Sold by: PagerDuty
AWS Free Tier
PagerDutys MCP integration connects AI agents and LLMs directly to PagerDuty, enabling developers to automate incident response, access real-time operational data, and accelerate resolution within their preferred tools.
Overview
PagerDutys MCP integration connects large language models and AI agents directly to PagerDuty, giving developers a first pane of glass for break and fix work. By centralizing access, teams can pull PagerDuty incident, oncall, and service data into their tool of choice, like AI powered IDEs, enabling seamless automation and response workflows. The integration uses standard APIs, so customers can connect PagerDuty to any AI toolkit or agent layer they spin up. With PagerDutys MCP, organizations can accelerate innovation and reduce operating costs through intelligent automation. Developers can work in their preferred environments, automate break and fix tasks, and reduce manual context switching, all while leveraging PagerDutys reliability and open API.
Highlights
- Operational intelligence at your fingertips to access trusted PagerDuty data to enable faster and better informed decisions.
- Accelerate resolution by simplifying how teams understand and respond to incidents, reducing time to action, and restoring service sooner. Automate with confidence to build on PagerDutys proven orchestration and automation capabilities to minimize manual effort and human error.
- Trusted by digital operations leaders to extend PagerDutys platform for intelligent, resilient operations, driving efficiency and reliability at scale.
Details
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Delivery method
Integration protocol
Type
Deployed on AWS
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Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimensions summary
This listing has one pricing dimension: Free (default), billed at no cost. There are no tiers, instance sizes, or usage-based charges to compare. You get the product under a single free usage dimension with no commitment or metered add-ons. The server uses the Model Context Protocol (MCP) to connect AI-enabled tools to PagerDuty data and actions. Because only one dimension exists, pricing does not scale with users, events, or volume through this listing.
Top-of-mind questions for buyers
This listing is billed at no cost under a single free usage dimension. The MCP Server uses the Model Context Protocol to connect AI-enabled tools to PagerDuty data and actions. It is one of several ways to integrate, alongside email and API connections.
No. This listing has one free dimension with no metered charges. Your cost does not scale with users, events, or the number of tools you connect through the MCP Server. There are no tiers, usage thresholds, or overage points that could trigger a charge here.
It is a single free usage dimension with no upfront commitment and no term to sign. You are not billed hourly, annually, or per unit through this listing. Charges apply only if you separately purchase other PagerDuty offerings, which are not part of this listing.
www.pagerduty.com
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Delivery details
API-Based Agents & Tools
API-Based Agents and Tools integrate through standard web protocols. Your applications can make API calls to access agent capabilities and receive responses.
Additional details
Usage instructions
MCP
Available Tools This MCP server supports the following capabilities:
- Incident Management - Retrieve, create, and update incidents
- Service Management - View and manage services
- On-Call Schedules - Access and manage on-call schedule information
- Alert Routing - Configure and manage alert escalation policies
Prerequisites
- PagerDuty account with Advanced Permissions https://support.pagerduty.com/main/docs/advanced-permissions
- PagerDuty User API token https://support.pagerduty.com/main/docs/api-access-keys#generate-a-user-token-rest-api-key
- MCP-compatible AI assistant (Claude Desktop, VS Code, Cursor, or similar)
Authentication Replace YOUR_PAGERDUTY_API_TOKEN with your actual API token below. Claude Desktop Edit the configuration file at:
- macOS: ~/Library/Application Support/Claude/claude_desktop_config.json
- Windows: %APPDATA%\Claude\claude_desktop_config.json
Add the following:
json { "mcpServers": { "pagerduty-mcp": { "command": "npx", "args": [ "mcp-remote", "https://mcp.pagerduty.com/mcp ", "--header", "Authorization: Bearer YOUR_PAGERDUTY_API_TOKEN" ] } } }
EU Accounts: If your PagerDuty account is in the EU region, use https://mcp.eu.pagerduty.com/mcp instead.
VS Code / Cursor
Configure in your MCP settings:
json { "mcpServers": { "pagerduty-mcp": { "url": "https://mcp.pagerduty.com/mcp ", "disabled": false, "autoApprove": ["listIncidents", "getIncident", "listServices", "getSchedules"], "timeout": 30, "headers": { "Authorization": "Bearer YOUR_PAGERDUTY_API_TOKEN" } } } }
Rate Limits
- API rate limits follow PagerDuty REST API limits https://support.pagerduty.com/main/docs/rest-api-rate-limits
- Requests exceeding limits return HTTP 429 Too Many Requests
- Implement exponential backoff for rate limit handling
Learn More
- PagerDuty MCP Server Documentation https://support.pagerduty.com/main/docs/pagerduty-mcp-server
- PagerDuty API Documentation https://developer.pagerduty.com
https://developer.pagerduty.com/docs/mcp-tooling-remote-server
Support
Vendor support
Our team provides multiple resources for customers to find answers to questions and get help with our product. Users may browse our integration guides (pagerduty.com/integrations) to integrate with partner tools, our knowledge base (support.pagerduty.com) to learn more about using PagerDuty, and our developer docs (developer.pagerduty.com) to use our APIs. Additionally, anyone can interact with other PagerDuty users and PagerDuty employees via the PagerDuty Community (community.pagerduty.com). Our Support team is available during regular business hours around the globe, Monday through Friday, and can be contacted at: Email: support@pagerduty.com or via a ticket submitted at tickets.pagerduty.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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