Overview

ThousandEyes delivers Internet and Cloud intelligence. We provide the only collectively powered view of the Internet, enabling enterprises to see, understand, and improve digital experiences everywhere.

The ThousandEyes platform leverages data collected from thousands of vantage points throughout the global Internet, in data centers and VPCs and end user devices to expose the issues that impact application and service delivery.

The world's leading brands, including 160+ of the Global 2000, 20 of the 25 top SaaS providers, and 6 of the 7 top U.S. banks, rely on ThousandEyes to deliver optimal customer and employee experiences, and successfully adopt cloud, SaaS and SD-WAN.

For a customized scope or more detail about how Units are scoped and utilized, please contact us at https://www.thousandeyes.com/contact

For custom pricing, EULA, or a private contract, please contact us at https://www.thousandeyes.com/contact for a private offer.

Highlights

For organizations providing a SaaS service to customers: Our global deployment of 400+ ThousandEyes managed Cloud Agents allow teams to immediately operationalize, and start visualizing Internet paths and performance from their end users' perspective
For enterprises consuming SaaS services: ThousandEyes enables you to inspect the end to end networks & performance connecting SaaS, IaaS, and service APIs so you can deliver an optimal service to branch offices, retail stores, and remote employees
Additional unique capabilities like Internet Insights provide customers the ability to leverage the Collective Intelligence of our unmatched data set, to see issues impacting critical services and respond before their customers are affected

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Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Pricing

ThousandEyes

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for any usage exceeds the entitle amount or not covered in the contract. These charges will be applied on top of the contract price. If you choose not to renew or replace your contract before it ends, access to your entitlements will expire.

12-month contract (2)

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Dimension	Description	Cost/12 months
Getting Started - Units	Contract price includes 5,275 Units	$50,000.00
Getting Started - EPA	Contract Price Includes 100 endpoint agents	$17,520.00

Additional usage costs (1)

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The following dimensions are not included in the contract terms, which will be charged based on your usage.

Dimension	Cost/unit
Unit Overage (Monthly)	$0.69

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By subscribing to this product you agree to terms and conditions outlined in the End User License Agreement referenced below.

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Delivery details

Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

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Support

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Support will be provided as described in the Support Services Policy located at https://www.thousandeyes.com/legal/support Support is available via email, chat app and via the web at our support portal.

AWS infrastructure support

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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Ratings and reviews

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76 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Computer Networking

Thousand Eyes review

Reviewed on Mar 15, 2024

Review provided by G2

What do you like best about the product?

Cloud Visibility that gives brief insight

What do you dislike about the product?

Configuring tests which has too many options

What problems is the product solving and how is that benefiting you?

Lack of visibility to cloud path

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Pankaj B.

A great helping hand

Reviewed on Jan 25, 2024

Review provided by G2

What do you like best about the product?

It's efficiency and flexibility to analyzes the performance of local and wide area networks.

What do you dislike about the product?

No cons that I can add here for the time being.

What problems is the product solving and how is that benefiting you?

The tool helps admin in monitoring and analyzing the strength of their local networks. It can even help you gather information about WAN networks.

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Deepak B.

One of the optimus ways to store my company data secure

Reviewed on Jan 23, 2024

Review provided by G2

What do you like best about the product?

The fast customer service on our data storage makes me chose thousand eyes.

What do you dislike about the product?

Less capability to handle data storage as compared to Amazon AWS.

What problems is the product solving and how is that benefiting you?

My organization is a small one and the pricing structure of thousand eyes is one I like the most.

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Retail

End -to-End Networking solution

Reviewed on Jan 19, 2024

Review provided by G2

What do you like best about the product?

NAS Features and ease of integration with cloud services

What do you dislike about the product?

There is a learning curve required to understand full potential of the product.

What problems is the product solving and how is that benefiting you?

Networking service reliability. There was high queue for monitoring. In the end we went along using Datadog.

Leave a comment 0 comments

Vinod Y.

Eye of Internet of Things

Reviewed on Jan 16, 2024

Review provided by G2

What do you like best about the product?

ThousandEyes is not merely a network monitoring tool; it's a visionary solution that provides unprecedented visibility into the intricacies of the Internet. By enabling users to track the journey of their digital services from end to end, it transcends traditional monitoring boundaries, offering insights into the complex web of networks that constitute the Internet.

What do you dislike about the product?

There is nothing as of now. I will share for sure if something comes up.

What problems is the product solving and how is that benefiting you?

Beyond traditional monitoring, ThousandEyes takes a holistic approach to digital experience management. It empowers businesses to not only identify network issues but to understand their impact on the end-user experience. This user-centric perspective is a crucial differentiator in an era where customer satisfaction is synonymous with digital experience.

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