Genesys powers 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in over 100 countries trust our number one customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Genesys is a global cloud leader in customer experience orchestration. We help companies transform the contact center into an experience center by harnessing the power of the cloud, digital, and AI technologies, to orchestrate people-centered customer and employee experiences at scale.
Genesys will deploy a project team for analysis, design, provisioning, configuration, and consultation, associated with the base deployment of Genesys Cloud CX as defined in a Genesys provided Statement of Work. The Genesys Professional Services Jumpstart targets taking your Genesys Cloud Customer Experience solution live within 60 days from kickoff. Prescriptive configuration includes best practices for cloud-based VoIP telephony, skills-based routing, customer identification with CRM integration, voice callbacks and recording, digital channel deployment, and quality evaluation. This Jumpstart readies your contact center for simple operation, maintenance, and future expansion with further integrations, interaction channels, and employee engagement. Supporting services every step of the way, including access to continued learning through Genesys Beyond, ensures a seamless go-live and maximizes the value realized from your solution.
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