IRONSCALES Integrated Cloud Email Security Platform

The main use cases for IRONSCALES  demonstrate its artificial intelligence capabilities because it utilizes AI to detect phishing and has specialized engines for detecting both phishing and spam, making it very efficient at these tasks.

The automated incident response helps my security team by automating many tasks that only require console review to check incidents. If they notice something suspicious or potential AI false positives, these cases are minimal.

For example, if people in the organization receive 50 suspicious emails in a day that are detected by IRONSCALES , maybe one or two might be false positives. The interesting aspect is that with the intervention of the security analyst's human knowledge, they can contribute to this intelligence. It creates a merger of AI intelligence and human intelligence where the model is continuously learning.

What I appreciate most about IRONSCALES is that it detects not only actual phishing attempts but also potential preliminary phases of phishing. Some attackers plan their strategy by sending non-offensive emails designed to capture users' attention. IRONSCALES excels at analyzing the intention, not just the content itself, but the sender's attempt to gain user attention. When attackers employ social engineering and prepare their real attack, IRONSCALES effectively detects these intentions. This is a particularly valuable feature.

There are areas that could be improved with this product. Regarding the Spanish language awareness training, while they are producing good content, it appears to be initially produced in English and then translated to Spanish. Though this isn't problematic for our users, the content could be updated more frequently.

I have ongoing experience using IRONSCALES.

I would rate their technical support as very good, as they respond promptly when my team opens a ticket.

Positive

While I don't specifically oversee the pricing details, I understand that IRONSCALES is in the range of similar solutions while offering better results.

The company name is Silicon Valley Technology, Inc. My review rating for IRONSCALES is 10 out of 10.

Public Cloud

Amazon Web Services  (AWS )

What do you like best about the product?

We use Ironscales as a secure email tool. It is a magnificent tool, helping us detect all the malicious mails.

What do you dislike about the product?

Up to date, we are satisfied with this tool, so nothing to declare here.

What problems is the product solving and how is that benefiting you?

It provides secure email service safeguards email communication through encryption, strong authentication, and defense against phishing and malware. It encrypts messages and attachments to prevent unauthorized access and verifies user identity with multi-factor authentication. Additionally, it employs advanced threat detection to block phishing attempts and scan attachments for malware. Features like data loss prevention and secure email gateways further ensure the security and integrity of email transmission.

What do you like best about the product?

The best thing about Ironscales is that it saves a lot of time in dealing with email threats. Initial setup was pretty simple and additional tuning is intuitive. It finds a lot of threats the MS365 misses, even with full Defender/Advanced Threat Protection tools. Instead of having to sort through layers and layers of MS alerts and remediations, we can manage all our email issues in a very intuitive portal, including a lot that MS just misses.

Ironscales Themis AI does a good job of auto-classifying suspicious emails, and it gets better as we tune it. The emails that it's unclear about are easy to process manually.

The phishing campaign management is easy to work with and the integration of remedial training makes user education (almost) painless.

The Ironscales team is very easy to work with and very responsive in helping with any questions that we've raised.

What do you dislike about the product?

I wish they had an Android app for mobile admin. The IOS app is great for doing quick cleanup of incidents.

What problems is the product solving and how is that benefiting you?

Ironscales gives us better visibility into email threats and cuts the time required to remediate them. Without it, we were not only missing a lot of detections, but were not effective in dealing with the ones MS caught due to the amount of effort required.

What do you like best about the product?

I think what we like most about Ironscales is the ease of setup. After a 10-minute phone call, it was already finding things in our users' mailboxes. Ironscales is so easy to use, just three buttons: Spam, Phishing, or Safe. It doesn't get any easier than that. Add in SPF hosting, DMARC, and user training, and you have a complete email security arsenal. Their customer support and integration team has been great to work with.

What do you dislike about the product?

Our only minor gripe (that has a huge impact on our environment is the lack of comprehensive user access roles. e.g. if you want an analyst to remediate the issue and create phishing/training, you would have to give the user the admin role since someone with the Phishing/Training Role can't remediate and vice versa.

What problems is the product solving and how is that benefiting you?

We purchased Ironscales to get away from an antiquated email security platform that was rule based and required hrs dailing to mantian and remediate email

What do you like best about the product?

What I like best about IRONSCALES is how easy it makes phishing protection feel. It catches a lot of the threats automatically, but what I really appreciate is how it empowers our users to report suspicious emails with just one click. The Outlook integration is smooth, and the platform itself is easy to navigate. It’s helped us improve both our security and our team's awareness without adding extra work.

What do you dislike about the product?

The interface could be easier to use. Some settings take a bit of time to find, especially when you're new to it. We also get the occasional false positive, but that’s pretty normal with email security tools. Nothing major, just a few things that could be improved.

What problems is the product solving and how is that benefiting you?

IRONSCALES helps block phishing emails before they reach us, which makes things a lot safer. It also makes it easy for people to report anything suspicious with one click. Overall, it’s taken a lot of the stress off our team and improved how we handle email threats.