Overview
Yellow.ai's Dynamic Automation Platform (DAP) offers a powerful solution for automating conversations across various channels in a rapid and secure manner. Trusted by over 1100 enterprises, including renowned names like Sony, Dominos, Hyundai, Sephora, Waste Connections, Ferrellgas, and Randstad, DAP leverages a generative AI-powered, no-code approach to streamline interactions. It relies on its proprietary multi-LLM AI engine, DynamicNLP™, to handle an impressive 2 billion conversations every quarter, spanning 35+ channels and 135+ languages. By adopting Yellow.ai's platform, businesses can enhance customer satisfaction, drive sales, and improve operational efficiency. Moreover, DAP is ISO, HIPAA, SOC 2, and GDPR certified, ensuring privacy, security, and compliance for enterprises.
The benefits of Yellow.ai's DAP are numerous. It offers round-the-clock multilingual support across 35+ text and voice channels, enabling efficient query resolution in 135+ languages. The platform deploys AI-enabled agents to assist human agents, enhancing query resolution through Generative AI-powered auto-responses, ticket summarization, and in-depth customer insights. This results in personalized customer experiences and contextual solutions. Furthermore, Yellow.ai facilitates personalized customer engagement, enabling businesses to run targeted marketing campaigns based on customer insights, demographics, historical data, and preferences. This approach helps boost brand loyalty and customer lifetime value by offering tailored offers and programs to frequent customers.
Highlights
- Deploy Dynamic AI agents on a low code platform; no training required.
- Connect with customers across 35+ text and voice channels, resolve queries in 135+ global languages.
- Powered by zero-shot learning, Yellow.ai's proprietary NLP engine, DynamicNLP™ eliminates the tedious and time-consuming NLP model training and quickly adapts to evolving conversations with changing context.
Details
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Basic Plan | Basic chatbot with 1 usecase and tiered conversation limits | $10,000.00 |
Standard Plan | Standard chatbot with 4 usecases and tiered conversation limits | $25,000.00 |
Vendor refund policy
No refunds policy unless there is a legitimate reason
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Horrible communication and Mis expectations
We were very excited to start working with them, expecting it to solve a lot of our current issues. However, our expectations have not been met. Despite multiple meetings with upper management and their promises to resolve issues, they have consistently failed to deliver on what was promised.
We have been with them for over five months and have not had one successful implementation of the service. I recently sent them an email requesting help and asking for timelines and expectations, and only one of the implementation specialists responded; no one from upper management did.
Unfortunately, their lack of communication and response has left me with zero confidence in their company. I highly recommend that you use a different company.
Initial Sales Representative
Patrick Yoon, is very busy signing up new users but has failed to provide us as a current user any value, I feel like Yellow.AI sold us on a program that isn’t fully functioning.
The chat bot is great! we can reach 95% deflection rates!
Comprehensive review of Yeallow-ai Chatbot
Exploring the Pros and Cons of Yellow.ai: Likes and Considerations
Multichannel Support: It allows businesses to deploy chatbots across various channels, such as websites, messaging apps, and more, providing a seamless customer experience.
Integration Capabilities: Yellow.ai can integrate with other business systems and applications, allowing for a more cohesive and streamlined workflow.
Analytics and Insights: The platform often includes analytics tools to track and analyze user interactions, enabling businesses to make data-driven improvements to their conversational interfaces.
Scalability: Yellow.ai is designed to scale, making it suitable for businesses of various sizes and industries.
Customization Challenges: Users might find certain limitations in terms of customization, depending on their specific use cases and requirements.
Integration Complexity: While Yellow.ai offers integration capabilities, some users may find integration with existing systems or databases to be complex or time-consuming.
Cost: The pricing structure of AI platforms can sometimes be a concern, especially for smaller businesses or startups with budget constraints.
Ongoing Maintenance: Like any technology, ongoing maintenance and updates are necessary. Users may find managing and updating conversational models or addressing technical issues to require effort and resources.
24/7 Availability: Automated chatbots created with Yellow.ai can provide round-the-clock assistance, ensuring that customers can get information or support at any time, leading to improved customer satisfaction.
Efficient Customer Support: By handling routine queries and tasks, Yellow.ai allows human agents to focus on more complex issues, making customer support processes more efficient.
Multichannel Presence: Businesses can use Yellow.ai to deploy chatbots across various communication channels, creating a consistent and seamless experience for users.
Data-driven Insights: The platform offers analytics and reporting tools, providing valuable insights into user interactions. This data can be used to make informed decisions and optimize the conversational experience.
Automation of Repetitive Tasks: Yellow.ai can automate repetitive tasks, reducing manual workload and allowing employees to concentrate on more strategic and value-added activities.
Scalability: The platform is designed to scale, accommodating the growing needs of businesses as they expand their digital presence and customer interactions.