Sold by: VideoEngager
Deployed on AWS
VideoEngager is a secure, real-time P2P video chat platform designed to enhance sales and support experiences within CCaaS, CX and CRM providers. Trusted by financial institutions, healthcare providers, and enterprises, it escalates to live video calls, chat, screen sharing, co-browsing, without downloads or plugins. VideoEngager offers advanced video recording and retrieval, supports CRM integration, and offers analytics and dashboards to track engagement and optimize performance. The platform improves First Call Resolution, reduces Average Handle Time, and boosts CSAT and NPS scores. With fast deployment, VideoEngager is ideal for e-commerce, remote support, healthcare, education, and more. Deliver personalized, face-to-face service that builds trust and drives conversions right from your website or contact center.
Overview
VideoEngager is a secure, real-time video engagement platform that helps businesses deliver more personal, human-centered customer experiences at scale. Purpose-built for sales, support, and service, it enables live video calls, chat-to-video escalation, and screen sharing directly from your website or contact center.
With seamless integration into leading CCaaS, CX and CRM providers like Genesys, Verint, Zendesk and Salesforce, VideoEngager empowers agents to connect with customers face-to-face at critical moments, improving trust, increasing engagement, and driving performance across key metrics like First Call Resolution (FCR), Average Handle Time (AHT), CSAT, and NPS.
Built for High-Impact Customer Moments Whether you are in e-commerce, healthcare, financial services, education, or technical support, VideoEngager transforms how your agents interact with customers, enabling faster issue resolution, stronger relationships, and higher conversion rates.
Key Capabilities Live video chat, chat-to-video escalation, and screen sharing Intelligent routing to connect customers with the right expert Amazon Connect & CRM integrations (Salesforce, Zendesk, etc.) Visual Sentiment Analysis to guide real-time conversations Secure video recording & retrieval with compliance-grade storage Customizable UI/UX to match your brand and workflows Seamless escalation from AI bots to human agents Real-time analytics & dashboards to optimize team performance Enterprise-grade security: End-to-end encryption, SOC 2, ISO 27001, HIPAA, and GDPR compliance
Secure. Scalable. Ready to Deploy. VideoEngager is trusted by global banks, credit unions, and healthcare providers for its robust security, privacy protections, and cloud-native architecture. The platform is lightweight, fast to deploy, and requires minimal training, making it ideal for both growing teams and enterprise-scale operations.
Real-time analytics and dashboards provide deep insights into call performance, agent behavior, and customer engagement, enabling continuous service improvement and operational efficiency.
From virtual consultations to high-touch product demos, VideoEngager turns customer interactions into business outcomes. It is more than just video, it is a complete digital engagement layer that helps your brand stand out and scale.
Why VideoEngager? If you are looking for a secure, reliable, and customer-focused video solution purpose-built for a leading CCaaS, CX or CRM provider like Genesys, Verint, Zendesk or Salesforce, VideoEngager is the modern choice for forward-thinking organizations.
Highlights
- Real-Time Video Engagement: Instantly connect with customers via live video calls, without any installation to deliver personalized, face-to-face support that builds trust and drives conversions. Perfect for e-commerce, healthcare, and customer service teams looking to improve First Call Resolution (FCR), reduce handle time, and increase satisfaction.
- Seamless Amazon Connect & CRM Integration: VideoEngager integrates effortlessly with CCaaS and CRM providers, intelligently escalates to video calls, provides recording infrastructure, optimizes agent's performance and enhances the customer experience across voice or digital touch points.
- Advanced Analytics & Performance Insights: Track and measure every interaction with detailed reporting on video calls, agent performance, and customer behavior, utilizing visual sentiment analysis. Real-time analytics help boost CSAT, NPS, and First Call Resolution by uncovering actionable insights to boost customer satisfaction.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Core Video Chat features | Provides the foundational Video Chat feature, focusing on delivering high-quality, reliable, and accessible real-time video interactions for core customer engagement needs. | $59.00 |
Adds Annotations and Sentiment Analysis | Includes all features in Standard, plus Real-Time Annotations (on screenshots) for enhanced visual collaboration and Sentiment Analysis for AI-powered insights into customer emotions, enabling more empathetic and effective communication. | $79.00 |
Adds AI Bots Secure Recording 3way Calling | Encompasses all features in Growth, adding Escalation to AI Bots for seamless human-AI service models and Secure Recording with comprehensive compliance and security features. | $99.00 |
Dimensions summary
You buy this product per user under a contract, and the three tiers build on each other. The first tier covers core real-time video chat for customer engagement. The middle tier adds real-time annotations on screenshots plus sentiment analysis for insight into customer emotions. The top tier includes everything below it, then adds escalation to AI bots, secure recording with compliance controls, and three-way calling. Your price scales with the number of users and the tier you choose. Move up a tier when you need the added collaboration, AI, or recording capabilities.
Top-of-mind questions for buyers
You are billed per user, meaning each named agent account that logs in and handles video interactions. Every agent seat counts as one user. You pick a single tier, and each active user is charged at that tier's rate for the contract term.
Each tier is priced per user, and you select one tier for your contract. When you move up, the higher-tier rate applies to all users on that tier, not just newly added seats. The tiers build on each other, so upgrading unlocks the added features for everyone.
The top tier adds secure recording built for compliance in sensitive industries. It uses AES-256 encryption at rest and TLS in transit, with role-based and attribute-based access controls. Every action is logged for auditability. This tier also adds escalation to AI bots and three-way calling for bringing in experts.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
For any inquiries regarding our services, please feel free to reach out to us via email at support@videoengager.com . Our Customer Care team is dedicated to enhancing your experience and is available 24/7 with live assistance, ensuring you receive the support you need, no matter the time or location. We're here to help!
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
VideoEngager is a secure, real-time P2P video chat platform designed to enhance sales and support experiences within Amazon Connect. Trusted by financial institutions, healthcare providers, and enterprises, it escalates to live video calls, chat, screen sharing, co-browsing, without downloads or plugins. VideoEngager offers advanced video recording and retrieval, supports CRM integration, and offers analytics and dashboards to track engagement and optimize performance. The platform improves First Call Resolution, reduces Average Handle Time, and boosts CSAT and NPS scores. With fast deployment, VideoEngager is ideal for e-commerce, remote support, healthcare, education, and more. Deliver personalized, face-to-face service that builds trust and drives conversions right from your website or contact center.
Accelerate your deployment of VideoEngager for Amazon Connect with expert implementation services. Our team ensures a seamless integration of secure video chat, CRM connectivity, and advanced analytics into your contact center. Optimize customer experiences and agent performance with tailored configuration, training, and support. Ideal for enterprises in healthcare, financial services, e-commerce, and more.
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