BeetrixAI - Parking Infringement Agent

Beetrix AI Parking Infringement Agent is an AI decision-support solution that helps local councils manage parking infringement appeals. When a customer submits a review request, the agent reads the submission and any attached documents, retrieves the offence details, payment history and vehicle information from the council's existing systems, and checks the applicable legislation and internal review guidelines. It then produces three outputs: a recommendation categorised by outcome, a summary document that sets out the evidence and reasoning behind it, and a draft letter ready to send to the customer. A local laws officer reviews each case before any outcome is communicated, so councils keep full oversight of every decision.

The solution runs on Amazon Bedrock with AgentCore, using Anthropic Claude models for analysis and reasoning. Symphony3's SmartGlue integration layer connects the agent to the council's form, infringement, payment and parking systems, so data is collected automatically rather than looked up by hand. The agent runs on a schedule each morning, picks up new submissions, and processes them end to end. Its knowledge base holds the legislation, council policies and review guidelines that inform each recommendation, and can be updated as rules change.

Councils use Beetrix AI to cut the manual effort in each review, respond to customers sooner, and make decisions that are consistent from one case to the next. Because the integration layer is configurable, the same framework can be extended to other infringement categories and regulatory review workflows.