Overview
Open source distributions are highly valued for their fast-paced innovation. For example, SUSE consistently issues service packs every 18 months, with an additional six months of support for previous service packs. However, not all enterprises have the capability to keep up with such a rapid schedule for updating their server platforms. It is crucial to carefully assess and balance these choices in light of business requirements, while also considering the potential risks and costs associated with upgrades. It should be noted that the majority of vendors do not offer support for customers who opt to postpone upgrades.
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About SUSE
SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), SUSE Rancher Prime and SUSE Rancher Suite. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere - from the data center to the cloud, to the edge and beyond. SUSE puts the "open" back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow.
Highlights
- Buy more time for your application workloads on this current OS while you re-certify workloads to run on the new release.
- Protect mission-critical systems resistant to change by adding three more years between releases. Long Term Service Pack Support gives you the buffer certain systems may need, and gives you time to plan a return to full upgrade status.
- Add three years to the standard 10 years of general support, for a total of 13 years.
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Vendor support
Customers of Long Term Service Pack Support (LTSS) will continue to receive support from their current support provider. If their OS is provided by and supported by AWS, AWS support will continue to support the OS until the end of LTSS. Free support is available through forums, technical documentation, and tutorials. Paid support is available. https://aws.amazon.com/premiumsupport/ . If their OS is provided by and supported by SUSE, SUSE support will continue to support the OS. Please reach out to SUSE Support via
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