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The chat bot is great! we can reach 95% deflection rates!
What do you like best about the product?
The dashboard is great, user friendly. we can keep monitoring the trends on a real-time basis!
What do you dislike about the product?
The turnover of staff handling our account keeps changing! changing means we need to re-explain again our needs!
What problems is the product solving and how is that benefiting you?
We need chat bot that can support our goals: One-stop-soltion!
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Comprehensive review of Yeallow-ai Chatbot
What do you like best about the product?
The chatbot realy live upto the word no code low code. Its intuitive interface guide user to build dynamic solutions efforlessly and implement it. The 24/7 customer support help us with any queries and provide solution asap. The chatbot offers a breath of integration option makes it versatile.
What do you dislike about the product?
The product need to comeup with strong analytical module.
What problems is the product solving and how is that benefiting you?
Our organization has a yellow-ai chatbot in place for sending transactional whatsapp messages, automated appointment booking flows and trained in handling FAQ's. Through this, we have improved our customer support 24/7 , increased lead generation, reduced our churn rates and it is cost-saving due to its scalability.
Exploring the Pros and Cons of Yellow.ai: Likes and Considerations
What do you like best about the product?
Natural Language Processing (NLP): Yellow.ai employs advanced NLP algorithms to understand and respond to user inputs in a more human-like manner.
Multichannel Support: It allows businesses to deploy chatbots across various channels, such as websites, messaging apps, and more, providing a seamless customer experience.
Integration Capabilities: Yellow.ai can integrate with other business systems and applications, allowing for a more cohesive and streamlined workflow.
Analytics and Insights: The platform often includes analytics tools to track and analyze user interactions, enabling businesses to make data-driven improvements to their conversational interfaces.
Scalability: Yellow.ai is designed to scale, making it suitable for businesses of various sizes and industries.
Multichannel Support: It allows businesses to deploy chatbots across various channels, such as websites, messaging apps, and more, providing a seamless customer experience.
Integration Capabilities: Yellow.ai can integrate with other business systems and applications, allowing for a more cohesive and streamlined workflow.
Analytics and Insights: The platform often includes analytics tools to track and analyze user interactions, enabling businesses to make data-driven improvements to their conversational interfaces.
Scalability: Yellow.ai is designed to scale, making it suitable for businesses of various sizes and industries.
What do you dislike about the product?
Learning Curve: Implementing and configuring a conversational AI platform may have a learning curve for users who are new to the technology.
Customization Challenges: Users might find certain limitations in terms of customization, depending on their specific use cases and requirements.
Integration Complexity: While Yellow.ai offers integration capabilities, some users may find integration with existing systems or databases to be complex or time-consuming.
Cost: The pricing structure of AI platforms can sometimes be a concern, especially for smaller businesses or startups with budget constraints.
Ongoing Maintenance: Like any technology, ongoing maintenance and updates are necessary. Users may find managing and updating conversational models or addressing technical issues to require effort and resources.
Customization Challenges: Users might find certain limitations in terms of customization, depending on their specific use cases and requirements.
Integration Complexity: While Yellow.ai offers integration capabilities, some users may find integration with existing systems or databases to be complex or time-consuming.
Cost: The pricing structure of AI platforms can sometimes be a concern, especially for smaller businesses or startups with budget constraints.
Ongoing Maintenance: Like any technology, ongoing maintenance and updates are necessary. Users may find managing and updating conversational models or addressing technical issues to require effort and resources.
What problems is the product solving and how is that benefiting you?
Enhancing Customer Engagement: Yellow.ai enables businesses to build interactive and dynamic chatbots and virtual assistants, improving customer engagement on websites, messaging apps, and other channels.
24/7 Availability: Automated chatbots created with Yellow.ai can provide round-the-clock assistance, ensuring that customers can get information or support at any time, leading to improved customer satisfaction.
Efficient Customer Support: By handling routine queries and tasks, Yellow.ai allows human agents to focus on more complex issues, making customer support processes more efficient.
Multichannel Presence: Businesses can use Yellow.ai to deploy chatbots across various communication channels, creating a consistent and seamless experience for users.
Data-driven Insights: The platform offers analytics and reporting tools, providing valuable insights into user interactions. This data can be used to make informed decisions and optimize the conversational experience.
Automation of Repetitive Tasks: Yellow.ai can automate repetitive tasks, reducing manual workload and allowing employees to concentrate on more strategic and value-added activities.
Scalability: The platform is designed to scale, accommodating the growing needs of businesses as they expand their digital presence and customer interactions.
24/7 Availability: Automated chatbots created with Yellow.ai can provide round-the-clock assistance, ensuring that customers can get information or support at any time, leading to improved customer satisfaction.
Efficient Customer Support: By handling routine queries and tasks, Yellow.ai allows human agents to focus on more complex issues, making customer support processes more efficient.
Multichannel Presence: Businesses can use Yellow.ai to deploy chatbots across various communication channels, creating a consistent and seamless experience for users.
Data-driven Insights: The platform offers analytics and reporting tools, providing valuable insights into user interactions. This data can be used to make informed decisions and optimize the conversational experience.
Automation of Repetitive Tasks: Yellow.ai can automate repetitive tasks, reducing manual workload and allowing employees to concentrate on more strategic and value-added activities.
Scalability: The platform is designed to scale, accommodating the growing needs of businesses as they expand their digital presence and customer interactions.
Good product with average support system
What do you like best about the product?
We have 2 BOTs created via Yellow ai and its really good
What do you dislike about the product?
The service is average. We have to raise all issues on emails in order to get a resolution.
What problems is the product solving and how is that benefiting you?
Currently no.
Changing the way customers interact with brands!
What do you like best about the product?
What I like about Yellow AI is that it gives our customers a human like experience whenever they communicate with us. It has really helped my brand and my customer support team.
The team found it very easy to configure and we use it frequently.
The team found it very easy to configure and we use it frequently.
What do you dislike about the product?
Nothing at the moment, I use Yellow AI and I have no complaints.
What problems is the product solving and how is that benefiting you?
Before yellow AI, we were facing problems with the customer support and relevant communications. But after yellow AI I am very thrilled to say that we have mitigated this problem and we can cater to a huge number of customers con-currently.
Seamless Whatsapp Service
What do you like best about the product?
I personally liked the yellow ai whatsapp service, specially the engage platform.
What do you dislike about the product?
Chatbot Custom journeys need custom development each time.
What problems is the product solving and how is that benefiting you?
Currently yellow ai helps us for whatsapp and chatbot solution.l
Conversational Ai doing wonders on engagement and overall experience to our customers.
What do you like best about the product?
Flow of conversations are highly customizable with ease of use from the backend. It takes a while for this to be learned but it does provide wonders when one gets familiar with it. Integratable with ticketing platform such as Zendesk.
What do you dislike about the product?
Some components would require heavy lifting and deep knowledge on technical side i.e. integration with other CRM platforms. Analytics can be improved further in my opinion.
What problems is the product solving and how is that benefiting you?
Helping with deflection especially on general and non transactional inquiries from customers whilst ensuring satisfaction for each interactions with our customers.
Yellow.AI: The best tool for all your Automated CRM Needs
What do you like best about the product?
The best features of yellow.ai are easy-to-build chatbots, Natural Learning Understanding, Omni-Channel Conversations and support over a wide range of platforms like WhatsApp, Facebook and SMS
What do you dislike about the product?
Yellow.AI comes with pre-built tools, thus provides less customizations and takes more than usual time to build and integrate the specific needs basis the present tech stacks
What problems is the product solving and how is that benefiting you?
It helped us in reducing the TAT of response for short customer queries, personalized campaigns for customers over WhatsApp and real-time insights from the market to improve the content and increase the conversion
A Game-Changer: Transforming Customer Engagement
What do you like best about the product?
Yellow.ai offers an outstanding AI chatbot technology that delivers prompt and accurate customer support 24/7, enhancing our overall customer engagement capabilities.
What do you dislike about the product?
The platform's pricing structure could be more transparent, and the learning curve for advanced customization may be steep for some users.
What problems is the product solving and how is that benefiting you?
As a fintech company, it solves the challenge of effective customer engagement in the financial sector. Its AI-driven chatbots, automation capabilities, and seamless integrations enable us to provide personalized support, streamline financial processes, and deliver exceptional customer experiences, ultimately benefiting our fintech business.
Best AI tool for chatbot building
What do you like best about the product?
Its ease of using the solution is great. It has automatically created a chatbot for my company.
What do you dislike about the product?
Integration with other platform can be made more easier
What problems is the product solving and how is that benefiting you?
It is helping us in generating leads and also maintaining a relationship with customers. It has also helped us in providing ready solution for all customers queries
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