Sold by: NovelVox NA INC
Achieve Superior Experience Across Patient Journeys with Integrated Agent Workspace for Contact Centers.
Sold by: NovelVox NA INC
Overview
In the healthcare services scenario, a patient expects secure, empathetic interactions, whereas an agent expects to be empowered with an integrated solution that can unify patient information on a single screen. Agent Accelerator is designed specifically for the healthcare industry using contact centers to improve agents' productivity and enhance patient experience.
Highlights
- 1. Healthcare-Specific customization: Agent Accelerator gives your agents the ability to do more by empowering them with a powerful suite of healthcare features such as Automated patient confirmation, Discharge list, No show appointment, Waiting list, Outpatient & surgery list, Appointment request list, and more.
- 2. Swift corrections in Patient information : The integrated agent workspace optimized for Credit Unions gives your agents the ability to view and edit member information without switching screens. Also, it puts member's complete transaction history at the fingertips of agents, improving overall productivity. 3. Largest Library of Integration : 75+ integrations with industry's leading 3rd party applications to unify patient's information. EPIC, Aetna, Cerner, TelmedIQ,Allscripts
- 4. Single pane of glass view : Unifies information from all the applications to provide a 360-degree view of member information. Member's account details display right on the agent's screen even before the call is answered, delivering optimum member experience.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Agent Accelerator License(2.5MM minutes) | 2.5MM minutes of agent desktop usage per year for inbound and outbound | $39,999.00 |
Agent Accelerator License(5.5MM minutes) | 5.5MM minutes of agent desktop usage per year for inbound and outbound | $45,999.00 |
Agent Accelerator License(10.5MM minutes) | 10.5MM minutes of agent desktop usage per year for inbound and outbound | $55,999.00 |
Vendor refund policy
As per contract
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
NovelVox provides 24X7 global support for all products. Write to us at support@novelvox.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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