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Reviews from AWS Marketplace

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External reviews

3 reviews
from G2

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    Omar E.

Very usefull and easy

  • January 13, 2025
  • Review provided by G2

What do you like best about the product?
All the options and information for the interactions is clear
What do you dislike about the product?
it takes a little to load the recorded interactions
What problems is the product solving and how is that benefiting you?
allows me to review the recordedd interactions,


    ale o.

Genesys is a great work tool

  • November 14, 2024
  • Review verified by G2

What do you like best about the product?
the practicality of the platform and it is very comfortable to work with
What do you dislike about the product?
some of the updates and their interaction with other clients
What problems is the product solving and how is that benefiting you?
the comunicattion with new clients and possibles work efficency


    Retail

A powerful workforce management tool

  • October 24, 2023
  • Review provided by G2

What do you like best about the product?
I really love the API platform and the handy user interface.
What do you dislike about the product?
The lack of functionnality in comparison with other solutions.
What problems is the product solving and how is that benefiting you?
We need to train our agents with a knowledge database to correctly respond to our customers.


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