Overview
Introducing Okta professional services by Teraworks, the comprehensive solution designed to empower businesses on Okta Platform. With our expertise and advanced capabilities, we provide a higlly skilled team to support organizations of all sizes.
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Okta professional services offer a range of features tailored to meet the unique needs and use cases of each customer. Our team of certified experts specializes in implementing and integrating Okta's industry-leading identity and access management solutions, ensuring a smooth transition and hassle-free deployment. We provide guidance and support throughout the entire process, from initial assessment to ongoing maintenance, to ensure optimal performance and maximum security.
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By choosing Okta professional services by Teraworks, businesses can enjoy numerous benefits. We enable efficient user lifecycle management, granting organizations control over user access and privileges. Enhanced security measures, such as multi-factor authentication and adaptive access policies, safeguard against unauthorized access and data breaches. Additionally, our services help streamline IT operations by centralizing user management and reducing administrative overhead. With our Okta professional services, businesses can focus on their core objectives, knowing that their identity management needs are in capable hands.
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Experience the power of Okta professional services by Teraworks on the AWS Marketplace today and unlock the potential of seamless and secure identity management for your organization.
Highlights
- Teraworks' Okta professional services on AWS Marketplace provide seamless and secure identity management, expert guidance, and enhanced security measures, enabling businesses to efficiently manage user access, reduce administrative overhead, and safeguard against unauthorized access and data breaches.
- Teraworks' Okta professional services offer advanced reporting and analytics capabilities, providing businesses with valuable insights into user behavior, access patterns, and potential security risks. This empowers organizations to make data-driven decisions, optimize their identity management processes, and proactively mitigate any potential threats or vulnerabilities.
Details
Pricing
Custom pricing options
Legal
Content disclaimer
Support
Vendor support
Service Level Agreement (SLA) for Teraworks Professional Services Support:
Support Levels: a. Basic Support: Teraworks provides email support during standard business hours (9 AM to 5 PM, Monday to Friday). Response times for basic support requests are within 1 business day.
b. Priority Support: For critical issues, Teraworks offers priority support with faster response and resolution times. Priority support requests receive responses within 4 hours during standard business hours, and urgent issues are addressed 24/7.
Support Channels: Teraworks offers support through the following channels: a. Email: Customers can reach out to support@teraworks.com for assistance. b. Online Portal: A dedicated support portal is available for customers to submit and track their support requests. c. Phone: Priority support customers have access to a dedicated support hotline for immediate assistance.
Response and Resolution Times: a. Response Times:
Basic Support: Teraworks will respond to basic support requests within 1 business day. Priority Support: Teraworks will respond to priority support requests within 4 hours during standard business hours. b. Resolution Times:
Note: This SLA serves as a guideline and does not cover situations beyond Teraworks' reasonable control, such as force majeure events or customer-induced issues. Teraworks strives to meet and exceed these service levels to provide exceptional support to its customers.