Sold by: Cenote Solutions
An engagement and relationship management system focused on education and training provides but also suitable for other businesses wishing to improve staff engagement, welfare and retention.
Overview
Student Pulse is a SaaS solution targeted at providers of education and training but also suitable for other sectors where staff engagement and welfare improvements are a concern. Pulse ingests data from multiple transactions feeder systems already in use, typically student information systems, learning management systems, human resources systems etc. It uses these data to create rich profiles of students and staff in order to identify those who need engagement, intervention and support to improve the chances of their recruitment, retention and success. Pulse uses a range of analytics techniques including sentiment, cognitive, learning preferences, mental health and regression models to predict stakeholder needs. IT features an omni-channel communications engine (integrated with AWS Connect) to generate engagements such as phone calls, micro-surveys, text messages etc. It's extensive AI capabilities are built on AWS Bedrock and deliver highly sophisticated outputs including NLP to SQL from the live database.
Highlights
- Omni-channel communications management engine that is integrated with AWS Connect and uses the inbuilt forms and workflow functionality to create and distribute personalised engagements.
- Rich engagement and relationship management functionality including multiple forms of analytics to provide insights into what students and staff are feeling day-to-day.
- Extensive AI functionality based on AWS Bedrock delivers incredible capabilities to support adaptive chat bots, portals and database analytics
Details
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Number of Student Records | How many student records are in the system regardless of phase ff student journey or status | $1.00 |
Functional Modules | Since Pulse is a module application, you only subscribe to the functionality you needs | $2,000.00 |
User Numbers | Pulse has a variety of user roles and types; we charge variable amounts for these | $50.00 |
Dimensions summary
Student Pulse prices on three independent dimensions that you combine to fit your institution. You pay based on the number of student records held, regardless of where each student sits in their journey or status. You add functional modules and pay only for the functionality you subscribe to. You also pay according to the number of users, with amounts varying by user role and type. Together these dimensions scale your cost with your record volume, chosen modules, and user counts.
Top-of-mind questions for buyers
A student record is one student held in the system, counted regardless of where the student sits in their journey. Prospects, applicants, current students, those on a break, and alumni all count as records. Status does not change whether a record is billed.
You pay across three dimensions at once. Record volume, subscribed functional modules, and user counts each meter independently and add together. Record count often drives the base cost. Adding modules or users raises the total further. All three charges appear on the same invoice.
Yes. Pulse supports different user roles and types, and charges vary by role. Each user you add is counted, but the amount charged reflects that user's role or type. You subscribe to the roles your teams need.
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Vendor refund policy
Unless the software does not function as per the published materials, we do not offer refunds.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Student Pulse is supported through our Support Portal (https://pu.cenotesolutions.com/resources-and-support ) where users are able to log tickets and requests 24/7. These are managed within clearly defined SLA terms driven by support call level and priority.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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