AWS Marketplace: Genesys Reviews

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Genesys

Genesys | 1

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External reviews

2 reviews

from G2

External reviews are not included in the AWS star rating for the product.

ale o.

Genesys is a great work tool

November 14, 2024
Review verified by G2

What do you like best about the product?

the practicality of the platform and it is very comfortable to work with

What do you dislike about the product?

some of the updates and their interaction with other clients

What problems is the product solving and how is that benefiting you?

the comunicattion with new clients and possibles work efficency

Retail

A powerful workforce management tool

October 24, 2023
Review provided by G2

What do you like best about the product?

I really love the API platform and the handy user interface.

What do you dislike about the product?

The lack of functionnality in comparison with other solutions.

What problems is the product solving and how is that benefiting you?

We need to train our agents with a knowledge database to correctly respond to our customers.

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