Sold by: TrustPortal
Deployed on AWS
TrustPortal HyperDesktop is a no-code, GenAI-created fully featured, highly dynamic Agent Desktop for Amazon Connect, which can double the productivity of agents across all channels - even in the oldest, most complex IT environments lacking API's
Overview
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TrustPortal HyperDesktop Overview
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Simple, guided journeys with full validation
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Real-time lookup for legacy systems with no API's
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Detailed but concise, multi-product views
While Amazon Connect is a superb platform, it can struggle to improve productivity where agents often have to use multiple, older IT systems to answer calls - especially where these systems lack API's. This is made more complex through the need to support customers across multiple channels including email, chat, web and more.
TrustPortal HyperDesktop for Amazon Connect, is a highly sophisticated, dynamic, real-time Agent Desktop that works in the most demanding environments, helping agents to typically deliver 50% reductions in Average Handling Time (AHT) through:
- Real-time, dynamically generated Customer360 views fully integrated with IVR
- Simplified, data-driven, guided journeys to deliver any process
- Embedding of GenAI-based services for Email, Knowledge Management etc.
- Significantly reducing agent training from months to weeks, and acheiving 100% process compliance / no errors
- Has extensions to fully automate inbound email, create web/mobile self-service, enhance chatbots and any other channel
- And much, much more.
But more importantly, TrustPortal HyperDesktop is delivers significant cost, service and innovation improvments in weeks, not years, though:
- Working on top of your existing IT estate, whether API's exist or not, and not requiring any systems changes
- With no coding - at all!
- Using the power of Generative AI to build complex, yet simple agent UI's
- Using the power of Agentic AI to automate, across any number, age or complexity of systems
TrustPortal HyperDesktop for Amazon Connect provides businesses with a usage-based, low-cost, simple way to improve agent outcomes in weeks, not years, and is proven in some of the most demanding contact centers worldwide.
Highlights
- Maximise your investment in Amazon Connect and improve agent AHT by 50%
- Works in the most complex, old IT environments - even those that lack simple connectivity or API's
- Deliver GenAI-transformed processes for agents in days or weeks, in the most complex environments - with no-coding!
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Concurrent users or connections | Max concurrent users or connections (internal or external) - max 10 users/1-year contract | $15,000.00 |
Package for Training and Coaching | Package for Training and Coaching | $10,000.00 |
Dimensions summary
This 1-year contract covers two separate pricing dimensions. The first sets your concurrent user or connection capacity, capped at 10 users for the term. It counts internal or external users working at the same time, not named individuals. The second is a Package for Training and Coaching, which you buy alongside the user capacity. These dimensions are independent add-ons rather than tiers, so you select the capacity you need and add the training package to support agent onboarding.
Top-of-mind questions for buyers
A concurrent user or connection is anyone actively using the desktop at the same moment, whether internal staff or external parties. It is not tied to named individuals. The cap counts people working simultaneously, so more total staff can share the seats as long as active use stays at or below 10.
The package supports agent onboarding and guidance for the desktop. TrustPortal describes guided, step-by-step workflows that shorten training time. The exact scope, hours, and delivery of the package are not detailed in the listing. For specifics on what the package includes, contact the vendor.
The concurrent user capacity and the Package for Training and Coaching bill independently under one 1-year contract. The user capacity sets how many people can work at once, capped at 10. The training package is a separate add-on. Both appear on the same contract but neither depends on the other's quantity.
www.trustportal.org
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For customers please access support on https://trustportalhelp.zendesk.com
For anything else, please contact sales@trustportal.org
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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