FARO is a leader in providing cloud solutions to the government marketplace. Contracting CRMs offer government agencies and departments numerous opportunities for more growth, efficiency, and the development of new business models. FARO delivers a SaaS offering (engineered environment), testable code, and robust support based on several defined parameters that are documented in the onboarding process.
Highlights
Accelerating Time to Value for Application Users
Lowering Total Cost of Implementation and Operations
Increasing Security and Sustainability of the Solution
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
You buy Pravia as a contract-based government SaaS subscription, priced in units. Two support levels are available. Premium Govt SaaS covers standard government SaaS support. HyperCare Govt SaaS covers a higher-touch government SaaS support option. Both are billed by unit count, so you scale cost by adding units to match your agency's needs. You pick one support level for your subscription rather than combining tiers. Subscriptions run on a term basis, typically annual, with fees due in advance.
Top-of-mind questions for buyers
What does one billing unit represent for the Premium and HyperCare support levels?
FARO structures offerings into Feature and Capability Units for complexity-based licensing and Micro Service Blocks for tailored support. A unit reflects the licensed scope, complexity, and configuration agreed in your order document rather than a simple per-user or per-server count. Contact the vendor to map units to your agency's specific case management needs.
How does my cost change if I add units mid-term or start partway through the term?
Both support levels bill per unit for the full subscription term. FARO does not offer pro-rated licenses. If you start mid-year or discontinue early, you still pay for the entire term. Adding units expands scope, and any usage beyond the agreed scope requires written consent and may add fees.
What is the difference between the Premium and HyperCare government SaaS support levels?
Both meter cost by unit count on a term basis. Premium Govt SaaS covers standard government SaaS support. HyperCare Govt SaaS covers a higher-touch support option. You select one level per subscription. The marketplace table does not detail the exact service scope of each, so contact the vendor for specifics.
www.farosolutions.com
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