Sold by: Nugget By Zomato
Deployed on AWS
Deploy human-like, multilingual AI Agents across Voice, Chat, Email, and Social Media. A no-code, enterprise-grade platform powered by proprietary LLM orchestration to automate complex workflows with sub 1.5 second latency and 99.95% uptime.
Overview
This solution is an enterprise-grade, no-code platform designed to help organizations build, manage, and scale Omnichannel AI Agents. It unifies Voice, Chat, Email, and Social Media interactions into a single secure infrastructure, enabling end-to-end automation of complex customer journeys across industries such as Banking, Healthcare, Retail, and Telecom. Proprietary LLM Orchestration & Architecture: Nugget is powered by a proprietary LLM Orchestration Layer designed for high-efficiency enterprise workloads. Optimization Engine: Dynamically routes queries to the most effective model based on intent complexity, optimizing for Cost, Latency, and Accuracy in real-time. Agentic Capabilities: Agents are equipped with an advanced document stack (OCR) and API connectors, allowing them to understand images, read IDs, and execute real-world actions (e.g., processing refunds, updating database records) rather than just answering FAQs. High-Fidelity Voice & Audio Stack: The platforms is built for real-world acoustic environments, and hence its voice capabilities are engineered for clarity and speed (Sub 1.5 second latency). Advanced Noise Cancellation: Features a robust Voice Activity Detection (VAD) layer capable of cancelling up to 35 dB of background noise, ensuring accurate intent recognition even in busy environments. Natural Interactivity: Supports full-duplex communication, handling interruptions (barge-in) naturally with sub-second latency for a human-like conversational flow. Enterprise-Grade Security & Scale Scalability: Architected for high-concurrency environments with auto-scaling capabilities and a guaranteed 99.95% uptime. Data Governance: Fully auditable interactions with built-in PII redaction, consent logging, strict policy guardrails, and data residency controls to meet compliance standards. No-Code Builder: Empower business teams to design and deploy compliant, multilingual flows (12+ languages) without engineering dependency. Analytics & QA Integrated Quality Assurance (QA) dashboards: The platform provides full call transcripts, sentiment analysis, and resolution metrics, offering transparency and data-driven insights for continuous model improvement.
Highlights
- Unified Omnichannel Support: Seamlessly manage context across Chat, Voice, Email, and Social channels from a single secure dashboard.
- Proprietary LLM Orchestration: Adaptive model governance ensures high-accuracy responses, contextual awareness, and reduced hallucinations compared to generic models.
- Agentic Automation: Goes beyond simple Q&A to perform complex actions processing refunds, changing bookings, or updating account details autonomously.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Voice AI Standard | Agentic AI-powered voice bot conversations across inbound/outbound calls. Includes up to 2 million minutes annually. | $0.20 |
Chat AI Standard | AI-powered chatbot sessions across web/app/social channels. Includes upto 2 million sessions annually. | $0.10 |
Email AI Standard | AI-powered email interactions automated through the Nugget platform. Includes upto 2 million sessions annually. | $0.15 |
Dimensions summary
This listing offers three independent channel-based options, each billed as an annual contract. Voice AI Standard covers voice bot conversations across inbound and outbound calls, with up to 2 million minutes per year. Chat AI Standard covers chatbot sessions across web, app, and social channels, with up to 2 million sessions per year. Email AI Standard covers automated email interactions, also up to 2 million sessions per year. You pick the channels you need. Each option scales by its own usage unit — minutes for voice, sessions for chat and email — rather than as stacked tiers.
Top-of-mind questions for buyers
A voice minute measures talk time on inbound or outbound bot calls. A chat session is one conversation across web, app, or social channels. An email session is one automated email interaction. Each channel tracks its own unit toward its yearly included allowance.
Each option includes up to 2 million units annually for its channel. The listing does not state overage terms once you reach that included amount. Contact the vendor to confirm how usage beyond the annual allowance is handled.
You pick the channels you need. Voice AI Standard, Chat AI Standard, and Email AI Standard bill independently, each on its own annual contract. Each tracks usage against its own unit. Adding a channel adds a separate contract; it does not change the others' allowances.
www.nugget.com
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Software as a Service (SaaS)
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