployed in your own AWS account or in a hybrid model where only storage sits in your AWS account.
Top-of-mind questions for buyers
One user is one employee account on the platform, such as a video banker, admin, auditor, or group admin. Each person who logs in to make or review video calls counts as one account. Your monthly cost scales with the number of these employee accounts you add.
The Monthly User Fee applies per user account, so adding employees increases your monthly charge in line with the added accounts. The One Time Setup charge does not repeat when you add users. Your recurring cost tracks the count of active employee accounts each month.
You pay both charges in your first year: the One Time Setup fee once, plus the Monthly User Fee for each user account. The setup fee is a single upfront charge, while the per-user fee recurs monthly. On renewal, the setup fee is waived, leaving only the recurring per-user fee.
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Software as a Service (SaaS)
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Support
Vendor support
Should you encounter any issues, you may email us for support at contact@videocx.io
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Similar products
VideoCX.io is an enterprise grade video meeting platform that helps organizations move their customer facing processes and workflows to video.
VideoCX.io is an enterprise grade video meeting platform that helps organizations move their customer facing processes and workflows to video.
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